Course Information

Date29 Nov 2019, Fri
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


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Nov 2019

‘The Heart At Work’ Mindset™

- Fuel your work with positive energy to increase work productively


Do you find it hard to wake up and drag yourself to work every morning?

It could be that you have lost the heart at work. Perhaps your self-esteem has taken a beating. This problem can stem from the lack of a healthy working environment where people can thrive because they are appreciated. There is nothing better for a person than to rejoice in his work. So a need for the re-framing of your own self-esteem and re-awakening the soul at work is ideal to enjoy your work.



In the situation that you are now in, you could be feeling rather disappointed about happenings around you. This course will certainly show you how to be:

  • Appreciative towards top management who has supported and treated you well
  • Feeling good about yourself and your job – Choose your attitude
  • Add a personal signature to your work – Make their day
  • Motivating to self and people around you – Play to enjoy the fun at work
  • Patient while things are undergoing changes – Be there when needed



In this course, we will take riding the bus journey as an illustration, so the topics are:

  1. You are the captain of your bus
  2. Your desire, vision, and focus move your bus in the right direction
  3. Fuel your ride with positive energy – throw negative energy out of the window
  4. Invite people on your bus and share your vision for the road ahead
  5. Don’t waste your energy on those who don’t get on your bus
  6. Post a sign that says “No energy vampires allowed on this bus!”
  7. Enthusiasm attracts more passengers and energizes them for the ride
  8. Love your passengers by giving them your time, listening, recognition, respect
    – Work to bring out the best in them by cultivating co-operation
  9. Drive with a powerful purpose
  10. Have fun and enjoy the ride!



A highly interactive adult-focused training course with plenty of hands-on workplace related discussion, case studies, role-plays, group activities, questions/feedback sessions.



Rank-and-File Employees, Administrators, Supervisors, Junior Managers and Team Leaders who wish to improve their ability to enjoy their work.



“After attending ‘The Heart at Work’ Mindset, it raised the level of consciousness of the way I behave @ work, as well as how I can further improve the way I prioritize my work, etc”
Executive, HP Services

“‘The Heart at Work Mindset’ is a very dynamic course– Ms Catherine Syn is among the best besides motivational speaker!”
Manager, Jurong Town Council

“I enjoy the course very much and I think the trainer was very experienced, professional and share a lots of her experience”
Admin Executive, AIA

“Quite a light-hearted and fun session, power packed workshop”




Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

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10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency