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Friday, 21 August 2015
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| Note: |
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Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.
Terms and Conditions apply.
For more information, please check out IRAS website here |
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This Issue
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| Course Information |
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| Date: |
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21 Aug 2015 (Fri) |
| Time: |
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9am to 5pm |
| Venue: |
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Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road |
| Fee : |
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S$450 (NETT) |
S$180(After PIC Cash) |
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| Inclusive of teabreaks and lunch |
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To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.com.sg
Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form
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Winning and Retaining Clients
- Discover the best practices of winning & retaining profitable customers |
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| Introduction: |
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This one day structured seminar will enable you to improve your confidence and mindset eventually giving you the right professional approach. Understand the needs and attitudes of clients during tough times. And learn to use right pricing strategies and relationship selling tactics to retain and win-back your profitable customers.
Wondering how to meet your targets? Need practical guidelines to win clients, increase market share and retain clients in difficult times? This workshop is guaranteed to bring results!
This is specially designed for those who need practical skills for winning and retaining clients in a downturn economy. Learn to survive and thrive in challenging times. Your time investment will produce long term results |
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Course Outline: |
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- Techniques for Winning and Retaining Clients
- Profiling and Researching your Clients
- Creative seven ways to Prospect for new clients
- Pre-qualifying clients before you meet them
- Set your base position before negotiating
- What turns Clients On and Off?
- Engaging and Convincing your Clients
- Right Pricing and Right Timing Strategies
- Handling Questions and Objections Confidently
- Closing Decisively
- Managing Difficult and Hard-to-Please Clients
- Recovering Lost Customers
- Generating New Business in Downturn Markets
- 10Cs to win and retain clients
- Winning and Retaining Clients Checklists
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Training Methodology: |
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| Practical tips, techniques and pointers, "hands on" workshop, visually-stimulating sessions, group discussions, worksheets, application practice sessions, guided techniques and reinforcing checklists on wining sales and retaining clients. |
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Who should attend: |
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| All levels of managers, section heads, sales business development, key account, client servicing personnel and sales engineers from all departments |
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Testimonials: |
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"Outstanding" is how we would describe Sandra`s training sessions. Our dealers, clients and staff are delighted. We were impressed with her professional approach."
Emerson Process Systems, USA
"Critical learnings for today were brainstorming in different scenarios and ways to target prospects & to make them loyal."
Ufone, Pakistan
"I got to know that some businesses are not worth going after and also key account management."
Habib Bank Limited, Pakistan
"Sandra is truly an eminent trainer with extensive experience and professional qualifications. We have used Sandra's training services to run multiple courses."
National University of Singapore, Staff |
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| CBS Master Trainer: |
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Sandra Sandu, FCMC, MEd is a Certified Management Consultant and Corporate Trainer with extensive 29 years corporate training experience in Selling like a Pro! Superior Service, Negotiate like a Pro!, Winning Customers! Relationship Management, Call Centre Success! Network like a Pro! Overcoming Objections, Telemarketing Skills, Customer Retention, Up your Motivation, Customer Delight, Positive Attitude, Time Management, Stress Management, Creative Thinking, Mind Mapping and Innovation. She has been the force behind the training of key personnel of multinationals from across the Asia Pacific region.
Sandra has designed, developed and delivered Sales and Service improvement workshops for leading corporations across the Asia Pacific having trained more than 50,000 sales, service and executive personnel from more than 350 organizations.
Sandra has a Masters degree in Education, MEd, (Training and Development) Sheffield University, UK & has also studied Strategic HR Management at INSEAD School of Business, France. She is a Certified Management Consultant from the USA as well as a Fellow of the Institute of Management Consultants, USA.
She is also a Certified Trainer of The American Management Association, USA, as well as The Brian Tracy Sales Training Programs USA, The Tony Buzan Creative Thinking and Mindmapping Centre Dorset, UK.
Sandra is a well-known speaker at international conferences and has been listed in International Who's Who Directory since 1997. Sandra has also authored an acclaimed guidebook "Getting Ahead in Your Career" |
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