Coaching In The Moment

– A must-have skill for busy leaders to get work done and develop people at the same time with less time

The 5 simple steps that you learn in this 1-day workshop will equip you to:

  • Engage your people to think and to speak their mind.
  • Empower your people to develop their own solutions and the ownership to implement them.
  • Enable your people because you coach them to fish for themselves and equip them with the skills for greater responsibilities.

Learn from Tan Swee Heng – The author of the “Coaching In The Moment — How busy leaders can make more impact with less time”.
Coaching is an essential skill, now and in the future. You cannot be a good leader if you do not coach. The Millennials and Gen Z in your team want to be coached. By 2020, they will make up at least 30% of our workforce and one of the top benefits that they look for is learning and growth opportunity. The older employees also require coaching to learn new skills and tasks. Your people are expecting you to use more coaching style.

With the 5 coaching steps, you will be able to coach anyone, anywhere and at anytime, in the moment, just when the need arises. It does not take much of your time, but the impact and benefits that your coaching brings to your people, your team and yourself will make this one day a worthy investment of your time and efforts.

Program Objectives

Learn 5 simple coaching steps and you can coach anyone, anywhere and at anytime, at work and even at home.

At the end of the 1-day program, participants will be able to:

  • Understand what is coaching
  • Learn why it is critical to coach and know the repercussions when you do not coach
  • Learn what is the coaching mindset
  • Learn how to listen, ask questions and pause
  • Learn how to give positive strokes
  • Learn how to give affirmations and build confidence in others
  • Know how to coach Millennials and Gen Z
  • Know how to coach older employees
Program Outline

Learn the right fundamental skills of coaching and become a more effective leader.

COACHING MADE SIMPLE

  • What is coaching
  • Why coach when you yourself have ‘no time’ or have ‘no patience to coach’
  • What if you do not coach

THE COACHING MINDSET

  • Your thinking controls your behaviours
  • The Skill / Will Matrix

LISTEN 100%

  • Why difficult to listen 100%
  • 6 ways to listen effectively
  • How not to listen
  • Practice listening skills

ASKING COACHING QUESTIONS

  • Why asking questions is so key to coaching
  • How to ask coaching questions
  • Practice asking questions

THE IMPORTANCE OF THE PAUSE

  • The importance of the pause
  • How to create an effective pause
  • How not to pause

CLAP TO AFFIRM

  • The power of affirmation
  • How to affirm your people and build their confidence

COACHING YOUNG AND OLDER EMPLOYEES

  • The multi-generations workforce
  • Keys to coaching the Millennials and Gen Z
  • Keys to coaching the older employees in your team

ACTION PLAN

    • What are your takeaways?
    • Determine the skills to practice
Training Methodology

This workshop will have a good mix of knowledge sharing, skills practice, case discussions, role plays and interactive activities. The active learning methodology will ensure participants can apply what they learn back at their workplaces.

Target Audience
  • Any manager, supervisor or team leader who wants to learn how to coach using practical steps that they can use immediately
  • Any leader who want to be more effective in engaging, empowering and enabling other people
Testimonials

An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
– Director, Regional Head of Human Resources

His willingness and desire to use real life examples brought out from the participants to illustrate and to reinforce his teaching aid. Inspiring. Excellent in generating interest and engaging participants.
– Manager, Internal Audit

I thoroughly enjoy the warming up, the interactions and role plays. Swee Heng has created a friendly and easy platform for us, thus enabling and drawing us to actively participate… Great work and keep it up!
– Sales manager, Singapore

His passion and competence in developing others is evident… His analysis and generous sharing of practical tips to support my self-development has been very insightful and useful to me.
– Department head, Singapore

I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart.
– Director, Risk management, Singapore

I have already seen many positives that my team leader has taken from the course and it has certainly strengthened her confidence in the role she is performing.
– Regional Head, Finance

Swee Heng is a dynamic presenter and facilitator with a natural ability to engage his audience, spur their thinking and sustain positive energy throughout his session. He used concrete, relevant examples his audience could relate and presented them in a succinct and interactive fashion. It was great to witness how comfortable the audience was in opening up and sharing their ideas.
– Consulting executive, Singapore

The variety of learning tools used made the workshop a truly stimulating experience. A lot of thinking was triggered ..
– Business executive, Hong Kong

Swee Heng is like a treasure box which contained a lot of useful tools and experience about management. When I need anything, he will share with me, I benefited from his coaching
– Manager, China

Swee Heng has inspired many of my directors and managers to sharpen their axe and become great. He is widely respected as a first-rate trainer, coach and role-model.
– CEO, Exhibition & conference services, Thailand and China

Trainer

As one participant put it, Mr. Tan Swee Heng is a dynamic presenter & facilitator with the ability to engage his audience, spur thinking and sustain positive energy throughout his session. He uses concrete, relevant examples and presents in a clear and fun manner.

Swee Heng specialises in leadership, mindset and culture improvement. He is a solution-focused Professional Certified Coach with the International Coaching Federation (ICF).  His book “Coaching In The Moment – How busy leaders can make more impact with less time” is available in major bookstores from August 2017.

As an experienced and well-grounded executive coach, mentor and facilitator in the region, Swee Heng brings results & change in 3 areas:
1) Coaching leaders and teams to acquire effective mindsets & become Integral Leaders
2) Engaging leaders and teams to be effective in managing performance and relationships
3) Nurturing leaders to develop a positive team and organisational culture of solutions and achievements

He works with both commercial and public organisations supporting CEOs, Managing Directors, Department Leaders and Talents to embark on critical journeys to develop greater strengths. Many leaders benefited from Swee Heng’s 38 years of practical organisational experiences at both the Regional Management Board and ground levels, bringing with him essential breadth, depth and wealth of experience and expertise to each discussion.

Swee Heng trains and coaches in Singapore, China, Hong Kong, Taiwan, Korea, India, Thailand, Myanmar, Vietnam, Philippines, Malaysia and Indonesia for clients that include the Monetary Authority of Singapore, Ernst & Young, Singtel, Changi Airport Group, Reed Exhibitions, Elsevier, Grohe-Lixil Group, DBS Bank, Jebsen & Jessen Group, Damen Shipyards, Biomin, Sto SEA, the Institute of Internal Auditors and Polytechnics, National Volunteer & Philanthropy Centre, Ministry of Finance, Ministry of Defence, Ministry of Eduction, National Arts Council and the Civil Aviation Authority of Singapore. He was also previously a business school faculty member at the SP Jain School of Global Management.

Swee Heng was, from Year 2000 to 2010, the regional Human Resource Director for Reed Business in Asia Pacific, a division of Reed Elsevier plc. He led Deloitte Singapore’s HR from 1997-2000. Swee Heng had also held key strategic and operational positions in the Ministry of Defence (Air Force). He has been practice leader in coaching, training and facilitation since 2010.

Swee Heng is a Certified Coach and Facilitator in global systems such as:

  1. Member of International Coaching Federation (Accredited Professional Coach)
  2. Certified Solution-focused Coach (awarded by the University of Toronto)
  3. Certified Marshall Goldsmith’s Stakeholders’ Centered Executive Coach
  4. Accredited with Life Style Inventory (LSI) / Leadership Impact (LI)
  5. Certified Action Reflection Learning Coach
  6. Certified Enneagram Coach
  7. Accredited with Social Style Communication System

He holds the following academic qualifications:

  1. MBA  In  International  Management  from  the  Royal  Melbourne  Institute  of Technology (RMIT)
  2. Degree in Management from Murdoch University
  3. Diploma of Psychology from the Singapore Human Resource Institute

SPF

The course is very informative and was very well delivered by the lecturer.

SPF

SPF

The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged.

SPF

ICA

From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn’t come from me. I realized my role of counseling people. Thank you for the valuable sharing.

ICA

IDA

Mr. Praga is very good and thus makes one thinks hard and deep. Thank you.

IDA

Singapore Customs

The role-play was helpful. MICA This was a very interactive and engaging workshop. I get to learn a lot.

Singapore Customs

Singapore Customs

Has gained several insights into the topic and has been beneficial with the several coaching model available to work with.

Singapore Customs

MCYS

Good trainer, enjoyed his course.

MCYS

SPF

A very good course with spiritual enlighten and very pleasing to my soul. Well done! Brilliant lecturer!

SPF

HAS

Trainer is good who love to share his knowledge and methods.

HAS

NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

NUHS

NUHS

Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

NUHS

Anonymous

Dr Gabriel, thank you so much. Will live by your parting advice: It is not knowledge but consciousness of body language! Thanks again. Great course! Gabriel is really an experienced person.

Anonymous

SEAP

I was greatly interested in this course. Thank you.

SEAP

AIA

This is an excellent program to improve the aesthetics and impact of PowerPoint without making it looks cheap or amateurish. I’m amazed at how my skills improved by almost 300%.

AIA

MOM

This course is very engaging delivery.

MOM

ITE

Will recommend to colleagues to pick up this course.

ITE

SPF

Very enlightening and enjoyable session. Thank you for the knowledge.

SPF

NYP

Previously attended michael’s course. Finds that he constantly updates materials and customizes to suit class needs. Addresses case studies brought up in class to make it appreciable throughout.

NYP

PT Bukit Makmur Mandiri Utama

This course is good with the role play to practice.

PT Bukit Makmur Mandiri Utama

Training Strategies

A good course.

Training Strategies

MCYS

This course has added value to my current work.

MCYS

Ngee Ann Polytechnic

The course is useful and has a number of useful conflict resolution skills that I will most certainly use.

Ngee Ann Polytechnic

Ministry of Education

Comprehensive with good and realistic practical tips, stimulating and thoughts provoking.

Ministry of Education

Ministry of Manpower

Trainer is engaging, enthusiastic and knowledgeable.

Ministry of Manpower

Republic Polytechnic

This course is good and fun.

Republic Polytechnic

Jurong Town Council

This course has been excellent and an eye-opener. It is most definitely very informative and appropriate. It is also a reality check for all of us.

Jurong Town Council

Flotech Controls Pte Ltd

Very good course – practical!

Flotech Controls Pte Ltd

Singapore Prisons

Enjoyed the entire course and the rainer is very good in applying examples relevant to the workplace.

Singapore Prisons

Ideal Foods Pte Ltd

Very practical and interesting.

Ideal Foods Pte Ltd

People’s Association

Nancy is a wonderful instructor. She is very knowledgeable.

People’s Association

Institute of Education

Nancy is already a motivator. Allows me to see things at different angles. Totally agree with her that a lot of situation is about managing oneself. Enjoy her course totally.

Institute of Education

KK Hospital

Great course. Exceptional Facilitator.

KK Hospital

Singapore Prisons

Overall is good. I have learnt a lot. Thank you so much Nancy.

Singapore Prisons

Thye Hua Kuan Hospital

Good sharing of experiences by the trainer. I have enjoyed this 1 day seminar.

Thye Hua Kuan Hospital

Nanyang Technological University

I will recommend this to my colleagues who have negative attitude towards their life, so that they can maybe change their mindset after that.

Nanyang Technological University

WWW Cargo Pte Ltd

Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with us ideas and ways to deal with different kinds of people. Great!

WWW Cargo Pte Ltd
VOCO Orchard / Holiday Inn, Orchard
10 Oct 2022
Live Virtual Learning
25 Nov 2022

Time

  9:00 am - 5:00 pm

Duration

1 Day

Cost

  S$ 500 (Nett)

VOCO Orchard / Holiday Inn, Orchard

Course Fees Including Tea Breaks and Buffet Lunch

Live Virtual Learning

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