Course Information

Date16 - 17 Jan 2020, Thu - Fri
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 850 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


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Jan 2020

KAIZEN for Continuous Improvement and Boosting Efficiency at Work


Improve workplace efficiency using Kaizen principles – a Japanese term emphasizes continual improvement process at work.

Kaizen signifying working smarter together, and developing best practices so that the workers well-being is looked after.

The Kaizen journey begins down the road to improvement, a road that is sometimes bumpy and sometimes a superhighway. It is a road that never ends. It is never dull or unchallenging. It is exciting, enlightening and most of all fun! It’s a chance to do things in ways that are new to many people. It’s a chance for everyone to be recognized, to contribute and to excel.

In the past one of the complaints heard universally throughout companies is that “No one ever listens to me when I try to tell them how to fix something.” Or “Management thinks we’re all a bunch of dummies, and aren’t smart enough to make good decisions.” Can it be any wonder that workers aren’t too eager to submit improvement suggestions when they know they will never be implemented? Kaizen changes the paradigms of management to solicit contributions and suggestions and to implement them while the enthusiasm is high and the critiques haven’t had time to object.

You can also apply Kaizen concepts to achieve your personal goals whatever they might be!


  • Reducing costs-by offering little rewards
  • Increase & Boost quality-by reducing mistakes
  • Managing different kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers.
  • Boost staff morale and productivity
  • Implement big ideas through small but steady actions



Learn now Kaizen can not only enrich peoples’ lives at all levels within an organization, but also bring very tangible results in increased production and productivity.

  • Understand the concepts and implementation of Kaizen
  • Have a working knowledge of the 3 legs supporting continuous improvement
  • Enhance their awareness of wastes reduction
  • Increase employee participation in problem solving
  • Implement the many step-by-step measures in various Kaizen activities
  • Use Kaizen to support tangible improvement and link to Value Stream Mapping



Understanding Kaizen tools and techniques – The Small-Step Step Solution for You and Your Company

  1. Introduction to Kaizen
    • A look at Kaizen : introduction and concept
    • 2 elements of Kaizen
    • implementation benefits
    • the 3 supporting “legs” of Kaizen: Waste reduction, 5S, Standardization
  2. LEG 1: Waste Reduction and the Just In Time System
    • Introduction
    • How do you practise JIT
    • The 7 wastes
    • Visible control
    • The application in organization
  3. LEG 2: 5S
    • why 5S and what is it
    • the benefits of 5S implementation
    • the 5 elements of 5S
    • tools for managing 5S
  4. LEG 3: Standardization
    • Introduction : What is Standardization?
    • Key Features
    • Case Study
  5. Employee Involvement: improvement and problem solving
    • Types of involvement
    • Suggestion programs & QCC
    • What is QCC?
    • QCC & 7 QC Tools
    • What is Stopping Employees from participating actively
    • Concept of Empowerment



The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. Practical case-studies and commentary on other companies / industries will be shared.



‘Great business Case Examples. Ample Time allocated to the principals and practice for our company/industry. The tools given are very practical and useful.’

‘Kaizen is a broad subject but this is very well presented by Andrew. The concepts learnt are very applicable to our company.’

‘We have gain very useful concepts, zero costs, which work for companies and relatively easy to implement within teams/departments.’

‘The trainer is very knowledgeable on the course – Kaizen. He has vast experience and able to relate to our work. He gave very practical examples and this allowed us to have a better understanding of the concepts.’

‘The training has met our objectives and I have gain valuable knowledge on how to apply Kaizen to our work.’

‘After attending the Kaizen course, we are able to use the tools provided and improve our staff’s morale and productivity’.


  • Operation Managers
  • HR Managers
  • Productivity Practitioners
  • New Managers
  • Managers
  • Process Owners, Heads of Department, Project Leaders
  • Project Team Members
  • Anybody who will like to gain awareness on the pursuit of Kaizen as a corporate culture and to provide an overall understanding of the Kaizen concepts and methodologies



Andrew Cheah


Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency