July, 13th - 14th, 2015 Having trouble viewing this email? click here         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Learning Objectives Course Outline Instructional Methodology Who should participate? Testimonials About the Trainer Course Information   Date:   13 & 14 Jul 2015 (Mon & Tue) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$850 (Nett) S$340 (After PIC Cash)   Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form For more information; please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you         Stop Pushing me Around! Positive Assertiveness in the Workplace   Many fallaciously equate being assertive to being aggressive. Assertiveness lies between passivity and aggression. Being assertive is standing up for your own personal rights and expressing your beliefs without violating others' rights. Assertive people influence others in positive ways, are non-judgmental and adopt a proactive rather than a reactive approach. In this workshop, you will learn the various building blocks from enhancing your self esteem, listening skills to learning to say "No". From either a passive or aggressive person, you can progress to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others.   Learning Objectives   At the end of this 2-day interactive workshop, you will be able to: •  clarify your rights as a representative of your organization •  communicate assertively •  identify and overcome barriers to assertiveness         Course Outline   Introduction What is assertiveness? Benefits of assertiveness Areas that require assertiveness Understanding basic human behaviour McGregor's Theory X and Y Theory Z and Theory K Maslow’s Hierarchy of Needs Our Personal Rights Our rights in dealing with others Definition of individual’s basic rights Three types of behaviours Characteristics of passive, aggressive and assertive persons Communication styles of passive, aggressive and assertive persons Six building blocks to become more assertive 1.  Building good self esteem 2.  Be a better listener 3.  Learn how to say "NO" 4.  Ask assertively 5.  Give and take constructive feedback 6.  Give and take criticism   Instructional Methodology   Lecturettes, videos, role plays, self-evaluation exercises, case studies, discussion and presentation.   Who should participate?   This 2-day self-reflective program is designed for either passive or aggressive executives who want to be more assertive so that they can discharge their work functions more assertively.   Testimonials   This course has added value to my current work - National University Hospital Good participation between the trainer and participants - Republic Polytechnic Will recommend to colleagues to pick up this course. - Ministry of Manpower   About the Trainer     Michael Lum, B.Acc, M.Com Michael Lum, an accountant by training, holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills as a trainer, he pursued a Graduate Diploma (Training and Development) from Civil Service College, Singapore. His previous careers include finance manager, marketing manager and general manager with American and British MNCs in Sydney, Australia and Singapore. Michael is a certified trainer with American Board of NLP (Neuro-linguistics Programming), Time Line Therapy® Association and American Board of Hypnotherapy. He is an American Management Association International trainer, a Louis Allen Program Leader and a Laughter Yoga instructor. Michael is a certified hypnotherapist with National Guild of Hypnotists and an Advanced Toastmaster (Gold) with Toastmasters International. Michael modeled his training after being trained by world-class legends including Dr Tad James (NLP, Time Line Therapy), Dr John Gray (Men are from Mars; Women are from Venus), Dr Madan Katari (Laughter Yoga), Dr Calvin Banyan (Hypnosis), Tony Buzan (Mind Mapping), Anthony Robbins (NAC), Jillian LaVelle (IACT), Dr Servaas van Beekum (Transactional Analysis) and Michael Gelb (How to think like Leonardo da Vinci). A wordsmith in his spare time, Michael is the bestselling author of "I Once Wore Diapers", "No Failure; Only Success Delayed", "Who Broke My Rice Bowl?" and "From Beggars to Millionaires". The first book is translated into 2 languages. In recognition of his selfless social contribution for his free workshops amongst mid-life retrenched workers and singles, he was awarded ABC True Hero 2003, a social enterprise award pioneered by ABC Stout. Michael is interviewed regularly by the press, radio and TV for his work. Using NLP, accelerated learning and andragogy, he facilitates management programs for both the Government and MNCs. With an eclectic philosophy, He has personally designed 30 over training programs and trained thousands of executives in the region in the last 13 years. In addition, Michael has personally coached top CEOs and businesspersons.

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