By the end of this workshop, participants will be able to:

1. Communicate with greater confidence, professionalism, and impact
2. Apply EQ to manage relationships, emotions, and pressure effectively
3. Navigate challenging conversations and competing demands tactfully
4. Use AI tools to enhance productivity without compromising trust or judgement
5. Operate as a proactive, reliable partner to leaders and teams

Module 1: The Evolving EA/PA Role & Professional Mindset

• Shifting from task support to strategic partnership
• Understanding your influence, boundaries, and decision impact
• Adopting a proactive, solutions-oriented mindset
• Managing self-talk and emotional responses in high-pressure situations

Module 2: Discovering Your Communication Preferences

• Identifying your dominant communication preference
• Understanding how different styles communicate, decide, and respond
• Adapting your communication to reduce friction and improve clarity

Module 3: Strategic Communication & Executive Presence

• Communicating clearly, concisely, and professionally
• Managing up: framing messages for leaders’ priorities and preferences
• Writing effective emails, summaries, and action points
• Handling sensitive messages with confidence and tact

Module 4: EQ & Mindset for Stakeholder Management

• Managing expectations across leaders, peers, and external stakeholders
• Handling difficult personalities and emotional situations calmly
• Saying “no”, pushing back, and resetting boundaries diplomatically
• Staying composed and professional under pressure

Module 5: AI for Smart Assistants – Practical & Responsible Use

• Using AI to draft emails, summaries, and task lists
• AI support for scheduling, prioritisation, and workload planning
• Maintaining confidentiality, judgement, and human oversight
• Integrating AI into daily workflows without over-reliance

• Executive Assistants (EAs)
• Personal Assistants (PAs)
• Senior Administrative Professionals
• Office Managers supporting leadership teams

• Short, focused concept briefings
• Real-world workplace scenarios and discussion
• Practical communication frameworks and tools
• Guided AI demonstrations and hands-on practice
• Reflection and application planning

“The materials and exercises were excellent—clear, concise, and immediately applicable to my daily work.”

“Diana is an outstanding trainer—knowledgeable, approachable, and engaging. She made complex concepts easy to understand and fun to practice.”

“One of the most interesting and practical workshops I’ve attended. It boosted my confidence in managing up and navigating challenging situations.”

“The trainer demonstrated how to communicate strategically, remove unnecessary fluff, and adapt messages for different audiences—essential skills for any EA or PA.”

“Diana patiently addressed all questions, shared real-life examples, and showed us how to use AI Tools responsibly in the workplace.”

“This session enhanced my emotional intelligence and mindset. I now handle pressure, ambiguity, and difficult conversations with greater composure.”

“I feel equipped to be a proactive, reliable partner to my leaders and teams, leveraging AI tools without losing the human touch.”

“The insights from this workshop are directly applicable to my role. I’m now more confident, professional, and effective in my communication and stakeholder management.”

“A highly engaging and interactive session—Diana’s energy, expertise, and practical approach made learning easy and enjoyable.”

Diana Rahman

Personal Development Coach – Diana Rahman

Diana Rahman is an ICF ACC-certified coach and ACTA/ACLP-certified corporate trainer with over 25 years of experience in developing people and enhancing workplace performance. She began her career in banking, gaining hands-on experience in client relations, service, and operations, which gave her deep insight into workplace demands, communication challenges, and the resilience required to thrive under pressure.

For the past two decades, Diana has trained and coached leaders, teams, and support professionals, specializing in interpersonal communication, emotional intelligence, AI-enabled productivity, conflict management, stress resilience, and critical thinking. Her workshops are practical, interactive, and tailored to real-world workplace challenges, helping participants operate with confidence, clarity, and impact.

As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI, Diana brings first-hand experience in leading teams, managing stakeholders, and using technology strategically to enhance productivity.
She also spent 10 years as an Image Consultant with Jill Lowe International, helping professionals strengthen their personal branding, executive presence, and etiquette. Additionally, Diana is a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.

Diana is renowned for delivering highly engaging, credible, and results-focused training, empowering Executive and Personal Assistants to elevate their communication, apply emotional intelligence, and leverage AI tools to become strategic partners to leaders and teams.