It may seem innocent enough – writing a reply to a stakeholder on a routine matter or small issue. Yet it is such complacency and a lack of professionalism that usually get a writer entangled in all sorts of difficult consequences – including a potential lawsuit!
The situation is made worse when dealing with challenging stakeholders, ranging from the impatient to the unreasonable to the downright nasties. There is no need to panic, neither is there a need to descend to their level of impropriety.
Understand them, uncover their needs and unleash good responses – these are the tri-tics of good replies.
Let DR SUNNY GOH help you write polite and pleasant, yet firm and fair emails to provide your stakeholders with a sense of satisfaction in that uneasy correspondence and subsequent pleasant ones!