Course Information

Date22 Jun 2020, Mon
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


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Jun 2020

Essential Supervisory & Managerial Skills

– Build Personal Mastery & People Mastery to Inspire Growth in Others

“Managing Others” … these are two words that often drive fear deep into the hearts of a newly appointed supervisor, yes?

Part of the puzzle is that as a new supervisor, we may not quite know what “Management” truly is. Yes, we’ve seen other managers in-play, so have only a sketchy idea about what it entails. But, we haven’t yet seen the full playbook, so it’s a little too early for us to build a more complete picture in our minds, isn’t it?.

The other part of the puzzle relates to “People”; they can be such an enigma, can’t they? Dealing with the softer side of Others can be quite tricky, especially when they operate from a position of confidence, and we lack the essential requisites. Why should Others listen to us?

Yet, life goes on whilst we work through these two aspects; we still have jobs we need to do, and now we also have responsibilities going well beyond those tasks! We’ve suddenly become accountable for external resources; team members, budgets, vendors, and, customers!

There is something psychological inside of us all that causes a preference for “Autonomy”, rather than “Command & Control”. So, what levers do we need to pull in order to execute effectively? How will we deliver on the tasks & goals that are required? In what ways can we get team members to enrol, align, and participate in those challenges? And, how can we make efficient use of resources through strong time management and effective delegation?

This Workshop therefore takes an emotionally intelligent approach to personal & supervisory management. Our focus identifies core aspects, resources & skills that are essential for the contemporary challenges that face a new supervisor, manager or leader. Managing the Self is a great first step in managing resources, and then, managing people.



Our intentions are to bootstrap core personal skills, so you can stand on your own two feet, start managing others with confidence, whilst simultaneously, inspiring your team members to also step up to deliver results alongside you.

You’ll traverse a broader perspective on management, consider the relevance of resources and the critical aspects in managing them. You’ll also practice simple coaching conversations, important communication elements that enable you to drive performance by giving and receiving feedback in much more harmonious ways.

Emotional intelligence sits well at the heart of this soft skills Workshop, as early stage managers come to understand it’s not just about themselves, others are vital to good execution and delivery too.


  • Understanding the management process
  • Appreciating time and the significance of priorities
  • Creating goals that are actionable and aligned to outcomes
  • Practicing the art of effective delegation to magnify your power
  • Providing positive feedback to coach performance & growth
  • Getting back on track when people and plans go astray
  • Using communications to handle personal conflicts
  • Exploring leadership behaviours and styles



This is an experiential Workshop, which emphasises engagement, interaction, and practice. Participants should expect short presentations that introduce content, experiential activities for skills practice, and group discussions for reflection that deepens their learning.


This one-day Workshop nurtures the idea of growth, and the desires within a new supervisor to courageously step up and own their newfound responsibilities. Not everyone has that initial confidence to take the lead, but with a little understanding of the managerial terrain, most of us can perform well.

Therefore, if you are an ambitious individual contributor, supervisor, manager or project manager who wants clarity when leading others, respect when commanding your team, and confidence in your ability to get results, then, this Workshop has been designed for you. It will help you think, act, and execute in a more professional, managerial, way.



Mr. Patrick O’Brien, CMgr

With a constant appetite for change, Patrick came to realise one very important thing; it’s the People that matter in With a constant appetite for change, Patrick came to realise one very important thing; it’s the People that matter in business, their personal development & growth counts.

His approach to learning is reflected in his facilitation during delivery; it focuses on building & strengthening an individual’s “soft skills”. This leads to Training that’s designed to scaffold on top of three firm foundations.

First, learning needs to be fun for it to stick; enjoyment & engagement are precursors to absorption & adoption. Next, it has to be sufficiently real to be relevant; it needs collaboration, openness, creativity, and, a little intensity. Finally, it must match Participant expectations to be valuable; it has to substantially deliver what it states “on the tin”.

Patrick therefore designs Workshop experiences that masterfully combine Neuro Linguistic Programming (NLP) with a deep Coaching mentality. Both are invitingly interlaced using Improvisational techniques. His diverse background and experience also allow him to facilitate inclusive and valuable learning moments. These are highly engaging, deeply empowering, and, thoroughly enjoyable.

His life’s journey has straddled different countries, continents & cultures, from Ireland and England, to New Zealand and Singapore. He’s worked his way through a variety of roles & levels in the corporate world, from Individual Contributor up to Managing Director. And, he has built considerable business experience whilst working across sectors such as government, technology, manufacturing, finance, consulting, aviation, telecommunications, and the Internet.

His formal education is well rounded: at Honours-level in IT, Masters-level in Marketing, and, an MBA in Finance. He is also a “Master Practitioner” of NLP, and an enthusiastic author with Articles appearing in the local media. In whatever form you experience his work, you’ll always feel his curiously cheerful sense of enjoyment; it just shines through.

Patrick is an active member of many international Professional bodies, such as the Chartered Management Institute, the Chartered Institute of Marketing, and the Institute of Directors. He is proud to be one of only a small handful of “Chartered Managers” in Asia.

With a warm Irish wit, a love of the “craic” and a big beaming smile, audiences in over twenty-five countries have found his disarmingly, unpretentious, and conversational approach to learning, to be a refreshing & rewarding experience.

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency