Asking the Right Questions to Get the Right Answers

– Asking the right question is at the heart of effective communications

“Judge a man by his questions rather than by his answers.” ― Voltaire

We all ask and answer questions daily. But how often do we deliberately and consciously consider the questions that we ask before we ask them?

Questioning is a technique often used at workplace as an alternative to presenting information and answers. Questioning is about asking the individual or group you’re working with a question, or series of questions, to enable them to find their own solutions to the challenges they face.

Ability to solicit accurate and relevant information in short time is a great skill. Effective questioning will lead to the other person opening up and share more information. Ability to ask question clearly helps ensure flow of useful information and encourage pointed discussion.

For example, you can gather better information and learn more, you can establish stronger relationships, and manage people more effectively.

This highly interactive training class, will help you develop the tools you need to uncover the needs or insights before you try to engage the person. We will lead you through a step-by-step process to help you cultivate effective skills and strategies for asking the right questions in the right way at the right time, so that you can develop an understanding of the other person to ensure greater success in enquiry, sales, coaching, managing of others and building greater relationship

Learning Outcome
  • Enhancing interpersonal relationships
  • Improves Communication Skills
  • Avoid making wrong decisions
  • Ask great questions in structured manners
  • Keep the conversation going
  • Problem Solving
  • Encouraging Good Discussions
Course Outline
  • Acquire the art of asking rather than telling
  • Attitude in Asking
  • What makes a good question, and why
  • Diagnostic Questions – Something’s not right
  • Good Questions for Many Situations
  • What are Strategic Questions?
  • Attributes of a good questioner
  • Framing powerful questions
  • How to ask open-ended and closed-ended questions.
  • How to ask 5Wand 1H questions
  • Crucial nonverbal aspects of asking questions
  • How to ask questions others will enjoy answering.
Who Should Attend

This Course Is for YOU if:

  • You want to acquire the skills of professionals like doctors, lawyers,
  • journalists and salesmen
  • You want to stimulate learning.
  • You want to improve speaking and listening skills.
  • You want to spur the exchange of ideas.
  • You want to acquire a healthy respect for other peoples’ opinions.
  • You want to fuel innovation and performance improvement.
  • You want to build rapport and trust among team members.
  • You want to hone your questioning skills!

“The programme is relevant and useful to work and daily life. The way the programme is conducted enhanced the learning and enables the ability to remember it and apply it. The trainer is excellent in engaging with the participants, providing good examples, and sharing his experiences.” – Senior Engineer, HP Indigo Ink Manufacturing

“Thank you Mr Wei Woon for being a wonderful speaker. I like everything you shared to us. Very useful in my work and my personal development” – Staff, Singapore Wildlife Reserves

“I have attended many courses and Wei Woon’s training method is the best. Easy to understand and creative. Good job!” – Teo Siew, Qualcomm CDMA Tech

“Mr Wei Woon is an amazing trainer whom is able to share examples and real life stories that make you pause to think and evaluate, Thank you Wei Woon. An enriching experience.” – Linus, Director, Mastereign Enrichment Group

“Mr Neo makes the training more lively, fun and enjoyable with the appropriate jokes. Not forgetting his professionalism! Great Job! Thank you so much”. – Jesse Tan, Teacher, New Era Educare

“The trainer, Mr Neo was professional and engaging. His course isn’t dull or boring. He made It interesting and all of us enjoyed our time”. Nur, Amore Pte Ltd

“The trainer was outstanding, and I am impressed with his ability to engage the class. He provided very sensible and practical examples and shared his experience as relevant to the course” – Julie Teo, Director AON

Trainer's Profile

CBS Master Trainer – Mr. Neo Wei Woon – Communication & Organisation Coach

critical thinking for situational analysis and peak performance

Wei Woon has 18 years of experience in dealing with a diverse and fast-paced training environment as a management consultant, trainer, facilitator, and profiling expert. His area of expertise includes change management, project management, human resource, business management, leadership, critical thinking skills, performance coaching, and team dynamics/ building.

Working in close collaboration with a wide myriad of industrial institutions, Wei Woon has amassed extensive leadership and human capability development experiences locally and overseas. Wei Woon has also received many rave reviews for his unique facilitation experience and sharing of TetraMap, MBTI, NLP, and DISC Flow to his clients such as MINDEF, PWC, General Electric, Pratt & Whitney, Capita, Kelly Services, BOC, Sumitomo Chemical Asia, Adecco, People Profilers, and RHB.

Wei Woon is recognised for his dedication and passion to ensure a positive and impactful learning experience for his learners. Using his extensive industry experience, he brings life into classroom learning and exposes the learners to relevant case studies and intricate discussions using profiling tools to build high-performance teams and derive organisation goals for success.

As a facilitator, he has also assisted many organisations in their transformational, teambuilding, team-performance, and innovation projects. He also helmed team learning projects using DISC profiling tools to enable effective communication, coaching, EQ, and project management.

Holiday Inn Atrium/Furama City Centre/VOCO
07 Dec 2023
Holiday Inn Atrium/Furama City Centre/VOCO
27 Feb 2024


  9:00 am - 5:00 pm


1 Day


  S$500 (Nett)

Holiday Inn Atrium/Furama City Centre/VOCO

Course Fees Including Tea Breaks and Buffet Lunch
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