The Perfect & Stress-less Administrator

(Administrative Professional’s Day 2019)

Administrative Professionals Week (APW) Singapore 2019 – They’re the backbone that keeps the company running. They’re the supermen and superwomen who support our executives. They’re our Administrative Professionals! Join us for this Special Day!An efficient office is often commented on or given due praise. An inefficient office can cause the organization a lot of stress and strife amongst staff members. Planning and co-ordinating the smooth and efficient execution of the workload, building up and maintaining a motivated and professional workforce are only some of the demands of the office administrator’s job.

This one-day seminar is perfect for newer administrators and seasoned pros alike as it is a great refresher course to help you explore techniques and ideas to take a look at real-world best practices. You will learn how to develop a less stressful, assertive and organized approach to managing people and processes in your office, to facilitate a harmonious and productive working environment. It includes key management skills and techniques to improve your workday, achieve business objectives and be happier at work.

Course Objectives

By the end of the course, you will be able to:

  • Advanced Skills for Administrative Professionals
  • Build self-confidence to convert negativity into positive outcome
  • Grasp the use of emotional intelligence to work assertively
  • Become a more proactive, responsible, self-aware professional
  • Learn practical ways to manage work and personal stress
  • Manage emotions when dealing with difficult situations
  • Function at peak performance by maximizing your brain at work
Course Outline
  1. Practise self-confidence to respond to difficult situations proactively
  2. Happiness – ten things in life that give you fun and joy
  3. Feel great about yourself – self esteem and self motivation
  4. Physical activity – exercise helps improve your mood
  5. What you eat has an impact on yourself and health
  6. Assertiveness – practice emotional intelligence for positive results
  7. Develop a sense of humour – be candid at times to face challenges
  8. Spend money on experiences, create beautiful memories
  9. Protect your human environment – know how to treat people well
  10. The wise use of Time – enjoy work and life!
  11. Maximize your brain at work – thoughts create reality, concept of “what you focus on expands”, power of subconscious mind, techniques to maximize your brain at work
  12. Energy and time management – what leaks your energy and drains you, technique to manage your energy and time
  13. Toolkits for stress management – laughter yoga, 3 breathing techniques, shake stress movement to release stress and improve energy
Training Approach

Plenty of real-life discussion related to individuals and work, hands-on team assignments, fun activities, experiential learning using yoga, breathing techniques, neuroscience.

For Whom

Executives, secretaries, administrators and any other staff who wish to develop the passion at work

Trainer

Course Delivered by our Master Trainer, Catherine Syn and Angie Toh!

Catherine Syn

Catherine Syn
Head of Secretary’s Course, Coach, Training Director

Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

Angie Toh

Angie Toh
Peak Performance Coach . Trainer. Facilitator. Breathworker

Angie supports business leaders and executives in their professional and personal growth through coaching, facilitation and deep process work.
Angie last corporate role was with Neuroleadership Group as the Director of Coach Certification. She was heading the coaching division for the organization in Asia as well as leading a team of sales staff globally. In 2012, she decided to leave the corporate world to focus full time on her passion of training and coaching.

With her strong background in sales, marketing, business and personal development, Angie‘s passion is to support professionals to succeed at their own terms and achieve breakthrough in their personal and professional life. Her mission in life is to facilitate and help others to gain insight into their true potential, to expand their awareness of who they could become as a person to live a purposeful, happy and successful life.

As a coach, Angie is known to be supportive and intuitive, one who stretch and challenge her coaching clients in their breakthrough. As a trainer and facilitator, Angie is known to be engaging, inspiring and create lots of fun in the learning process. Having received training in breathwork, enneagram, NLP, coaching and laughter yoga, Angie will customize her coaching and training based on the needs of her clients.

Angie has co-developed a coach certification training program Mindchamps Holdings to train and certify parent coaches. In 2015, she coached and trained a team of 30 senior leaders from Langdon & Seah to support them in becoming more effective leaders. Angie has also appears on Channel News Asia sharing on the power of breath and overcoming negativity at work. Her extensive list of corporate clientele includes Mindchamps Holdings, Parkway Cancer Centre, Franklin Covey India, Citibank, Bellydance Discovery and Ministry of Education.

Her clientele are based globally. She has facilitated many workshops covering areas of coaching, leadership, enneagram, stress management, and personal effectiveness in Singapore, Myanmar, Malaysia, India, Hong Kong and China.

SPF

The course is very informative and was very well delivered by the lecturer.

SPF

SPF

The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.

SPF

ICA

From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.

ICA

IDA

Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.

IDA

Singapore Customs

The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.

Singapore Customs

Singapore Customs

Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.

Singapore Customs

MCYS

Good trainer, enjoyed his course.

MCYS

SPF

A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!

SPF

HAS

Trainer is good who love to share his knowledge and methods.

HAS

NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

NUHS

NUHS

Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

NUHS

Anonymous

Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.

Anonymous

SEAP

I was greatly interested in this course. Thank you.

SEAP

AIA

This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.

AIA

MOM

This course is very engaging delivery.

MOM

ITE

Will recommend to colleagues to pick up this course.

ITE

SPF

Very enlightening and enjoyable session. Thank you for the knowledge.

SPF

NYP

Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.

NYP

PT Bukit Makmur Mandiri Utama

This course is good with the role play to practice.

PT Bukit Makmur Mandiri Utama

Training Strategies

A good course.

Training Strategies

MCYS

This course has added value to my current work.

MCYS

Ngee Ann Polytechnic

The course is useful and has a number of useful conflict resolution skills that I will most certainly use.

Ngee Ann Polytechnic

Ministry of Education

Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.

Ministry of Education

Ministry of Manpower

Trainer is engaging, enthusiastic and knowledgeable.

Ministry of Manpower

Republic Polytechnic

This course is good and fun.

Republic Polytechnic

Jurong Town Council

This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.

Jurong Town Council

Flotech Controls Pte Ltd

Very good course – practical!

Flotech Controls Pte Ltd

Singapore Prisons

Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.

Singapore Prisons

Ideal Foods Pte Ltd

Very practical and interesting.

Ideal Foods Pte Ltd

People’s Association

Nancy is a wonderful instructor. She is very knowledgeable.

People’s Association

Institute of Education

Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.

Institute of Education

KK Hospital

Great course. Exceptional Facilitator.

KK Hospital

Singapore Prisons

Overall is good. I have learnt a lot. Thank you so much Nancy.

Singapore Prisons

Thye Hua Kuan Hospital

Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.

Thye Hua Kuan Hospital

Nanyang Technological University

I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.

Nanyang Technological University

WWW Cargo Pte Ltd

Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!

WWW Cargo Pte Ltd

Time

  9:00 am - 5:00 pm

Duration

1 Day

Cost

  S$ 500 (Nett)

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