Course Information

Date23 Apr 2019, Tue
Time8:30 AM - 5:30 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and Special International Gourmet Buffet Lunch (Celebrate Administrative Professionals Week (APW) at Royal Plaza on Scotts!) at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
ContactJaslyn
9767 9686 / 6278 9785
jaslyn@cbsgroup.com.sg
Register

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Testimonials

I've been making full length films and documentaries for many years. We use professional equipment and…
Nay Win Tun, Video Editor
Perfect Your Elevator Pitch through Digital Storytelling
Very through and comprehensive
– NAFA
1 day Workshop on The Motivational Conversation - Rodney Woulfe
I will recommend this to my colleagues who have negative attitude towards their life, so that they can…
– Nanyang Technological University
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with…
– WWW Cargo Pte Ltd
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
23
Apr 2019

The Perfect & Stress-Less Administrator

(Administrative Professional’s Day 2019)

INTRODUCTION

Administrative Professionals Week (APW) Singapore 2019 – They’re the backbone that keeps the company running. They’re the supermen and superwomen who support our executives. They’re our Administrative Professionals! Join us for this Special Day!

An efficient office is often commented on or given due praise. An inefficient office can cause the organization a lot of stress and strife amongst staff members. Planning and co-ordinating the smooth and efficient execution of the workload, building up and maintaining a motivated and professional workforce are only some of the demands of the office administrator’s job.

This one-day seminar is perfect for newer administrators and seasoned pros alike as it is a great refresher course to help you explore techniques and ideas to take a look at real-world best practices. You will learn how to develop a less stressful, assertive and organized approach to managing people and processes in your office, to facilitate a harmonious and productive working environment. It includes key management skills and techniques to improve your workday, achieve business objectives and be happier at work.

COURSE OBJECTIVES

COURSE OBJECTIVES

By the end of the course, you will be able to:

  • Advanced Skills for Administrative Professionals
  • Build self-confidence to convert negativity into positive outcome
  • Grasp the use of emotional intelligence to work assertively
  • Become a more proactive, responsible, self-aware professional
  • Learn practical ways to manage work and personal stress
  • Manage emotions when dealing with difficult situations
  • Function at peak performance by maximizing your brain at work

COURSE OUTLINE

COURSE OUTLINE
  1. Practise self-confidence to respond to difficult situations proactively
  2. Happiness – ten things in life that give you fun and joy
  3. Feel great about yourself – self esteem and self motivation
  4. Physical activity – exercise helps improve your mood
  5. What you eat has an impact on yourself and health
  6. Assertiveness – practice emotional intelligence for positive results
  7. Develop a sense of humour – be candid at times to face challenges
  8. Spend money on experiences, create beautiful memories
  9. Protect your human environment – know how to treat people well
  10. The wise use of Time – enjoy work and life!
  11. Maximize your brain at work – thoughts create reality, concept of “what you focus on expands”, power of subconscious mind, techniques to maximize your brain at work
  12. Energy and time management – what leaks your energy and drains you, technique to manage your energy and time
  13. Toolkits for stress management – laughter yoga, 3 breathing techniques, shake stress movement to release stress and improve energy

TRAINING APPROACH

TRAINING APPROACH

Plenty of real-life discussion related to individuals and work, hands-on team assignments, fun activities, experiential learning using yoga, breathing techniques, neuroscience.

FOR WHOM

FOR WHOM

Executives, secretaries, administrators and any other staff who wish to develop the passion at work

ABOUT THE TRAINER

ABOUT THE TRAINERS

Course Delivered by our Master Trainer, Catherine Syn and Angie Toh!

Catherine Syn

Catherine Syn
Head of Secretary’s Course, Coach, Training Director

Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

Angie Toh

Angie Toh
Peak Performance Coach . Trainer. Facilitator. Breathworker

Angie supports business leaders and executives in their professional and personal growth through coaching, facilitation and deep process work.
Angie last corporate role was with Neuroleadership Group as the Director of Coach Certification. She was heading the coaching division for the organization in Asia as well as leading a team of sales staff globally. In 2012, she decided to leave the corporate world to focus full time on her passion of training and coaching.

With her strong background in sales, marketing, business and personal development, Angie‘s passion is to support professionals to succeed at their own terms and achieve breakthrough in their personal and professional life. Her mission in life is to facilitate and help others to gain insight into their true potential, to expand their awareness of who they could become as a person to live a purposeful, happy and successful life.

As a coach, Angie is known to be supportive and intuitive, one who stretch and challenge her coaching clients in their breakthrough. As a trainer and facilitator, Angie is known to be engaging, inspiring and create lots of fun in the learning process. Having received training in breathwork, enneagram, NLP, coaching and laughter yoga, Angie will customize her coaching and training based on the needs of her clients.

Angie has co-developed a coach certification training program Mindchamps Holdings to train and certify parent coaches. In 2015, she coached and trained a team of 30 senior leaders from Langdon & Seah to support them in becoming more effective leaders. Angie has also appears on Channel News Asia sharing on the power of breath and overcoming negativity at work. Her extensive list of corporate clientele includes Mindchamps Holdings, Parkway Cancer Centre, Franklin Covey India, Citibank, Bellydance Discovery and Ministry of Education.

Her clientele are based globally. She has facilitated many workshops covering areas of coaching, leadership, enneagram, stress management, and personal effectiveness in Singapore, Myanmar, Malaysia, India, Hong Kong and China.

Join Our Mailing List

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

AIRBUS
AVIVA
CISCO
DHL
ExxonMobil
mapletree
NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
sembcorp
Singapore Airlines
Singapore Tourism Board
Standard Chartered
StarHub
WDA - Singapore Workforce Development Agency