• Reducing costs-by offering little rewards
• Increase & Boost quality-by reducing mistakes
• Managing different kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers.
• Boost staff morale and productivity
• Implement big ideas through small but steady actions

Learn now Kaizen can not only enrich peoples’ lives at all levels within an organization, but also bring very tangible results in increased production and productivity.

• Understand the concepts and implementation of Kaizen
• Have a working knowledge of the 3 legs supporting continuous improvement
• Enhance their awareness of wastes reduction
• Increase employee participation in problem solving
• Implement the many step-by-step measures in various Kaizen activities
• Use Kaizen to support tangible improvement and link to Value Stream Mapping

Understanding Kaizen tools and techniques – The Small-Step Step Solution for You and Your Company

1. Introduction to Kaizen
   • A look at Kaizen : introduction and concept
   • 2 elements of Kaizen
   • implementation benefits
   • the 3 supporting “legs” of Kaizen: Waste reduction, 5S, Standardization
2. LEG 1: Waste Reduction and the Just In Time System
   • Introduction
   • How do you practise JIT
   • The 7 wastes
   • Visible control
   • The application in organization
3. LEG 2: 5S
   • why 5S and what is it
   • the benefits of 5S implementation
   • the 5 elements of 5S
   • tools for managing 5S
4. LEG 3: Standardization
   • Introduction : What is Standardization?
   • Key Features
   • Case Study
5. Employee Involvement: improvement and problem solving
   • Types of involvement
   • Suggestion programs & QCC
   • What is QCC?
   • QCC & 7 QC Tools
   • What is Stopping Employees from participating actively
   • Concept of Empowerment

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. Practical case-studies and commentary on other companies / industries will be shared.

‘Great business Case Examples. Ample Time allocated to the principals and practice for our company/industry. The tools given are very practical and useful.’

‘Kaizen is a broad subject but this is very well presented by Andrew. The concepts learnt are very applicable to our company.’

‘We have gain very useful concepts, zero costs, which work for companies and relatively easy to implement within teams/departments.’

‘The trainer is very knowledgeable on the course – Kaizen. He has vast experience and able to relate to our work. He gave very practical examples and this allowed us to have a better understanding of the concepts.’

‘The training has met our objectives and I have gain valuable knowledge on how to apply Kaizen to our work.’

‘After attending the Kaizen course, we are able to use the tools provided and improve our staff’s morale and productivity’.

• Operation Managers
• HR Managers
• Productivity Practitioners
• New Managers
• Managers
• Process Owners, Heads of Department, Project Leaders
• Project Team Members
• Anybody who will like to gain awareness on the pursuit of Kaizen as a corporate culture and to provide an overall understanding of the Kaizen concepts and methodologies

ORGANIZATIONAL COACH/ SPEAKER & LEADERSHIP PRACTITIONER: ANDREW CHEAH

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).