Service Excellence

November 2026

Two women in an office, one sitting at a desk wearing a headset and appearing upset, while the other stands beside her offering support.

Nov 19 2026

Handling Angry, Hostile and Abusive Customers – Techniques for Handling Hostile Customer Interactions

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

January 2027

A man in a suit smiles and leans towards a woman wearing a headset, who is seated at a computer in an office setting.

Jan 22 2027

Wooing Unhappy Customers in Service Recovery

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

February 2027

Two women in an office, one sitting at a desk wearing a headset and appearing upset, while the other stands beside her offering support.

Feb 15 2027

Handling Angry, Hostile and Abusive Customers – Techniques for Handling Hostile Customer Interactions

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

May 2027

Two women in headsets work at computers in a modern office, analysing charts and providing customer support.

May 21 2027

Handling Difficult and Aggressive Callers Professionally

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

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