CBS Privacy Policy

Effective date: 02 October 2026

1. About This Policy

Centre for Behavioural Science (“CBS”, “we”, “us” or “our”) provides corporate training and professional development courses in Singapore. We respect your privacy and are committed to protecting the personal data you share with us, in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over your data. By using our website (cbs.com.sg), registering for a course, or contacting us, you consent to the practices described here.

Contact for privacy matters:

Data Protection Officer / General enquiries: Jaslyn
📞 +65 6278 9785 | 📱 +65 9767 9686
✉️ jaslyn@cbs.com.sg
📍 111 North Bridge Road #23-04, Singapore 179098

2. The Personal Data We Collect

We collect personal data that is reasonable and relevant to providing our training services and responding to you. Depending on how you interact with us, this may include:

Identity and contact details — name, job title, company name, phone number, email address, and correspondence address.
Course and registration data — the course(s) you enrol in, attendance and completion records, and any information you provide in course application or registration forms.
Payment and billing data — invoice and payment details, and information needed to process payments.
Employment and professional data — for corporate bookings, details about your role and organisation provided to us by you or your employer.
Communication data — records of enquiries, requests, feedback and testimonials you send to us.
Website data — information collected automatically when you visit our site, such as IP address, browser type, device information and pages viewed (see Section 6 on Cookies).

We do not collect more personal data than is necessary for the purposes described in this policy.

3. Why We Collect and Use Your Data

We collect and use your personal data for the following purposes:

Providing our services — processing course registrations and bookings, running and administering courses, issuing course materials, certificates and attendance records.
Communication — responding to enquiries, requests and feedback; and keeping you informed about your bookings.
Billing and payment — invoicing, processing payments and managing accounts.
Corporate training — where we provide in-house or corporate programmes, and you book on behalf of a company or as a participant.
Marketing (with your consent) — where you have agreed, sending you information about upcoming courses, promotions and related services. You may withdraw this consent at any time (see Section 10).
Legal and compliance — meeting our legal and regulatory obligations, and handling complaints or disputes.
Improving our services — analysing aggregate usage to improve our courses, website and customer experience.

We will not use your personal data for purposes other than those described above without your consent, or unless permitted by law.

We do not sell your personal data. We may disclose it to:

Service providers — trusted third parties that help us operate, such as payment processors, IT and hosting providers, and course platform providers. These parties are bound to protect your data and only process it on our instructions.
Your organisation — where you participate in a corporate booking, we may share relevant course and attendance information with the organisation that engaged us.
Professional advisers — auditors and legal advisers, where reasonably necessary.
Government or regulatory bodies — where required by law or to comply with a legal obligation.

5. Data Retention

We keep your personal data only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we will delete or anonymise it.

6. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, improve site performance, and understand how visitors use our site. We may also use analytics tools to help us improve our products and services.

You can set your browser to refuse cookies or to alert you when cookies are used. Please note that refusing cookies may affect some features of our website.

7. Data Protection and Security

We take reasonable and appropriate steps to protect the personal data we hold from unauthorised access, collection, use, disclosure, copying, modification or disposal. These measures include administrative, technical and physical safeguards appropriate to the sensitivity of the data.

8. Data Breach Management

We take data breaches seriously. If we believe a breach has occurred that is likely to result in significant harm, or if a breach affects your personal data, we will assess the incident and, where required, notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with the PDPA.

9. Access and Correction

You have the right to:

Request access to the personal data we hold about you, and to information about how we have used it.
Request correction of any personal data that is inaccurate or incomplete.

To make a request, contact us using the details in Section 1. We will respond within the timeframe required by law. We may charge a reasonable fee for a request for access, where permitted.

10. Withdrawal of Consent

You may withdraw your consent to the collection, use and disclosure of your personal data at any time, subject to legal or contractual restrictions. For example, you can unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

Please note that withdrawing consent may affect our ability to provide certain services to you. We will continue to use your data where the law permits us to do so without consent.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will be posted on this page with an updated effective date. For material changes, we will take reasonable steps to notify you.