• Recognise the role of active listening in effective leadership and team performance
• Listen attentively and empathetically in both individual and group interactions
• Identify and manage common listening barriers and personal biases
• Respond thoughtfully and constructively, even in difficult conversations
• Apply active listening techniques to improve collaboration and resolve conflicts
• Build habits that encourage open communication and psychological safety

Module 1: Listening as a Modern Leadership Skill

• How leadership expectations have shifted from directive to relational
• Why listening drives trust, engagement, and retention—especially across generations
• Common leadership listening blind spots
• Reflection: Current listening habits and impact

Module 2: Foundations of Active Listening

• What active listening really means in the workplace
• Core elements: attention, understanding, and response
• Verbal and non-verbal listening signals
• Listening with empathy while staying objective

Module 3: Practical Listening Techniques

• Paraphrasing and summarising to confirm understanding
• Asking open-ended questions that deepen dialogue
• Acknowledging emotions without judgement
• Practice: Applying techniques in everyday leadership conversations

Module 4: Listening in Challenging and Emotional Situations

• Managing internal biases, assumptions, and distractions
• Staying present during tension, disagreement, or resistance
• Listening to de-escalate conflict and reduce defensiveness
• Scenario practice: Difficult but common workplace conversations

Module 5: Applying Listening to Leadership and Team Culture

• Using listening to guide, influence, and give feedback effectively
• Encouraging open communication and psychological safety
• Leading by example: modelling listening behaviours
• Personal action planning for sustained improvement

This workshop is suitable for:

• Team Leaders and Supervisors
• Managers and Department Heads
• HR and People Managers
• Professionals in leadership or influencing roles

The workshop is highly interactive and application-focused, incorporating:

• Short, focused input sessions
• Individual reflection and self-assessment
• Group discussions and peer learning
• Role-plays and scenario-based practice
• Guided action planning

“This workshop transformed the way I listen and respond—my team feels heard and more engaged.”

“Practical techniques for active listening have helped me build trust and influence in every conversation.”

“I now approach difficult conversations with confidence, clarity, and empathy.”

“The guided practice and real-world scenarios made learning actionable and immediately applicable.”

“A highly engaging session—Diana’s insights helped me lead with connection, not just authority.”

Diana Rahman

Personal Development Coach – Diana Rahman

Diana Rahman is an ICF ACC-certified coach and ACTA/ACLP-certified corporate trainer with over 25 years of experience helping leaders and teams unlock their potential. She began her career in banking, gaining hands-on experience in client relations, service, and operations, which gave her deep insight into workplace communication, leadership challenges, and the resilience needed to succeed under pressure.

For more than two decades, Diana has trained and coached leaders across industries, specializing in interpersonal communication, emotional intelligence, conflict management, stress resilience, and leadership presence. Her workshops are highly practical, interactive, and grounded in real-world workplace challenges, helping leaders listen with intention, respond effectively, and build trust within their teams.

As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI, Diana brings firsthand experience leading teams, navigating complex stakeholder expectations, and fostering high-performing cultures.

She also spent 10 years as an Image Consultant with Jill Lowe International, strengthening executives’ presence, credibility, and professional influence. Diana is a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.

Renowned for her engaging, credible, and results-focused style, Diana empowers leaders to build meaningful connections, strengthen collaboration, and influence others effectively through active listening and empathetic communication.