Influencing Difficult People In The Workplace

Influencing Difficult People in the Workplace

Conflict is always present. At home, at work and where we socialize. It can be within ourselves, between people and between groups and organizations.

This workshop is designed to equip the participants with the skills necessary to manage difficult people and conflict at their workplace and yet, be an effective team member.

As a result of this training, participants will cope with on and off the job conflicts better by following an action plan for dealing with the conflicts they face.

Course Outline
  1. Types of Toxic People in the Workplace
  2. Strategies to deal with toxic relationships – colleagues, vendors, professionals & staff
  3. Various conflict-management strategies
  4. Winning strategies to deal with difficult people
  5. Techniques to manage difficult people situations
  6. Managing self in difficult situations
  7. Say ‘No’ to unreasonable requests without offending the other party
  8. Use techniques to work collaboratively in teams
Who Should Attend?

Anyone who has to work with difficult colleagues, customers & vendors.

Testimonials

Ad Verbatim comments by recent participants:

“I would find that the seminar had taught me now to control emotional feeling and understand the techniques to be used on the difficult people.”

“Managers should attend this course as this will help them to deal with people.”

“Nancy is excellent. Able to reach out to the participants anxieties and problems at work.”

Trainer

Influencing Difficult People In The Workplace 1

Ms Nancy Yeo has over 25 years of professional work experience in reviewing processes of companies’ systems spanning all industries including:

  • Management structure recommendations for improvements,
  • Consultant for cases involving fraud,
  • Change management projects involving training and motivating staff at all levels into accepting and implementing of new procedures.

Nancy started her first working experience in 1985 with PWC, then referred to as Price Waterhouse. Head hunted to join Arthur Andersen in 1987, an international consulting firm with over 100,000 professionals globally, as their Asia Pacific Training Director. Her key responsibility which is still very much her passion today is to equip professionals and support staff with effective interpersonal skills to enable them to succeed in their workplace – hence the effectiveness of her training delivery – usually over 4 out of a 5- point score.

She has since trained thousands of professionals across all levels, both locally and in Asia Pacific, on many interpersonal skills. Her clients include Changi International Airport Services, Singapore Armed Forces, Singapore Technologies/Temasek Holdings, Barclays Bank, A*Star (government agency for scientists and researchers), Price WaterhouseCoopers (Singapore), Deloittes, Ernst & Young, Overseas Chinese Bank Corporation (OCBC) and countless more including Hospitals and IT firms. She advised company leadership in Asia Pacific offices concerning their education programs for auditors and consultants conduct training needs assessments, assessing external vendors’ programs, customizing training programs from USA and UK for Asia Pacific audience.

Nancy was certified in USA, Illinois, St. Charles, to design, develop and deliver management development courses. She was rated as the top trainer in St Charles. Certified by the Australian Psychologists Press, Victoria, as a fully qualified instructor and administrator for Myers-Briggs Type Indicator (MBTI) training programmes. She is also accredited to do DISC personality profiling and is actively delivering these personality profiling workshops for government agencies in Singapore Nancy has extensive experience in delivering management development courses for all levels within Andersen and with external clients. Participants in such train-the-trainers sessions come from all over Asia Pacific, India, USA, UK and Europe. She conducted cultural awareness sessions for Andersen’s global leaders at the Firm’s residential training programmes. Her regional training experience provides her with good understanding of the many different and unique cultures in Asia, enabling her to manage and communicate effectively across cultures.

She successfully established the internal training framework for Andersen PRC offices, and even created an external client training service line. She had done extensive in-house training for clients, and was very much in demand by the clients there.

Nancy brings with her over 25 years of global work experiences, and her understanding of office politics, communication, management and working with colleagues is certainly an asset to any organisation that uses her training programmes. The accumulated experiences she gained from the global leaders she worked closely with certainly make her an asset to any organisation who works with her.

SPF

The course is very informative and was very well delivered by the lecturer.

SPF

SPF

The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.

SPF

ICA

From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.

ICA

IDA

Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.

IDA

Singapore Customs

The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.

Singapore Customs

Singapore Customs

Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.

Singapore Customs

MCYS

Good trainer, enjoyed his course.

MCYS

SPF

A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!

SPF

HAS

Trainer is good who love to share his knowledge and methods.

HAS

NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

NUHS

NUHS

Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

NUHS

Anonymous

Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.

Anonymous

SEAP

I was greatly interested in this course. Thank you.

SEAP

AIA

This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.

AIA

MOM

This course is very engaging delivery.

MOM

ITE

Will recommend to colleagues to pick up this course.

ITE

SPF

Very enlightening and enjoyable session. Thank you for the knowledge.

SPF

NYP

Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.

NYP

PT Bukit Makmur Mandiri Utama

This course is good with the role play to practice.

PT Bukit Makmur Mandiri Utama

Training Strategies

A good course.

Training Strategies

MCYS

This course has added value to my current work.

MCYS

Ngee Ann Polytechnic

The course is useful and has a number of useful conflict resolution skills that I will most certainly use.

Ngee Ann Polytechnic

Ministry of Education

Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.

Ministry of Education

Ministry of Manpower

Trainer is engaging, enthusiastic and knowledgeable.

Ministry of Manpower

Republic Polytechnic

This course is good and fun.

Republic Polytechnic

Jurong Town Council

This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.

Jurong Town Council

Flotech Controls Pte Ltd

Very good course – practical!

Flotech Controls Pte Ltd

Singapore Prisons

Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.

Singapore Prisons

Ideal Foods Pte Ltd

Very practical and interesting.

Ideal Foods Pte Ltd

People’s Association

Nancy is a wonderful instructor. She is very knowledgeable.

People’s Association

Institute of Education

Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.

Institute of Education

KK Hospital

Great course. Exceptional Facilitator.

KK Hospital

Singapore Prisons

Overall is good. I have learnt a lot. Thank you so much Nancy.

Singapore Prisons

Thye Hua Kuan Hospital

Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.

Thye Hua Kuan Hospital

Nanyang Technological University

I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.

Nanyang Technological University

WWW Cargo Pte Ltd

Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!

WWW Cargo Pte Ltd

Time

  9:00 am - 5:00 pm

Duration

1 Day

Cost

  S$ 500 (Nett)

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