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1 Day Managing Conflict
- A Practical & Positive Approach to Conflict Resolution in Economic Down Time
As today's organisations are facing an ever increasing economic competition and heightened customer expectations, more demands are made for employees to work as a team and that they develop new mindsets to think and act in a positive and proactive manner to ensure internal and external customer satisfaction. As people work together, conflict in the workplace is inevitable from time to time, and it can have a detrimental effect on personal and team performance unless it is managed well. Learning to manage conflict is then an essential tool that every staff should learn to use effectively. Used constructively, it can assist in resolving conflicts and open up effective discussions and cooperative actions. Therefore, if you are dealing with people, you are dealing with conflict. Conflict, when handled properly, can result in richer, more effective, creative solutions and interactions, thus promising greater individual productivity, team dynamics and organisational success.
This course is designed to give you a practical and positive approach to recognizing, managing, resolving and where appropriate, pre-empting and preventing conflict. It offers strategies and tactics that can be used to manage conflict effectively. It will help you to recognise the causes of conflict at work and the effects it can have on performance. You will be shown different ways of handling conflict as well as tips on how to resolve specific conflict situations. You will also explore your own role in creating a positive work environment to minimise conflict within your team
Course Outline
- Identifying possible causes of internal conflict
- Causes of and understanding interpersonal friction at work
- The effects of conflict on performance and the individual at work
- 5-step Model to managing conflict
- Ways to create harmony at work and stimulate a positive atmosphere
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What You Learn
- Recognise a range of conflict situations
- Understand the ways in which conflict may develop and can be resolved
- Adapt behaviours to minimise conflict
- Evaluate the effects of conflict on performance and the individual
- Observe and react to a variety of situations to minimise and resolve conflict
- Apply conflict management strategies effectively
- Know how to create a harmonious workplace
How this course can help your organisation
- Resolve conflict before it affects business and team performance
- Improve morale by reducing confrontation
- Prevent resignations and reduce absenteeism by resolving grievances quickly and effectively
- Improve recruitment and retention by creating a more harmonious work environment
Who Should Attend
Suitable for supervisors, team leaders, managers, directors and practically anyone who works directly with people
About the Trainer
Rasimah Jar, the Managing Director and Co-Founder of ProWISE Consultancy Pte Ltd (S'pore), has more than 18 years of work experience in the field of Leadership and Management, Psychology, Child and Family Development and Education. She has brought her varied expertise and leadership and managerial experiences to professionals and organisations in countries like Australia, Spain, Philippines, Thailand, Malaysia and recently Indonesia. She regularly conducts talks and workshops on professional development such as Management and Leadership skills, Personal Effectiveness and Relationship Enhancement at Work through D.I.S.C. Personality Style and Behavioural Coaching. She also conducts marriage enrichment workshops, coaching, counselling and mediation works for individuals, couples and families on a regular basis. Rasimah has shared her varied expertise with the public through her various publication works and has on various occasions been interviewed by the local Mediacorp's TV and radio channels.
Besides being a busy entrepreneur, wife and mother to four young children, Rasimah is also an Associate Lecturer for several private educational institutions in Singapore. She also develops Singapore Workforce Development Agency (WDA) WSQ standard training curricula for training companies. She had also sat on several Singapore national committees which looked into national concerns like work-life balance, health, anti-drug abuse, voluntarism and youth action.
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