Kaizen For Continuous Improvement And Boosting Efficiency At Work

Some people are natural wordsmiths, but most of us are not, are we?

Yes, writing can be hard work, especially when our words don’t achieve the actions desired, right? Put another way, when others don’t read what we’ve written, or when they don’t take the actions we wanted, that can be frustrating. It can also negatively impact business performance, can’t it?

Yet, it doesn’t have to be that way, does it? With an injection of a few new skills and techniques, as well as a refreshed mindset, it’s plausibly possible to take a contemporary look at the “lost art of writing”. This will allow us to embrace writing for more effective & enjoyable, business & personal use.

To be effective & enjoyable, we need to start writing in ways that are much more purposeful and engaging. We need to structure texts in ways that credibly stimulate our audiences to pick-up, and to read on. We need to be mindful to use simple grammar, that’s organised to make it easier for others to understand the message we’ve encoded. We also need to consider how to leverage the language, to make that message much more persuasive.

As we do these simple things, and do them well, then yes, we create a platform that achieves influence. And, it is influence that every Writer needs in order to positively affect their readers to take action; wouldn’t you agree?

This Workshop therefore takes an emotionally intelligent approach to writing. Our focus reframes the challenge, to explore how we can encourage others to read and understand our words. We’ll also see that real action is only possible once we start using more persuasive language.

Kaizen Benefits
  • Reducing costs-by offering little rewards
  • Increase & Boost quality-by reducing mistakes
  • Managing different kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers.
  • Boost staff morale and productivity
  • Implement big ideas through small but steady actions
Course Objectives

Learn now Kaizen can not only enrich peoples’ lives at all levels within an organization, but also bring very tangible results in increased production and productivity.

  • Understand the concepts and implementation of Kaizen
  • Have a working knowledge of the 3 legs supporting continuous improvement
  • Enhance their awareness of wastes reduction
  • Increase employee participation in problem solving
  • Implement the many step-by-step measures in various Kaizen activities
  • Use Kaizen to support tangible improvement and link to Value Stream Mapping
Course Outline

Understanding Kaizen tools and techniques – The Small-Step Step Solution for You and Your Company

  1. Introduction to Kaizen
    • A look at Kaizen : introduction and concept
    • 2 elements of Kaizen
    • implementation benefits
    • the 3 supporting “legs” of Kaizen: Waste reduction, 5S, Standardization
  2. LEG 1: Waste Reduction and the Just In Time System
    • Introduction
    • How do you practise JIT
    • The 7 wastes
    • Visible control
    • The application in organization
  3. LEG 2: 5S
    • why 5S and what is it
    • the benefits of 5S implementation
    • the 5 elements of 5S
    • tools for managing 5S
  4. LEG 3: Standardization
    • Introduction : What is Standardization?
    • Key Features
    • Case Study
  5. Employee Involvement: improvement and problem solving
    • Types of involvement
    • Suggestion programs & QCC
    • What is QCC?
    • QCC & 7 QC Tools
    • What is Stopping Employees from participating actively
    • Concept of Empowerment
Training Methodology

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. Practical case-studies and commentary on other companies / industries will be shared.

Testimonials

‘Great business Case Examples. Ample Time allocated to the principals and practice for our company/industry. The tools given are very practical and useful.’

‘Kaizen is a broad subject but this is very well presented by Andrew. The concepts learnt are very applicable to our company.’

‘We have gain very useful concepts, zero costs, which work for companies and relatively easy to implement within teams/departments.’

‘The trainer is very knowledgeable on the course – Kaizen. He has vast experience and able to relate to our work. He gave very practical examples and this allowed us to have a better understanding of the concepts.’

‘The training has met our objectives and I have gain valuable knowledge on how to apply Kaizen to our work.’

‘After attending the Kaizen course, we are able to use the tools provided and improve our staff’s morale and productivity’.

Who Should Attend
  • Operation Managers
  • HR Managers
  • Productivity Practitioners
  • New Managers
  • Managers
  • Process Owners, Heads of Department, Project Leaders
  • Project Team Members
  • Anybody who will like to gain awareness on the pursuit of Kaizen as a corporate culture and to provide an overall understanding of the Kaizen concepts and methodologies
Trainer

Andrew Cheah

ORGANIZATIONAL COACH/ SPEAKER & LEADERSHIP PRACTITIONER: ANDREW CHEAH

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

SPF

The course is very informative and was very well delivered by the lecturer.

SPF

SPF

The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.

SPF

ICA

From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.

ICA

IDA

Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.

IDA

Singapore Customs

The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.

Singapore Customs

Singapore Customs

Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.

Singapore Customs

MCYS

Good trainer, enjoyed his course.

MCYS

SPF

A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!

SPF

HAS

Trainer is good who love to share his knowledge and methods.

HAS

NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

NUHS

NUHS

Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

NUHS

Anonymous

Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.

Anonymous

SEAP

I was greatly interested in this course. Thank you.

SEAP

AIA

This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.

AIA

MOM

This course is very engaging delivery.

MOM

ITE

Will recommend to colleagues to pick up this course.

ITE

SPF

Very enlightening and enjoyable session. Thank you for the knowledge.

SPF

NYP

Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.

NYP

PT Bukit Makmur Mandiri Utama

This course is good with the role play to practice.

PT Bukit Makmur Mandiri Utama

Training Strategies

A good course.

Training Strategies

MCYS

This course has added value to my current work.

MCYS

Ngee Ann Polytechnic

The course is useful and has a number of useful conflict resolution skills that I will most certainly use.

Ngee Ann Polytechnic

Ministry of Education

Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.

Ministry of Education

Ministry of Manpower

Trainer is engaging, enthusiastic and knowledgeable.

Ministry of Manpower

Republic Polytechnic

This course is good and fun.

Republic Polytechnic

Jurong Town Council

This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.

Jurong Town Council

Flotech Controls Pte Ltd

Very good course – practical!

Flotech Controls Pte Ltd

Singapore Prisons

Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.

Singapore Prisons

Ideal Foods Pte Ltd

Very practical and interesting.

Ideal Foods Pte Ltd

People’s Association

Nancy is a wonderful instructor. She is very knowledgeable.

People’s Association

Institute of Education

Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.

Institute of Education

KK Hospital

Great course. Exceptional Facilitator.

KK Hospital

Singapore Prisons

Overall is good. I have learnt a lot. Thank you so much Nancy.

Singapore Prisons

Thye Hua Kuan Hospital

Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.

Thye Hua Kuan Hospital

Nanyang Technological University

I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.

Nanyang Technological University

WWW Cargo Pte Ltd

Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!

WWW Cargo Pte Ltd
Live Virtual Learning
22 - 23 Oct 2020

Time

  9:00 am - 5:00 pm

Duration

2 Days

Cost

  S$ 850 (Nett)

Live Virtual Learning

Enjoy $100 off the course fees for Live Virtual Learning on Zoom
(Fees quoted is before the S$100 rebates)

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