• Understand the defining traits, values, and formative influences of each generation in the workforce.
• Appreciate the diversity of perspectives and communication styles.
• Identify generational strengths and how they complement one another.
• Cultivate empathy, openness, and inclusive practices to improve collaboration.
• Address sources of workplace tension and resistance through insight and shared understanding across some common multigenerational challenges at work.

“The Time Machine” Ice Breaker

Who We Are
Understanding Generations at Work

Why We Are What We Are
Group activity and discussion: mapping formative influences (technology, economy, parenting, education, etc.). Emphasizes appreciation, not judgment.

“Walk the Park Activity”
Strengths in Diversity: Cross-Generational Collaboration

Tension Points and Inclusive Conversations (Language and Mindset)
4 Activities – Exploring common multigenerational workplace scenarios that bring about Resistance, concerns, challenges and frustrations.

Explore common sources of misunderstanding (e.g., technology use, feedback styles, work expectations).

Introduce empathetic listening and a “FISH” technique to address these scenarios constructively and collaboratively.

Guided dialogue on inclusive language, growth mindset, and continuous learning.

Reflection & Takeaways: “My Commitment to Harmony”
Participants write down and share one insight, one action, and one commitment. Optional: pledge wall or digital follow-up.

This course will be interactive, experiential and dynamic in nature.

Participants are immersed in the entire learning system through activities and group discussions to make sure the learning is embedded in consciousness and long-term memory.

Participants are invited to reflect on how they can use the new learning to shape future discussions and identify root causes of issues or resistance, in order to facilitate better collaboration amongst different generations and to enhance harmony and joy at work.

• Team Leaders & Managers: To better understand and motivate diverse teams.
• HR Professionals: To foster more inclusive policies and engagement strategies.
• Frontline Staff & Cross-Functional Teams: To build mutual respect and collaboration.
• New Joiners & Long-Serving Employees: To bridge knowledge, values, and communication gaps.
• Anyone interested in creating a more inclusive, understanding, and collaborative work culture.

“I have been to many training sessions and this was the most professional presentation I have ever attended. I was very impressed with how the general communication knowledge was translated into usability in the Work Environment. Outstanding combination of technical knowledge and application to day to day life in office and home. The reference materials are very comprehensive and an excellent means of conveying the information. You have a superior approach that is handled in a professional manner. Your program was well organized. The demonstrations are very effective. Great motivation, enthusiasm and confidence from everyone in the training room. Relevant and well presented. After taking this training I plan to share this knowledge with all my colleagues in the Division by giving a presentation on what I have learnt.” – Ismael Vijay Kumar S, Contracts Assistant, Qatargas Operating Company Limited, Qatar

“I have totally enjoyed Celina’s training sessions which get the message across in unique ways. As a pragmatic professional, I find Celina’s training program absolutely well structured, easy to grasp, practical yet impactful with personal stories and inspiring video choices. I also brought home concrete ways in which I can instantly apply effective communication and branding skills in developing my career, and in the new way I now communicate and interact with others. Your session was very empowering, you are definitely a people transformer and many of your words sparked new thoughts and ideas in my mind for future projects, some of which I later discussed with you. Thank you, Celina.” – Anna Rashevskaya, Legal consultant, Architectural bureau Prospect, St. Petersburg, Russia

Profiling and Communication Expert: Ms. Celina Anne Gan

Over 25 years of working in Asia and Europe, Celina Gan has accumulated a vast experience and know-how in working, training and coaching participants from different cultures, work backgrounds and across languages. Celina trains in Europe, Middle East and Asia, working with leading MNCs, the civil service and educational institutions Her substantive work, consulting and training experience across the Asian and European continent with leading MNCs, the civil and educational sectors have deepened her understanding of the many challenges faced by different entities, leaders and individuals in an ever-changing environment. Celina is very passionate about training. Her style of training engages participants in practical sessions with personable examples, humour and hands-on activities for instant understanding and applicability. Celina’s motto is: “Stretch your Comfort Zone; Expand your Boundaries; and Enable Transitions to Take Place”. Celina has received many positive testimonials from programmes and workshops she has conducted in different countries. Her extensive list of corporate clients includes: the Prime Minister’s Office; Singapore Ministry of Education; Commercial Affairs Department; The Institute of Singapore Chartered Accountants; MDIS; Securities Industry Development Corporation; Singapore Kindness Movement; Sports SG; Gardens by the Bay; Land Transport Authority; Intel; Dell; Accenture; Agilent; Venture Electronics, Schneider Electric; Nestle; Regent’s University, London; Singapore Polytechnic; NAFA; Singapore Institute of Technology; The Muslim Coverts Association of Singapore; The Royal Air Force Clinic UK; Wycombe General Hospital UK; Qatar as, Qatar, etc.