As the customers increasingly demand increasing personalization of the products and services they receive; businesses require to adopt effective ways to develop and deliver differentiating user experience in products and services to stay relevant & profitable in a highly competitive market. The need of improved user experience and hence customer satisfaction is becoming more critical as companies worldwide embrace more and more digitalization in process, product and services.
Design Thinking Methodology, through its “Human Centric” approach & creative problem-solving tools, has proven to be an amazingly effective framework in ensuring desired user experience & delivering differentiating service excellence.
Design Thinking is increasingly becoming part of organization culture and highly sought-after skill in Fortune 500 companies. This 2 day “Highly Experiential” Design Thinking workshop will provide deep insight & exposure to participants using simulation tools, real life case studies and use cases.