Understand the Psychology Behind when Dealing with Difficult People

All negative behavior is a result of unresolved pain.

Deal With Difficult People By Understanding Psychology !  

Don’t Try Changing Them, Try Understanding Them!

The behavior of others—and even our own behavior—is, at times, strange and hard to understand. Have you ever wondered why people choose to be a difficult person to work or to live with? Did they got up from their bed in the morning and set the intention to be difficult and create chaos and challenges to people around them?

In this 1 day workshop, we will learn to look through the lens of the difficult people and understand the psychology of their difficult behaviour.  You will learn the 9 types of difficult people with the use of enneagram.  The Enneagram is a personality theory that characterizes nine distinct strategies by which the human psyche develops a worldview and relates to the self and others. Instead of viewing the world through our own narrow lens and expecting others to see and do things as we see fit, we will understand why people behave the way they did and how best we can deal with them without feeling overwhelm, angry or stress.

  • Reduced workplace stress and anger
  • Empower yourself with strategies that make the interaction less stressful.
  • Enhanced employee communication, teamwork, and cooperation
  • Increased productivity
  • Better employee satisfaction and retention
Course Outline

What is Enneagram

  • Understand the 9-personality style
  • Know your core personality style
  • Understand the level of development for each type

The 9  types of difficult people

  • Explore and understand the 9 types of difficult people based on the level of development theory

Neuroscience & Identifying behavior patterns,

  • Harness proven tools to effectively communicate and interact and apply those techniques to achieve successful outcomes to handle difficult people

From Conflict to Cooperation

  • Master strategies to have better relationship and communication with difficult people
Who Should Attend
  • Managers, supervisors and executives who want to understand the behaviour of their difficult colleagues and techniques to deal with them more effectively.
  • Professionals working with difficult or hostile colleagues
  • Team leaders or managers who want to maximise performance and harmony among colleagues
  • Anyone who want to maintain a positive & harmony working environment.

Experiential learning using psychology concepts, enneagram, and neuroscience.  There will be activities, group discussion and practical exercises.


Angie Toh
Peak Performance Coach

Angie Toh is a Peak performance Coach and a member of International Coach Federation (ICF) with over 20 years of experience who will share enlightening stories and case studies that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude through training and private coaching.

Angie’s last corporate role was with a global leadership and coaching organization as the Director of Coach Certification. She was heading the coaching division for the organization in Asia as well as leading a team of sales staff globally. She decided to leave the corporate world to focus on her passion for training and coaching full time in 2012. Angie’s passion is to help busy professionals and business owners to succeed at their own terms and achieve breakthrough in their personal and professional life. Her mission in life is to facilitate and help others to gain insight into their true potential, to expand their awareness of who they could become as a person and live a purposeful and successful life.

Angie has also appears on Channel News Asia sharing on the power of breath and overcoming negativity at workplace. Her extensive list of corporate clientele includes Mindchamps Holdings, Parkway Cancer Centre, Franklin Covey India, Citibank, Bellydance Discovery and Ministry of Education.

Holiday Inn Atrium/ Holiday Inn Orchard/ Furama City Centre
07 Oct 2024


  9:00 am - 5:00 pm


1 Day


  S$500 (Nett)

Holiday Inn Atrium/ Holiday Inn Orchard/ Furama City Centre

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