By the end of this workshop, participants will be able to:

1. Explain why strong email writing skills are essential for effective workplace communication
2. Structure emails clearly so messages are easy to understand and act on
3. Apply appropriate tone and etiquette in everyday email situations
4. Identify and avoid common email writing pitfalls that cause misunderstandings
5. Use AI tools to refine grammar, tone, and flow without losing control of the message
6. Give clear instructions to AI tools to produce relevant and professional email outputs

Module 1: Why Effective Email Writing Matters

• The role of email in day-to-day workplace communication
• How unclear emails create delays, confusion, and extra work
• The impact of clear writing on response time and collaboration

Module 2: Writing with Clarity and Structure

• Organising ideas so emails are easy to read and follow
• Writing subject lines that set clear expectations
• Using concise language without sounding abrupt

Module 3: Everyday Email Etiquette

• Key dos and don’ts of professional email communication
• Balancing professionalism with a warm, respectful tone
• Managing common situations such as reminders, follow-ups, and polite refusals

Module 4: Using AI to Enhance Email Writing

• How AI tools can support email drafting and editing
• Demonstration: Improving tone, clarity, and flow using AI
• Hands-on practice refining participants’ own email drafts
• Understanding the limits of AI and when human judgment is essential

Module 5: Getting Better Results from AI Tools

• Why the quality of AI output depends on the instructions given
• Guiding AI to match purpose, audience, and tone

This workshop uses short inputs, real-world examples, and guided practice. Participants apply techniques immediately through hands-on writing exercises and AI-supported refinement.

This workshop is suitable for professionals who:

• Want to write clearer and more effective workplace emails
• Are early in their careers and want to build confidence in written communication
• Experience frequent misunderstandings or slow responses via email
• Need to handle sensitive or everyday email situations more professionally
• Want to use AI tools to support and improve their writing productivity

“This workshop completely changed how I write emails—I can now structure messages that are clear, professional, and actionable.”

“The AI tools segment was a game-changer. I can draft and refine emails faster without losing control or tone.”

“Practical techniques and real-world examples made learning immediately applicable to my daily work.”

“Diana’s guidance on tone, etiquette, and clarity has boosted my confidence in all workplace communications.”

“A highly engaging session—now my emails save time, reduce misunderstandings, and have a more professional impact.”

Diana Rahman

Personal Development Coach – Diana Rahman

Diana Rahman is an ICF ACC-certified coach and ACTA/ACLP-certified corporate trainer with over 25 years of experience helping professionals communicate with clarity, confidence, and impact. She began her career in banking, gaining hands-on experience in client relations, service, and operations, which gave her deep insight into workplace communication challenges and the importance of precision, tone, and professional judgment.

For more than two decades, Diana has trained leaders and professionals across industries in interpersonal communication, emotional intelligence, and effective workplace writing. Her workshops are practical, interactive, and grounded in real-world scenarios, helping participants craft messages that are clear, concise, and actionable.

Diana also brings expertise in leveraging AI as a productivity and communication tool. She demonstrates how technology can enhance writing clarity, tone, and flow, while maintaining human judgment and intent—empowering professionals to write smarter, faster, and more effectively.

As co-founder of two companies, including a digital marketing and tech solutions agency, she has led teams, managed client communications, and applied AI in practical, results-driven ways. She also spent 10 years with Jill Lowe International as an Image Consultant, helping professionals refine their presence, communication style, and professional impact.

Diana is a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022. Known for her engaging, relatable, and results-focused approach, she equips participants with skills that immediately improve workplace communication, enhance productivity, and build professional credibility.