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PROFESSIONAL TRAINING FOR THE REAL WORLD

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Intro to CBS

CBS is set up to provide a platform for the transfer of leading-edge knowledge and ideas to transform the life of individuals & organizations. CBS is the leading training company specialising in next-generation courses. CBS is an important platform for transferring and exchanging leading-edge knowledge and ideas, contributing to the transformation of the lifes of individuals, organizations and society at large. Through a wide spectrum of executive training, seminars and workshops, CBS aims to inspire and educate individuals and institutions to realize their true potential through effective learning methodologies.

Our Clients

The Mapletree logo features the company name in lowercase black letters, with three orange horizontal lines forming the top of the letter "r".
ExxonMobil logo with the company name in bold red text on a light grey background.
Logo of Singapore Workforce Development Agency with initials "WDA" in pink and blue, and the agency’s name in blue and pink text on a light background.
StarHub logo featuring a green star with a yellow vertical shape behind it, next to the word "StarHub" in green text.
Logo of the Singapore Tourism Board with stylised white text on a teal, rounded rectangular background.
Sembcorp logo featuring a stylised green abstract shape with horizontal lines next to the word "sembcorp" in black lowercase letters.
DHL logo with bold red letters on a yellow background and red speed lines to the left of the text.
PSA logo with abstract design on the left and the tagline "The World’s Port of Call" below the letters "PSA".
Logo of PUB, Singapore's National Water Agency, featuring a blue and green circular design and text to the right-hand side.
Airbus logo featuring a blue circular emblem with stylised lines to the left of the word "AIRBUS" in bold blue letters on a light background.
NUS logo with a shield featuring a lion and symbols, and the text "National University of Singapore".
Aviva logo featuring a blue, yellow, and green abstract shape above the word "AVIVA" in blue capital letters.
The Cisco logo featuring blue vertical bars forming a bridge shape above the word "CISCO" in blue capital letters on a light background.
Standard Chartered logo with blue and green abstract design and the text "standard chartered" in lower-case letters.
Singapore Airlines logo featuring the brand name in blue capital letters and a stylised yellow bird emblem to the right.

Programme Calendar

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2026 August

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    2026 August

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    27

    Facilitation and Interviewing Skills

    Facilitation and Interviewing Skills
    9:00 am - 5:00 pm
    A man in a suit stands and gestures while speaking to three colleagues seated at a conference table with laptops and documents in an office meeting room.
    Facilitation and Interviewing Skills – Facilitate the Flow, Focus the Questions Facilitation and Interviewing skills are essential when conducting training or engagement sessions with internal or external stakeholders. These skills range from creating a conducive environment to confidently steering discussions—c , ...
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    Leadership EQ: Leading Empathetically with Emotional Intelligence

    Leadership EQ: Leading Empathetically with Emotional Intelligence
    9:00 am - 5:00 pm
    A man in a suit stands by a whiteboard, smiling and talking to three seated colleagues in an office meeting. Sticky notes are visible on the board.
    Empathy in Action: Elevating Leadership Through Emotional Intelligence Emotional intelligence is the ability to manage one’s emotions, as well as the emotions of others. Now more than ever, organizations worldwide recognized the greater urgency to address the Emotional Intelligent skills of its leaders. In fact, many , ...
    30

    ‘The Heart At Work’ Mindset™

    ‘The Heart At Work’ Mindset™
    9:00 am - 5:00 pm
    Do you find it hard to wake up and drag yourself to work every morning? It could be that you have lost the heart at work. Perhaps your self-esteem has taken a beating. This problem can stem from the lack of a healthy working environment where people can thrive because they are appreciated. There is nothing better fo , ...
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    Positive Psychology at Work – Boosting Jobs Satisfaction & Performance in the Workplace

    Positive Psychology at Work – Boosting Jobs Satisfaction & Performance in the Workplace
    9:00 am - 5:00 pm
    Four business professionals in a meeting room, smiling and giving each other a high-five in front of a laptop and presentation board with charts.
    Happy Employees, Productive Teams: The Power of Positive Psychology Positive psychology in the workplace is about shifting attention away from negative aspects such as heavy workload, stress, burnout, and job insecurity. Through the employment of positive psychology, a working environment with a goal of promoting posi , ...
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    Building AI Agents: From Automation Promise to Agentic Reality

    Building AI Agents: From Automation Promise to Agentic Reality
    9:00 am - 5:00 pm
    A person sits at a desk with three large monitors displaying code and diagrams in a modern office, with a drink and headphones nearby. Digital graphics overlay the monitors.
    McKinsey predicted that Generative AI would automate 30% of the work we do by 2030. We’re now well into that timeline — and it’s not happening. Not because AI isn’t capable, but because the way most professionals use AI today is fundamentally wrong. They treat it as a chat window, not as a workforce. , ...
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    Tap into the Power of Colored Brain Communication for Brilliant Communication and the Avoidance of Conflict

    Tap into the Power of Colored Brain Communication for Brilliant Communication and the Avoidance of Conflict
    9:00 am - 5:00 pm
    Four people sit at a table with laptops and papers, discussing in front of a whiteboard with colourful icons and charts in a bright office setting.
    Building better communication and rapport with your team members Accredited and Validated by the American Institute of Business Psychology INTRODUCTION Have you ever wondered why some people do not understand the message you are trying to convey or that the message is interpreted differently by different collea , ...

    Cybersecurity in Your Pocket: Outsmart Deepfakes, Scams & AI Threats

    Cybersecurity in Your Pocket: Outsmart Deepfakes, Scams & AI Threats
    9:00 am - 5:00 pm
    Infographic titled "Cybersecurity in Your Pocket" with icons for internet, data charts, security alerts, and a mobile phone, highlighting deepfakes, scams, AI threats, and mobile security.
    Defend Your Digital Life: Mobile & AI-Era Cybersecurity Essentials   This thorough cybersecurity training course is designed to provide you with the knowledge and tools you need to navigate the ever-changing environment of cyber threats. In today’s digital age, cyber threats, crimes, and attacks are on the , ...
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    Critical Thinking Skills: Achieving the best possible outcomes in any situation

    Critical Thinking Skills: Achieving the best possible outcomes in any situation
    9:00 am - 5:00 pm
    Illustration about critical thinking skills showing a woman with a tick-list, a tree symbolising growth, and a person with cogs and a lightbulb representing ideas and problem-solving.
    Strengthening Critical Thinking and Decision-Making Skills How do we think creatively and solve problems decisively? How do we apply critical thinking for problem-solving and idea generations at work? Critical thinking is the ability to think clearly and rationally, understanding the logical connection between , ...

    Writing Persuasive Approval Papers

    Writing Persuasive Approval Papers
    9:00 am - 5:00 pm
    A man in a suit reviews and signs a contract at a desk with a laptop and papers in a bright office setting.
    Here’s the story. When DR SUNNY GOH taught this programme under the same Title for the last decade, it was so successful that the Training Institute discussed sharing his Intellectual Property or getting him to conduct Training of Trainers to outsource his approval writing methods. It was a attempting idea, but concern , ...
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    Mental Wellness Mastery: Elevate Your Life with the Power of Mindfulness-Based Stress Reduction (MBSR)

    Mental Wellness Mastery: Elevate Your Life with the Power of Mindfulness-Based Stress Reduction (MBSR)
    9:00 am - 5:00 pm
    An older adult sits cross-legged on a yoga mat, meditating with eyes closed in a sunlit room with houseplants.
    The Mindful Advantage: Boost Focus, Reduce Stress, Build Resilience Research shows that the practice of mindfulness supports us in stress management, emotional regulation, reducing anxiety and depression, preventing burnout, and building resilience in times of difficulty. Other research outcomes include improvements t , ...
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    Agile: SCRUM Toolkit – Strategy Planning to Implementation

    Agile: SCRUM Toolkit – Strategy Planning to Implementation
    9:00 am - 5:00 pm
    Infographic illustrating Agile Scrum toolkit and strategy planning process from planning and checklists to scheduling, team roles, task management, and implementation steps.
    The Agile Toolkit: Simplify, Streamline, Succeed Agile- Strategic Planning To Implementation course gives you the most needed skills and tools to transform conventional working methods to the new era of productivity. Packed with artifacts and formulas the Agile toolkit allows learners to confidently embark on initiati , ...
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    Stronger Business Writing with AI – Proposals, Briefings & Reports Made Better with Generative AI

    Stronger Business Writing with AI – Proposals, Briefings & Reports Made Better with Generative AI
    9:00 am - 5:00 pm
    Illustration of people using laptops and analysing charts, with text promoting stronger business writing using AI for proposals, briefings, and reports.
    AI-Powered Business Writing – Writing with AI Confidence   Clear writing supports good governance, sound decision-making, and public trust. Leaders and officers are often required to produce proposals, briefings, and reports under tight timelines, complex constraints, and high accountability. This one , ...
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    13

    Storytelling in Smartphone Photography

    Storytelling in Smartphone Photography
    9:00 am - 5:00 pm
    A person sits at a desk by a window, writing in a notebook whilst looking at a tablet, with books and a lamp nearby.
    Create impressive digital photos to share & present your ideas  Storytelling with Photography – Storytelling with your photos is a must to connect with your customers and audiences. Experience mobile photography with the smartphone you carry daily. For anyone who has the interest to take impressive pho , ...
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    Social Smarts for the Modern Professional: Presence, Poise & Confidence

    Social Smarts for the Modern Professional: Presence, Poise & Confidence
    9:00 am - 5:00 pm
    Three people in business attire stand in a modern corridor, facing each other and smiling, with arms folded and hands in pockets.
    Building Confidence and Professional Presence in Everyday Situations   Etiquette isn’t about being perfect or formal – it’s about being aware, respectful, and confident wherever you go. In today’s fast-moving and informal work environment, many professionals were never taught the unspoken rules of bus , ...
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    Prompt Engineering Made Practical: Smarter Prompts, Better Outputs

    Prompt Engineering Made Practical: Smarter Prompts, Better Outputs
    9:00 am - 5:00 pm
    A humanoid robot sits with a laptop on a blue background. Text highlights practical prompt engineering tips and benefits for better AI outputs.
    Prompt Engineering Made Practical: From Theory to Real AI Results – A Hands-On AI Session Essential Prompt Engineering Skills for Working Professionals in the Age of AI Today’s professionals are increasingly expected to leverage Generative AI tools such as ChatGPT, Copilot, and Gemini to enhance productivit , ...
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    Visual Storytelling with Infographics Design: AI-Assisted Design in Canva

    Visual Storytelling with Infographics Design: AI-Assisted Design in Canva
    9:00 am - 5:00 pm
    A person works at a desk with a computer displaying charts and graphs, surrounded by colourful notes and papers on the wall.
    Transform Data into Compelling Stories with AI-Powered Infographics in Canva In a fast-paced digital world, capturing attention quickly is key. This course, Visual Storytelling with Infographics Design: AI-Assisted Design in Canva, teaches you how to transform complex data and information into visually compelling st , ...
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    Boost Your Emotional Resilience – Improve your Adversity Quotient (AQ) to deal with challenges

    Boost Your Emotional Resilience – Improve your Adversity Quotient (AQ) to deal with challenges
    9:00 am - 5:00 pm
    A person in a business suit stands on a staircase indoors, arms folded, looking upwards, with large windows and city buildings visible outside.
    Emotional Resilience & Growth Mindset at Work – Build the mental toughness to thrive under pressure In today’s high-stakes, fast-moving work environment, challenges are no longer the exception—they’re the norm. The real question is: Do you have the mental agility and emotional strength to rise above th , ...
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    Using AI to Comprehend a Project, Create Business Presentations & Reports more efficient

    Using AI to Comprehend a Project, Create Business Presentations & Reports more efficient
    9:00 am - 5:00 pm
    A man in a suit presents charts and graphs on a large screen to colleagues seated around a conference table in a modern office.
    Accelerating Research, Synthesis, and Professional Output In a fast-moving business environment, the ability to rapidly digest complex information and turn it into professional communication is a critical advantage. This one-day practical workshop equips participants with AI-driven techniques to research new topics in , ...
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    20

    Design Stellar Presentations Like a Pro with Microsoft PowerPoint & AI

    Design Stellar Presentations Like a Pro with Microsoft PowerPoint & AI
    9:00 am - 5:00 pm
    A person stands and presents data visualisations on a large screen to colleagues in a modern conference room.
    Craft Persuasive Presentations with AI & PowerPoint Are you ready to revolutionize the way you create and deliver presentations? With AI transforming industries at lightning speed, staying ahead means mastering the tools that amplify your impact. Imagine cutting design time in half, automating tedious tasks, and , ...
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    Essential Managerial Skills to Be an Effective Team Leader

    Essential Managerial Skills to Be an Effective Team Leader
    9:00 am - 5:00 pm
    A man in business attire presents charts and graphs on a large screen to three colleagues in a modern office meeting room.
    Improving the skills of the Leader/Manager has always been considered essential by successful executives because of the immediate impact on team/employee productivity. It can be costly if a Leader/Manager fails. Learning managerial and leadership skills is so transferable you can use in any industry and at any stage of , ...
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    21

    Mind Your English Language and Grammar Brush Up – From Singlish to Standard English

    Mind Your English Language and Grammar Brush Up – From Singlish to Standard English
    9:00 am - 5:00 pm
    Two speech bubble-shaped cards with ticklists; one with red ticks and crosses, the other with blue and green ticks and crosses. Keyboard, pen, and notepad nearby.
    The key principles of English, focusing on the specific needs of Singaporeans are incorporated into this workshop. This workshop will take you through a series of interactive, hands-on activities to help you avoid grammatical errors. You will learn to edit your writing to make it more accurate and gain confidence in yo , ...
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    High Productivity Habits: The Key To Be More Productive Everyday

    High Productivity Habits: The Key To Be More Productive Everyday
    9:00 am - 5:00 pm
    Infographic titled "High Productivity Habits: The Key to Be More Productive Every Day," with icons of gears, stopwatch, documents, checklist, lightbulb, calendar, and envelope.
    A habit is an automatic activity you do without thinking much about it. It is a key factor that determines how much a person can get things done at the workplace. For instance, there are productive work habits that help you to be more efficient, goal-achieving and successful. Conversely, there are also unhelpful hab , ...
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    Investigative Interviewing Techniques – Uncover the truth about telling lies  

    Investigative Interviewing Techniques – Uncover the truth about telling lies  
    9:00 am - 5:00 pm
    Banner reads "Investigative Interviewing Techniques: Uncover the Truth About Telling Lies" with icons of DNA, magnifying glasses, speech bubbles, and a magnifying glass with a question mark.
    Uncover the truth about telling lies   Join this comprehensive course to collect evidence and present the facts in an unbiased manner!   Interviews are used extensively to establish the facts of a case, complaint or accuracy of the information given. This two-day course is deliberately constructed in short and with i , ...
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    Colors of Behavior – Psychology of Interpersonal Relations

    Colors of Behavior – Psychology of Interpersonal Relations
    9:00 am - 5:00 pm
    Five professionals in business attire and colourful scarves hold folders and smile whilst having a conversation in a bright office setting.
    What truly, truly drive people’s behavior and performance? Colors of Connection: The Hidden Psychology of Interpersonal Success Success in life and at work is not always about how good you are with your work. Oftentimes, it is about how good you are with people. In short, success has a lot to do with people skills su , ...
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    26

    Wooing Unhappy Customers in Service Recovery

    Wooing Unhappy Customers in Service Recovery
    9:00 am - 5:00 pm
    A man in a suit smiles and leans towards a woman wearing a headset, who is seated at a computer in an office setting.
    When your service personnel can handle customers’ problems independently, they can ensure both their personal growth in the workplace as well as provide a productive, progressive and professional workforce in the organisation. They will need to deploy a variety of tactics in salvaging difficult customer-situations in c , ...
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    27

    Effective Minutes Writing – Notes, Notations and Nuances incorporating AI

    Effective Minutes Writing – Notes, Notations and Nuances incorporating AI
    9:00 am - 5:00 pm
    Four people sit at a table in an office, working on laptops and writing in notebooks, with large windows in the background.
    Too long, too short. Too detailed, too brief. Common frustration from chairpersons and bosses who wonder why their minute-taker just can’t seem to scribe the nice and nuanced touch. This is particular so in the sensitive environment of an organisation where sensitivities and interests of stakeholders are a demanding ad , ...
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    Psychological Safety at Work: Build Bold, Creative, and Collaborative Teams

    Psychological Safety at Work: Build Bold, Creative, and Collaborative Teams
    9:00 am - 5:00 pm
    Four people in business attire sit and stand around a table with laptops, discussing work in a modern office with charts and sticky notes in the background.
    Building Psychological Safety for Creative and Innovative Teams “Do you want to empower your team and build a more inclusive, collaborative, and innovative culture—where everyone feels safe to learn, grow, and contribute their best?” What is Psychological Safety? Psychological safety is a belief th , ...
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    Master the Most Powerful AI Problem-Solving Toolkit – Operational Excellence with AI

    Master the Most Powerful AI Problem-Solving Toolkit – Operational Excellence with AI
    9:00 am - 5:00 pm
    Illustration of a woman working on a laptop with scientific charts, graphs, gears, and atomic symbols in the background, representing data analysis or research.
    Hands-On Training with Gemini 3.0, NotebookLM, Canvas, Nano Banana & Veo Master the Gemini AI Problem-Solving Toolkit Operational Excellence Using Gemini AI – Problem-Solving & Workflow Automation Let’s be honest – the work never stops. Policy research, public communications, briefing papers , ...
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    Create Insightful & Interactive AI Presentations with GAMMA

    Create Insightful & Interactive AI Presentations with GAMMA
    9:00 am - 5:00 pm
    A woman presents to an audience in front of a large digital screen displaying graphics and text about network data, artificial intelligence, and interactive technology.
    What if you could turn raw ideas into polished, professional presentations — without spending hours or days formatting slides? In today’s fast-paced, AI-driven workplace, presentation creation is no longer just about design — it’s about structuring ideas clearly, communicating with precision, and delivering impact at s , ...
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    Communicating Beyond Our Differences

    Communicating Beyond Our Differences
    9:00 am - 5:00 pm
    Five people in business attire are meeting in an office, with two people in the foreground shaking hands and others smiling and watching.
    -Build Win-Win Interpersonal Relationships with Everyone Psycho-geometrics: How to “Shape” your communication success! It’s important to understand that you approach your work with a style and perspective that varies from your colleagues. Understanding and appreciating the strengths within those differences allow , ...
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    Executive & Personal Assistant Mastery: Communication, EQ & AI Tools Skills for the Age of AI

    Executive & Personal Assistant Mastery: Communication, EQ & AI Tools Skills for the Age of AI
    9:00 am - 5:00 pm
    Two women work with laptops in an office setting surrounded by charts, graphs, and speech bubbles. Text reads: "Executive & Personal Assistant Mastery: Communication, EQ & AI Tools Skills for the Age of AI.
    Essential Skills in the Age of AI for Executive Assistants, Secretaries and Personal Assistants   Today’s Executive and Personal Assistants are no longer just task managers – they are trusted partners, gatekeepers, and communication anchors for leaders and teams. This one-day practical workshop equip , ...
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    Presentational Skills & Storytelling Techniques – Start embracing storytelling to engage, influence, and bring your ideas to life

    Presentational Skills & Storytelling Techniques – Start embracing storytelling to engage, influence, and bring your ideas to life
    9:00 am - 5:00 pm
    A man in a suit gestures while presenting data charts and graphs on a projector screen to an audience in a meeting or classroom setting.
    Influential people are confident, and the confidence displayed draws Others in. If we can also fold in a little Storytelling, that can help us engage Others at a deeper, much more emotional level. In this context, Storytelling is powerful; it’s a presentational enabler that allows our message to become much more compel , ...
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    Powerful Email Techniques to Write Better Emails and Get More Done Faster than Ever Before

    Powerful Email Techniques to Write Better Emails and Get More Done Faster than Ever Before
    9:00 am - 5:00 pm
    A person sits at a desk typing on a laptop, with a notebook, mobile phone, coffee cup, and stationery on the desk in a modern office setting.
    Enhance Your Workplace Communication – Email Writing Workshop Are your emails falling flat or getting lost in the shuffle? In today’s fast-paced business world, powerful email communication is a game-changer. Our “Powerful Email Techniques” course is designed to help you master the art of crafting cl , ...
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    Decision Quality: Your Gut Is Not Your Strategy

    Decision Quality: Your Gut Is Not Your Strategy
    9:00 am - 5:00 pm
    Infographic showing executive decision-making contrasting logic over intuition and instinct versus data, with scales, icons for technology, and two business professionals.
    Are you tired of second-guessing your administrative or staffing decisions?   As an executive or manager, your judgment is your most valuable asset — and your greatest vulnerability. Every strategic choice you make carries immense weight upstream, yet most people operate on intuition, flawed data, and hidden b , ...
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    Power BI Basics: The AI-Enhanced Way to Analyse Data

    Power BI Basics: The AI-Enhanced Way to Analyse Data
    9:00 am - 5:00 pm
    A person sits at a desk in an office, looking at a large monitor displaying various charts and graphs.
    Power BI Basics: Smarter Insights with AI Essential Power BI Skills for Working Professionals in the Age of AI Today’s professionals are expected to transform raw data into actionable insights quickly and effectively. This one-day practical workshop equips participants with the essential skills to build business- , ...
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    The Psychology Of Dynamic Negotiation

    The Psychology Of Dynamic Negotiation
    9:00 am - 5:00 pm
    Two people in business attire have a discussion at an office desk with documents and a laptop in front of them.
    – Acquire Dynamic Negotiation Tactics and Psychological Strategies for win-win outcome All successful organizations and businesses require people who can negotiate well. The art of dynamic negotiation forms the foundational basis for expansion of a business as well as consolidation of its position. The Psycho , ...
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    The Future of Wellbeing: From Stress to Elevated Living in the Age of AI

    The Future of Wellbeing: From Stress to Elevated Living in the Age of AI
    9:00 am - 5:00 pm
    A woman sits at a round wooden table in a café, using a laptop with an iced drink beside her, looking out the window during the day.
    Master Your Mental Wellness: From Survival Mode to a Thriving State “Your state shapes your thinking, your decisions, and ultimately your results.” In today’s fast-paced, AI-driven world, professionals are not only expected to perform at higher levels—but also to adapt, respond, and make decisions in an environme , ...
    Enroll Now
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    Popular Courses

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    SINGAPORE CONFERENCE ON APPLIED PSYCHOLOGY 2026

    Driving Strategic Impact with Applied Psychology

    8 & 9 Dec 2026 at Holiday Inn Atrium

    • Meet the real experts and get in-depth knowledge on the latest innovations in practice.
    • Learn the newest research in the area of Applied Psychology and apply it
    • Meet and network with practitioners and researchers
    • Opportunity to be the early adopter of cutting edge psychology techniques
    Conference Details
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    Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.
    IDA
    From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.
    ICA
    The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.
    SPF
    The course is very informative and was very well delivered by the lecturer.
    SPF
    The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.
    Singapore Customs
    Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.
    Singapore Customs
    Good trainer, enjoyed his course.
    MCYS
    A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!
    SPF
    Trainer is good who love to share his knowledge and methods.
    HAS
    Mr. Leonardo not only cover powerful conversation at workshop, he had also share about his stories. It does come in handy. I will definitely do some soul searching and thereafter apply what I have learn from his workshop.
    SPF
    The course has excellent content and trainer.
    CapitaLand Limited
    Thanks for all the interesting stories and for sharing them with the class. Nothing beats personal experience. NYP Elisabetta conducted a truly inspirational and eye opening training!
    Leitz Tooling Asia Pte Ltd
    Mr. Leonardo is very knowledge and he deliver the topic very clearly and participant are easier to understand. The video shown were very good and meaningful.
    Ang Mo Kio Police Division
    The pace and supporting examples were just right, reinforcing key concepts.
    Rolls Royce
    The course was helpful and enlivening.
    SCEI (A*STAR)
    Very Insightful, Leonardo is able to engage the audience and help them analyse the barriers on communication. It goes deep enough to allow the participants to search their own thinking and make good changes to unhealthy habits. The practical presentations and demonstration are very helpful in learning the new concepts.
    Ministry of Health
    Very Insightful, let me know more about myself and how I can improve my communication. I would definitely benefit from this course, applying what I had learnt
    Republic Polytechnic
    Good! Thank you
    Nanyang Polytechnic
    I enjoyed the self-discovery journey, it allowed me to pause and reflect upon my current state, challenges I face and that I will have to make a choice and decide how I want the future to be. I am really glad to have attended the course
    BBDO Singapore Pte Ltd
    Thank you for an interesting workshop!
    Institute of Education
    This course would be useful for my staff
    DSM Elastromers Asia
    The course is well conducted
    Institute of Education
    Very through and comprehensive
    National Institute of Education
    The practical sessions are very useful in helping me understand and apply the new skills and ideas
    Ministry of Port of Authority
    Good participation between the trainer and participants
    Nanyang University of Technology
    Very through and comprehensive
    NAFA
    Interesting & engaging delivery. Useful concepts & ideas for further thought.
    Tan Tock Seng Hospital
    Amazed by the depth of his expertise in this field.
    Frost & Sullivan (S) Pte Ltd
    Like the printed materials. Well prepared. Passionate about the topic.
    Statoil Asia Pacific
    The video sessions were very useful and great for training.
    Euro Centre China
    Fantastic course leaders and fantastic content.
    Nanyang Polytechnic
    Dr Fong is a great talent!
    Ministry of Manpower
    Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.
    Anonymous
    I was greatly interested in this course. Thank you.
    SEAP
    This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.
    AIA
    This course is very engaging delivery.
    MOM
    Will recommend to colleagues to pick up this course.
    ITE
    Very enlightening and enjoyable session. Thank you for the knowledge.
    SPF
    Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.
    NYP
    Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.
    NUHS
    Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.
    NUHS
    This course is good with the role play to practice.
    PT Bukit Makmur Mandiri Utama
    A good course.
    Training Strategies
    This course has added value to my current work.
    MCYS
    The course is useful and has a number of useful conflict resolution skills that I will most certainly use.
    Ngee Ann Polytechnic
    Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.
    Ministry of Education
    Trainer is engaging, enthusiastic and knowledgeable.
    Ministry of Manpower
    This course is good and fun.
    Republic Polytechnic
    This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.
    Jurong Town Council
    Very good course – practical!
    Flotech Controls Pte Ltd
    Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.
    Singapore Prisons
    Very practical and interesting.
    Ideal Foods Pte Ltd
    Nancy is a wonderful instructor. She is very knowledgeable.
    People’s Association
    Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.
    Institute of Education
    Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.
    Thye Hua Kuan Hospital
    Overall is good. I have learnt a lot. Thank you so much Nancy.
    Singapore Prisons
    Great course. Exceptional Facilitator.
    KK Hospital
    Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!
    WWW Cargo Pte Ltd
    The forensic case studies are very practical.
    Singapore Polytechnic
    A very well structured programme.
    Certis Cisco Aviation Security
    Rather interesting.
    Mindef
    Very good!! Learn a lot and it is useful to my work.
    Mindef
    Had a good experience learning about BSD.
    MOM
    Interesting and good videos presentation, good concepts and example in implementation.
    DSTA
    Good insight to behaviour safety!
    Soitec Microelectronics
    Mr Craig has wide knowledge and able to answer th questions asked during the class by students.
    Shangri La Hotel
    The course coverage is comprehensive. Many thanks. Craig has loud and clear voice. He is very detailed in the explanation. I enjoy the videos. Would learn more from the mistakes and other’s experience.
    Mindef
    Videos & case studies useful.
    Marina Bay Sands
    The course covers a wide variety of topics.
    Singapore Police Force
    Cases used in the course were very useful.
    Singapore Discovery Centre
    A responsive instructor who obviously has lots to share but make it looks so simple.
    Estee Lauder Cosmetics Pte Ltd
    It is a good course and relevant to my job. I really enjoyed it.
    Woh Hup Pte Ltd
    A good course beneficial for new accountant.
    Keppel FELS Limited
    Happy with this course and worth the price for what I have learn.
    Pride-Chem Industries Pte Ltd
    Very interesting. Learned a few concepts in accounting which I was not exposed to.
    Schenker
    The facilitator was well versed and knowledgable on the topics.
    Ministry of Manpower
    Will recommend to others.
    Yenn Dar Pte Ltd
    The case studies are good.
    National Parks Board
    I enjoyed the visual effects of video & interaction.
    NTUC Income
    Very experienced instructor who is willing to share lots of tips & techniques. I learnt a lot about the details of questioning techniques which is very important in my course of work. Well done, keep it up!
    Pertama Merchandising Pte Ltd
    Gain a lot of experience on legal & others requirement related to incident investigation. Thanks for that!
    Jurong Shipyard
    Although I am not familiar with the industry standards and techniques, this course has open up my views and most of the things that are taught can be adopted and may benefit my organization in one way or another.
    Singapore Police Force
    Well organized and delivered.
    NTU
    Very educational and value-add course. Will use these to impart to fellow security practitioners & staff.
    Hill & Associates Ltd
    The field exercise was particularly useful.
    Deutsche Bank

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