Impactful Leadership Conversation

– Move from Monologue to Dialogue to Grow Your Leadership Influence

Leadership revolves around “Conversations”, ones that allow a Leader to interact, build relationships, deepen trust, and share information in intentional ways. It is through those conversations that we as a leader ultimately achieve results. To be effective, we know that those conversations require “Dialogue”; we need to exchange ideas between people.

However, not everyone of us feels comfortable in holding dialogue, do we? Conversation can be tricky. This is especially so in our Leadership context, when other responsibilities may be riding on the backs of those conversations too.

Yet without conversations, we as Leaders have little “Bandwidth”; we cannot organise our team, build bonds, manage conflicts, share direction, engage ideas, measure progress, take corrective action, and celebrate results, can we? Our own & the well-being of our team may be compromised. As a consequence, organisational productivity may suffer too.

We understand this because we see the benefits in becoming a more impactful Leader. We know we need to develop our ability to communicate with Others. We have to learn to listen, and listen well. We need to sensitively use questions to discover what’s on another person’s mind. And we recognise there are times, places, and ways, to hold those more difficult leadership conversations. We also know that modelling good conversation skills is good for team members too.

This Workshop therefore takes an emotionally intelligent approach to personal leadership. Our focus dives deep into the communications dialectic, to explore core interpersonal skills & behaviours that are relevant to help us become much more effective communicators.

Our approach builds on the belief that a leader is not just a passive actor, they are also an active coach. The more effective we become at demonstrating impactful techniques, the more we influence our team to grow & reciprocate.

Course Objectives
Our intentions are to fortify your leadership conversational skills and abilities. We’ll help you feel more comfortable and able to build constructive, productive, and impactful relationships that better deliver results.

You’ll recognise how conversation is a process that’s layered upon a number of building blocks. For fluency, it requires, presence, patience, and practice. Moreover, you’ll realise that the more comfortable you are in basic conversation, the more easy it becomes to handle more challenging aspects of conversations, such as when giving feedback to your team.

Emotional intelligence or EQ sits well at the heart of this soft skills Workshop, as effective conversation is “Dialogue”, it requires active, powerful connections between the Self, and Others.

Course Outline
  • Understanding the importance of listening
  • Appreciating the role of non-verbal communication
  • Asking relevant questions to initiate & drive conversations
  • Paying attention to build rapport & make others feel comfortable
  • Asserting your voice more constructively and with greater strength
  • Recognising the significance of language and persuasive word choice
  • Providing coaching feedback to reinforce behaviours and stay on-track
  • Modelling more effective communications strategies to team members
Who Should Attend
This one-day Workshop acknowledges the vital role that effective communication plays when managing people. Yet, it understands how some people may lack the personal & interpersonal skills & strategies necessary to hold conversation.

Therefore, if you are an Officer or Supervisor managing a small team, one who wants to dramatically improve your ability to hold leadership conversations that positively impact your team and other stakeholders, then, this Workshop has been designed for you. It will give you courage & skills to hold conversations with those people that matter.

Training Methodology
This is an experiential Workshop, which emphasises engagement, interaction, and practice. Participants should expect short presentations that introduce content, experiential activities for skills practice, and group discussions for reflection that deepens their learning.
Testimonials
  • Communication is key to success as it is about relationships and trust
  • It was relevant, as communications skills are important to the role of manager
  • I have more confidence in myself as I now know more techniques on being assertive
  • I learnt a few more skills that may overcome my weakness in speaking with superiors
  • The section on questions to build dialogue was a particularly interesting practice opportunity
  • It wasn’t a workshop limited to inspirational talk; doing activities really makes a difference to the learning process
  • I enjoyed most the activities of the sharing sessions, as I learnt from the experience of other peers
  • Activities such as active listening and asking questions, were quite refreshing
  • The feedback and coaching in this session I will remember going forward
  • A great learning experience and strengthens interpersonal skills
Trainer
Mr. Patrick O’Brien, CMgr

With a constant appetite for change, Patrick came to realise one very important thing; it’s the People that matter in With a constant appetite for change, Patrick came to realise one very important thing; it’s the People that matter in business, their personal development & growth counts.

His approach to learning is reflected in his facilitation during delivery; it focuses on building & strengthening an individual’s “soft skills”. This leads to Training that’s designed to scaffold on top of three firm foundations.

First, learning needs to be fun for it to stick; enjoyment & engagement are precursors to absorption & adoption. Next, it has to be sufficiently real to be relevant; it needs collaboration, openness, creativity, and, a little intensity. Finally, it must match Participant expectations to be valuable; it has to substantially deliver what it states “on the tin”.

Patrick therefore designs Workshop experiences that masterfully combine Neuro Linguistic Programming (NLP) with a deep Coaching mentality. Both are invitingly interlaced using Improvisational techniques. His diverse background and experience also allow him to facilitate inclusive and valuable learning moments. These are highly engaging, deeply empowering, and, thoroughly enjoyable.

His life’s journey has straddled different countries, continents & cultures, from Ireland and England, to New Zealand and Singapore. He’s worked his way through a variety of roles & levels in the corporate world, from Individual Contributor up to Managing Director. And, he has built considerable business experience whilst working across sectors such as government, technology, manufacturing, finance, consulting, aviation, telecommunications, and the Internet.

His formal education is well rounded: at Honours-level in IT, Masters-level in Marketing, and, an MBA in Finance. He is also a “Master Practitioner” of NLP, and an enthusiastic author with Articles appearing in the local media. In whatever form you experience his work, you’ll always feel his curiously cheerful sense of enjoyment; it just shines through.

Patrick is an active member of many international Professional bodies, such as the Chartered Management Institute, the Chartered Institute of Marketing, and the Institute of Directors. He is proud to be one of only a small handful of “Chartered Managers” in Asia.

With a warm Irish wit, a love of the “craic” and a big beaming smile, audiences in over twenty-five countries have found his disarmingly, unpretentious, and conversational approach to learning, to be a refreshing & rewarding experience.

Nanyang Polytechnic

Fantastic course leaders and fantastic content.

Nanyang Polytechnic

Euro Centre China

The video sessions were very useful and great for training.

Euro Centre China

Frost & Sullivan (S) Pte Ltd

Amazed by the depth of his expertise in this field.

Frost & Sullivan (S) Pte Ltd

NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

NUHS

NUHS

Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

NUHS

Leitz Tooling Asia Pte Ltd

Thanks for all the interesting stories and for sharing them with the class. Nothing beats personal experience. NYP Elisabetta conducted a truly inspirational and eye opening training!

Leitz Tooling Asia Pte Ltd

CapitaLand Limited

The course has excellent content and trainer.

CapitaLand Limited

SPF

Mr. Leonardo not only cover powerful conversation at workshop, he had also share about his stories. It does come in handy. I will definitely do some soul searching and thereafter apply what I have learn from his workshop.

SPF

Ang Mo Kio Police Division

Mr. Leonardo is very knowledge and he deliver the topic very clearly and participant are easier to understand. The video shown were very good and meaningful.

Ang Mo Kio Police Division

Rolls Royce

The pace and supporting examples were just right, reinforcing key concepts.

Rolls Royce

SCEI (A*STAR)

The course was helpful and enlivening.

SCEI (A*STAR)

Ministry of Health

Very Insightful, Leonardo is able to engage the audience and help them analyse the barriers on communication. It goes deep enough to allow the participants to search their own thinking and make good changes to unhealthy habits. The practical presentations and demonstration are very helpful in learning the new concepts.

Ministry of Health

Republic Polytechnic

Very Insightful, let me know more about myself and how I can improve my communication. I would definitely benefit from this course, applying what I had learnt

Republic Polytechnic

Nanyang Polytechnic

Good! Thank you

Nanyang Polytechnic

BBDO Singapore Pte Ltd

I enjoyed the self-discovery journey, it allowed me to pause and reflect upon my current state, challenges I face and that I will have to make a choice and decide how I want the future to be. I am really glad to have attended the course

BBDO Singapore Pte Ltd

Institute of Education

Thank you for an interesting workshop!

Institute of Education

DSM Elastromers Asia

This course would be useful for my staff

DSM Elastromers Asia

Institute of Education

The course is well conducted

Institute of Education

National Institute of Education

Rodney is very knowledgeable and effective in delivering the training

National Institute of Education

Ministry of Port of Authority

The practical sessions are very useful in helping me understand and apply the new skills and ideas

Ministry of Port of Authority

Nanyang University of Technology

Good participation between the trainer and participants

Nanyang University of Technology

NAFA

Very through and comprehensive

NAFA

Anonymous

Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.

Anonymous

SEAP

I was greatly interested in this course. Thank you.

SEAP

AIA

This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.

AIA

MOM

This course is very engaging delivery.

MOM

ITE

Will recommend to colleagues to pick up this course.

ITE

SPF

Very enlightening and enjoyable session. Thank you for the knowledge.

SPF

NYP

Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.

NYP

PT Bukit Makmur Mandiri Utama

This course is good with the role play to practice.

PT Bukit Makmur Mandiri Utama

Training Strategies

A good course.

Training Strategies

MCYS

This course has added value to my current work.

MCYS

Ngee Ann Polytechnic

The course is useful and has a number of useful conflict resolution skills that I will most certainly use.

Ngee Ann Polytechnic

Ministry of Education

Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.

Ministry of Education

Ministry of Manpower

Trainer is engaging, enthusiastic and knowledgeable.

Ministry of Manpower

Republic Polytechnic

This course is good and fun.

Republic Polytechnic

Jurong Town Council

This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.

Jurong Town Council

Flotech Controls Pte Ltd

Very good course – practical!

Flotech Controls Pte Ltd

Singapore Prisons

Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.

Singapore Prisons

Ideal Foods Pte Ltd

Very practical and interesting.

Ideal Foods Pte Ltd

People’s Association

Nancy is a wonderful instructor. She is very knowledgeable.

People’s Association

Institute of Education

Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.

Institute of Education

KK Hospital

Great course. Exceptional Facilitator.

KK Hospital

Singapore Prisons

Overall is good. I have learnt a lot. Thank you so much Nancy.

Singapore Prisons

Thye Hua Kuan Hospital

Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.

Thye Hua Kuan Hospital

Nanyang Technological University

I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.

Nanyang Technological University

WWW Cargo Pte Ltd

Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!

WWW Cargo Pte Ltd
Royal Plaza on Scotts, Singapore
24 Sep 2020

Time

  9:00 am - 5:00 pm

Duration

1 Day

Cost

  S$500 (Nett)

Royal Plaza on Scotts, Singapore

Including Tea Breaks and Lunch at Carousel Restaurant (Halal Certified)

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