TAMING TOXIC PEOPLE IN THE WORKPLACE
We all have people who push our buttons. They drain our energy, take us off track and affect our emotional state. Nothing affects employee morale more than workplace negativity. Whether it is office politics, hostile relationships, or lack of trust, workplace negativity lowers the energy of your organization and impact productivity and staff engagement. Everyone suffers when the atmosphere at work is negative – the employees, leadership, and ultimately the organisation and its bottom line.
How to Tame Toxic People who are Making Your Life Stressful?
Let organizational Coach, Ms Angie Toh share with you positive effective ways to deal with difficult situations and people that cause negativity at work.
In this 1 day practical workshop, you will learn how to tame toxic people in the workplace.
Course Objective
- Insight into the behaviour of negative and difficult people
- Are people difficult or are they different
- Understand one’s emotional triggers
- Neuroscience 101: What happens to our brain when we are triggered
- Learn to communication more effectively with difficult people
- Master the 5 stress free strategies to make your life stress free when dealing with difficult people
Course Outline
- Understand the power of your thoughts
- What happens to the brain when someone experience intense emotions
- How to stay cool under pressure
- Using verbal and non-verbal communication techniques to de-escalate tense and difficult situations
- Understand your emotional triggers so you know how they can impact your relationships with others
- Recharge and refuel Your Life, Work, and Team with Positive Energy through breathing techniques to release stress by reframing problems into opportunities
- Master the craft of listening and speaking to diffuse negativity and manage difficult interactions
- How to say what needs to be said assertively
- Giving feedback to staff
- Setting boundaries and the art of saying NO
- Uncover the root cause and neutralize negativity and tame toxic behaviour
- How to motivate different type of people
Who Should Attend
This course is designed for anyone who has to deal with difficult people or challenging issues.
Testimonials
It was a great learning experience and it is not like the typical training as I can see more interaction with the trainer and the rest of the participants. ~ Shin Yee, Langdon & Seah
Angie as a trainer is friendly, fun and listen to what are the problems we face at work. A lot of interaction which pull everyone together like we have been together for years. ~ K.U.S Scaffolding Pte Ltd
Very effective training, both on working and personal levels. ~ Cheryl, Langdon & Seah
Angie is a unique blend of commercial as well as intangible value/benefits. Angie has a good depth of knowledge and understanding of human processes and is focused on holistic contribution balancing business and self development. Angie practices value based management style and comes up with unique ways of addressing business and human needs . I recommend Angie to anyone who is looking for a REAL coach, trainer or developer. ~ Makarand Tare, Chief Human Resource Officer, Asia Pacific
Trainer
Angie Toh
Peak Performance Coach
Angie Toh is a Peak performance Coach and a member of International Coach Federation (ICF) with over 20 years of experience who will share enlightening stories and case studies that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude through training and private coaching.
Angie’s last corporate role was with a global leadership and coaching organization as the Director of Coach Certification. She was heading the coaching division for the organization in Asia as well as leading a team of sales staff globally. She decided to leave the corporate world to focus on her passion for training and coaching full time in 2012. Angie’s passion is to help busy professionals and business owners to succeed at their own terms and achieve breakthrough in their personal and professional life. Her mission in life is to facilitate and help others to gain insight into their true potential, to expand their awareness of who they could become as a person and live a purposeful and successful life.
Angie has also appears on Channel News Asia sharing on the power of breath and overcoming negativity at work. Her extensive list of corporate clientele includes Mindchamps Holdings, Parkway Cancer Centre, Franklin Covey India, Citibank, Bellydance Discovery and Ministry of Education.
SPF
The course is very informative and was very well delivered by the lecturer.
SPF
SPF
The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.
SPF
ICA
From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.
ICA
IDA
Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.
IDA
Singapore Customs
The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.
Singapore Customs
Singapore Customs
Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.
Singapore Customs
MCYS
Good trainer, enjoyed his course.
MCYS
SPF
A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!
SPF
HAS
Trainer is good who love to share his knowledge and methods.
HAS
NUHS
Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.
NUHS
NUHS
Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.
NUHS
Anonymous
Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.
Anonymous
SEAP
I was greatly interested in this course. Thank you.
SEAP
AIA
This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.
AIA
MOM
This course is very engaging delivery.
MOM
ITE
Will recommend to colleagues to pick up this course.
ITE
SPF
Very enlightening and enjoyable session. Thank you for the knowledge.
SPF
NYP
Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.
NYP
PT Bukit Makmur Mandiri Utama
This course is good with the role play to practice.
PT Bukit Makmur Mandiri Utama
MCYS
This course has added value to my current work.
MCYS
Ngee Ann Polytechnic
The course is useful and has a number of useful conflict resolution skills that I will most certainly use.
Ngee Ann Polytechnic
Ministry of Education
Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.
Ministry of Education
Ministry of Manpower
Trainer is engaging, enthusiastic and knowledgeable.
Ministry of Manpower
Republic Polytechnic
This course is good and fun.
Republic Polytechnic
Jurong Town Council
This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.
Jurong Town Council
Flotech Controls Pte Ltd
Very good course – practical!
Flotech Controls Pte Ltd
Singapore Prisons
Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.
Singapore Prisons
Ideal Foods Pte Ltd
Very practical and interesting.
Ideal Foods Pte Ltd
People’s Association
Nancy is a wonderful instructor. She is very knowledgeable.
People’s Association
Institute of Education
Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.
Institute of Education
KK Hospital
Great course. Exceptional Facilitator.
KK Hospital
Singapore Prisons
Overall is good. I have learnt a lot. Thank you so much Nancy.
Singapore Prisons
Thye Hua Kuan Hospital
Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.
Thye Hua Kuan Hospital
Nanyang Technological University
I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.
Nanyang Technological University
WWW Cargo Pte Ltd
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!
WWW Cargo Pte Ltd
