The Next Level: Customer Service Recovery In Complaints Handling
This one-day course teaches service providers how to manage difficult customer situations more effectively that work towards joint problem-solving/agreement.
If a customer is unhappy, he or she will voice their complaint. In this course, we share how you can track, monitor and categorize customer complaints. How you respond to a complaint that you receive will determine your opportunity for profitability. Why do we say that? The answer is simple – happy customers will inform others and help spread the good news around. When customers have a positive experience, they will share this experience with friends, family and connections, which in turn can give rise to new business for your company. All at zero cost.