Mastering Managerial And Supervisory Skills

– Modeling, inspiring and getting the best from your people

Mastering People-Supervision Skills – Supervising others

Supervising and managing others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. When an employee’s talents are not channeled correctly, their behavior can seriously compromise the success of an organization. People empowerment can be a very effective tool within the field of people management. The question is: what do managers, supervisors really need to master in order to unlock their people’s potential and to empower their team? This workshop will help Managers-Supervisors become more efficient and proficient on how to exercise their authority; delegate properly; understand the importance of responsibility and accountability, and the importance of communicating with employees in an effective way. They can understand the crucial abilities they need to master in order to become effective and make sure the job is done.

Course Objectives
  • You can learn how to motivate and committing your people to action and making them responsible for their performance.
  • You will understand why not everyone is on the same intellectual, maturity, compliance or motivational level.
  • You can learn the basic of the communication process.
  • You can learn what it takes for your people to trust you as Supervisor-manager with leadership.
  • You will understand the supervisor’s responsibilities.
  • You can learn the complexity of delegating and the importance of doing it correctly.
  • You can learn how to supervise and manage better yourself as well.
  • You will understand the difference between what is urgent and what is important.
Course Outline
  • Define the ability to managing & supervising people.
  • Understand the principles for a competent supervisor.
  • Learn the crucial five abilities to successful competent manager-supervisor.
  • Understand the importance of Personal & Social competence.
  • Set expectations for your staff.
  • Assign work and delegate appropriately with meta-communication skill.
  • Degree of Delegation.
  • Provide effective, appropriate feedback to your staff.
  • Manage your tasks more efficiently together with other people working with you according to the time you have.
Who Should Participate?

A must attend for supervisors, emerging managers, managers, senior managers and directors.

Testimonials

“This course has given a renewed interest in improving my leadership skills and creating a positive work environment.”
– Manager, Keppel FELS Ltd

“This course has added great value to me personally. I’m confident that I will be a great leader to my team. I will like to recommend this course to my fellow colleagues too!”
– Senior Executive, Singapore Technologies Kinetics Ltd

“The course was informative and relevant to my work.”
– Administrative Manager, Nanyang Polytechnic

Trainer

Mastering Managerial And Supervisory Skills 1

LEONARDO TALPO
MSocSc (Counselling)
NLP Master Practitioner

Leonardo is an energetic Training Facilitator, Relationships Counsellor & Personal Coach whose sense of humour together with his relaxed and confident style can be of real inspiration to his clients and audiences.

In the corporate environment he is an expert in the area of ‘Communication-Relationships at Work’ & ‘Emotional Competence’. He brings to his clients his creativity and experience in the business world, blended with the wisdom and experience gained through his own life challenges and his several studies in the area of human development.
By combining his knowledge in Psychology, Counselling and NLP coaching techniques, together with his long term business experience in the corporate world, Leonardo has the capacity to help people, business executives and companies to create solutions to today’s challenges of retention, recruitment, work-life balance, stress, relationship conflict and burnout. Leonardo’s passion is to promote cultures where individuals thrive to be efficient and productive, while taking care of their health and wellbeing.

Leonardo has twenty years of professional experience as a senior executive in the corporate business. A native Italian, he has lived in Singapore since 1995, and traveled extensively for business in Asia-Pacific, the Middle East and Europe. Through his international exposure, he has developed a deep understanding of several cultures, becoming a real expert in multiculturalism.

Leonardo has trained people from:

NUS – National University of Singapore;
The Esplanade;
RC Hotels Pte Ltd;
SMU – Singapore Management University;
EMA (Energy-Market-Authority) Singapore;
Nanyang Polytechnic;
Quintiles East Asia Pte Ltd;
Sanofi-Aventis Singapore Pte Ltd;
Singapore Prison Service;
Seagate Technology International;
Apple Computer Singapore;
Bovis Lend Lease Asia;
National Heritage Board;
Republic Polytechnic;
McGraw-Hill Education (Asia);
Singapore Technologies Kinetics Ltd;
DSO National Laboratories;
Keppel FELS Ltd;
Visentic Solutions Pte Ltd;
Caterpillar Asia;
Cosmos Chemical (S) Co Pte Ltd – Singapore;
JTC Corporation Singapore;
Mitsui & Co. (Asia Pacific) Pte Ltd;
DHL In-House Consulting;
OUB Bank;
NTUC;
Philips;
Reuters Singapore;
Rider Levett Bucknall – Singapore;
Siemens Medical Instruments;
Philip Morris Singapore Pte Ltd;
SMRT Taxi;
SIM – Singapore Institute of Management; Singapore Customs;
DMG Singapore;
DBS Bank;
Total Oil Asia Pacific Pte Ltd;
Zuellig Pharma Singapore;
Lantiq Asia Pacific Pte Ltd.;
SingTel – Singapore

SPF

The course is very informative and was very well delivered by the lecturer.

SPF

SPF

The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.

SPF

ICA

From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.

ICA

IDA

Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.

IDA

Singapore Customs

The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.

Singapore Customs

Singapore Customs

Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.

Singapore Customs

MCYS

Good trainer, enjoyed his course.

MCYS

SPF

A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!

SPF

HAS

Trainer is good who love to share his knowledge and methods.

HAS

NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

NUHS

NUHS

Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

NUHS

Anonymous

Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.

Anonymous

SEAP

I was greatly interested in this course. Thank you.

SEAP

AIA

This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.

AIA

MOM

This course is very engaging delivery.

MOM

ITE

Will recommend to colleagues to pick up this course.

ITE

SPF

Very enlightening and enjoyable session. Thank you for the knowledge.

SPF

NYP

Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.

NYP

PT Bukit Makmur Mandiri Utama

This course is good with the role play to practice.

PT Bukit Makmur Mandiri Utama

Training Strategies

A good course.

Training Strategies

MCYS

This course has added value to my current work.

MCYS

Ngee Ann Polytechnic

The course is useful and has a number of useful conflict resolution skills that I will most certainly use.

Ngee Ann Polytechnic

Ministry of Education

Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.

Ministry of Education

Ministry of Manpower

Trainer is engaging, enthusiastic and knowledgeable.

Ministry of Manpower

Republic Polytechnic

This course is good and fun.

Republic Polytechnic

Jurong Town Council

This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.

Jurong Town Council

Flotech Controls Pte Ltd

Very good course – practical!

Flotech Controls Pte Ltd

Singapore Prisons

Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.

Singapore Prisons

Ideal Foods Pte Ltd

Very practical and interesting.

Ideal Foods Pte Ltd

People’s Association

Nancy is a wonderful instructor. She is very knowledgeable.

People’s Association

Institute of Education

Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.

Institute of Education

KK Hospital

Great course. Exceptional Facilitator.

KK Hospital

Singapore Prisons

Overall is good. I have learnt a lot. Thank you so much Nancy.

Singapore Prisons

Thye Hua Kuan Hospital

Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.

Thye Hua Kuan Hospital

Nanyang Technological University

I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.

Nanyang Technological University

WWW Cargo Pte Ltd

Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!

WWW Cargo Pte Ltd

Time

  9:00 am - 5:00 pm

Duration

1 Day

Cost

  S$ 500 (Nett)

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