– Using Effective Verbal & Non-Verbal Communication Skills
The way you speak and behave can influence those around you and impact productivity. To ensure good customer service at the frontline, it is important to achieve confidence and comfort both in your speech and behaviour when serving customers and guests and working with staff members. Understanding how to modify your speech and behaviour will help you to overcome the fear of speaking confidently well in order to improve service level in your organisation.
The course is very informative and was very well delivered by the lecturer.
The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.
From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.
Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.
The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.
Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.
Good trainer, enjoyed his course.
A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!
Trainer is good who love to share his knowledge and methods.
Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.
Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.
Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.
I was greatly interested in this course. Thank you.
This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.
This course is very engaging delivery.
Will recommend to colleagues to pick up this course.
Very enlightening and enjoyable session. Thank you for the knowledge.
Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.
PT Bukit Makmur Mandiri Utama
This course is good with the role play to practice.
A good course.
This course has added value to my current work.
Ngee Ann Polytechnic
The course is useful and has a number of useful conflict resolution skills that I will most certainly use.
Ministry of Education
Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.
Ministry of Manpower
Trainer is engaging, enthusiastic and knowledgeable.
This course is good and fun.
Jurong Town Council
This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.
Flotech Controls Pte Ltd
Very good course – practical!
Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.
Ideal Foods Pte Ltd
Very practical and interesting.
Nancy is a wonderful instructor. She is very knowledgeable.
Institute of Education
Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.
Great course. Exceptional Facilitator.
Overall is good. I have learnt a lot. Thank you so much Nancy.
Thye Hua Kuan Hospital
Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.
Nanyang Technological University
I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.
WWW Cargo Pte Ltd
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!