Service Excellence

August 2026

A man in a suit smiles and leans towards a woman wearing a headset, who is seated at a computer in an office setting.

Aug 26 2026

Wooing Unhappy Customers in Service Recovery

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

September 2026

Two women in headsets work at computers in a modern office, analysing charts and providing customer support.

Sep 17 2026

Handling Difficult and Aggressive Callers Professionally

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

October 2026

A man in a suit stands with arms folded in a warehouse whilst three workers in safety gear review documents in the background.

Oct 21 2026

Working With Assertiveness At The Frontline

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

November 2026

Two women in an office, one sitting at a desk wearing a headset and appearing upset, while the other stands beside her offering support.

Nov 19 2026

Handling Angry, Hostile and Abusive Customers

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

January 2027

A man in a suit smiles and leans towards a woman wearing a headset, who is seated at a computer in an office setting.

Jan 22 2027

Wooing Unhappy Customers in Service Recovery

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

February 2027

Two women in an office, one sitting at a desk wearing a headset and appearing upset, while the other stands beside her offering support.

Feb 15 2027

Handling Angry, Hostile and Abusive Customers

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

May 2027

Two women in headsets work at computers in a modern office, analysing charts and providing customer support.

May 21 2027

Handling Difficult and Aggressive Callers Professionally

Holiday Inn Atrium / Furama / Royal Plaza on Scotts

No event found!