Delivering Valuable And Constructive Feedbacks Effectively

How to Give, Receive, and Seek Productive and Constructive Feedbacks in Our Lives?

Learn the essentials of giving and receiving constructive feedbacks

Delivering feedback is often awkward and unsuccessful. Find out how to do it painlessly and help your employees benefit from it.

Giving constructive feedback is one of the most challenging things for anyone. Through this workshop you will gain valuable knowledge and skills that will assist you with this challenging task. When an employee commits an action that requires feedback it needs to be handled in a very specific way.

Giving constructive feedback if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well-rounded and productive employees. Giving constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Key Takeaways

Fostering employee trust and growth through constructive feedbacks

In this course, you will discover how to:

  • Know when feedback should take place
  • Learn to prepare and plan to give constructive feedback
  • Determine the suitable atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Distinguish the importance of setting goals and the method used
  • Know the best techniques for following up with the employee after the session
Course Outline

Preparing and Planning

  • Gather Facts, Create Action Plan
  • Practice Your Tone
  • Keep Written Records

Choosing a Time and Place

  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • Create a Safe Atmosphere

During and After the Session

  • Feedback Sandwich
  • Monitor Body Language
  • Active Listening
  • Follow-up Meetings
  • Provide Support and Resources
  • Focus on the Future

Setting Goals

  • SMART Goals
  • The Three Ps
  • Ask for Their Inputs be as Specific as Possible

Diffusing Anger or Negative Emotions

  • Choose the Correct Words
  • Stay on Topic
  • Empathize and Avoid “You” Messages
Who Should Attend?

All levels of management employees, executives, supervisors and team leaders who give and receive feedbacks

Trainer

Personal and Organisational Effectiveness Master Trainer and Certified Advanced Behavioural Analyst:

Ivan Phua

Delivering Valuable And Constructive Feedbacks Effectively 1

With his easy-going and relational communication styles, Ivan helps build rapport with participants and draws out key learning concepts for effective learning. He is creative, dynamic and he inspires clients to improve their performance by changing their attitudes and developing their skills and knowledge. He brings the best out of them through critical thinking; solving issues by analyzing the situation, identifying viable solutions, deciding the right approach to achieve the desired outcome or the “aha” moments

Ivan has held various management roles including Sales and Marketing, Operations and Services in various industries. Using his critical thinking skills, he is able to think reflectively and independently in order to make thoughtful decisions. By focusing on root-cause issues, his critical thinking skills helped organizations avoid impending problems that can result in undesirable consequences.

Ivan has obtained the Advanced Certificate in Training and Assessment (ACTA) with the Singapore Training & Development Association (STADA), the training division of the Singapore Workforce Development Agency (WDA). He is a Certified Behavioural and Career Consultant (CBCC) as well as a Certified Advanced Behavioural Analyst (CABA) with the Institute of Motivational Living (IML), an authorized provider by the International Association for Continuing Education and Training (IACET), USA. Ivan is also Certified as The Leadership Challenge Trainer (TLC), a leadership programme using the Leadership Practices Inventory® (LPI), a 360-degree leadership behavior assessment, developed by Jim Kouzes and Barry Posner, USA. He is also a Certified R3 Factor Trainer from Relationship Help Center, USA.

SPF

The course is very informative and was very well delivered by the lecturer.

SPF

SPF

The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.

SPF

ICA

From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.

ICA

IDA

Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.

IDA

Singapore Customs

The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.

Singapore Customs

Singapore Customs

Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.

Singapore Customs

MCYS

Good trainer, enjoyed his course.

MCYS

SPF

A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!

SPF

HAS

Trainer is good who love to share his knowledge and methods.

HAS

NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

NUHS

NUHS

Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

NUHS

Anonymous

Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.

Anonymous

SEAP

I was greatly interested in this course. Thank you.

SEAP

AIA

This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.

AIA

MOM

This course is very engaging delivery.

MOM

ITE

Will recommend to colleagues to pick up this course.

ITE

SPF

Very enlightening and enjoyable session. Thank you for the knowledge.

SPF

NYP

Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.

NYP

PT Bukit Makmur Mandiri Utama

This course is good with the role play to practice.

PT Bukit Makmur Mandiri Utama

Training Strategies

A good course.

Training Strategies

MCYS

This course has added value to my current work.

MCYS

Ngee Ann Polytechnic

The course is useful and has a number of useful conflict resolution skills that I will most certainly use.

Ngee Ann Polytechnic

Ministry of Education

Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.

Ministry of Education

Ministry of Manpower

Trainer is engaging, enthusiastic and knowledgeable.

Ministry of Manpower

Republic Polytechnic

This course is good and fun.

Republic Polytechnic

Jurong Town Council

This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.

Jurong Town Council

Flotech Controls Pte Ltd

Very good course – practical!

Flotech Controls Pte Ltd

Singapore Prisons

Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.

Singapore Prisons

Ideal Foods Pte Ltd

Very practical and interesting.

Ideal Foods Pte Ltd

People’s Association

Nancy is a wonderful instructor. She is very knowledgeable.

People’s Association

Institute of Education

Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.

Institute of Education

KK Hospital

Great course. Exceptional Facilitator.

KK Hospital

Singapore Prisons

Overall is good. I have learnt a lot. Thank you so much Nancy.

Singapore Prisons

Thye Hua Kuan Hospital

Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.

Thye Hua Kuan Hospital

Nanyang Technological University

I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.

Nanyang Technological University

WWW Cargo Pte Ltd

Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!

WWW Cargo Pte Ltd

Time

  9:00 am - 5:00 pm

Duration

1 Day

Cost

  S$ 500 (Nett)

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