Course Information

Date12 - 13 Mar 2018, Mon - Tue
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 850 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


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Mar 2018

Stop Pushing me Around! – Positive Assertiveness in the Workplace


Many fallaciously equate being assertive to being aggressive. Assertiveness lies between passivity and aggression. Being assertive is standing up for your own personal rights and expressing your beliefs without violating others’ rights. Assertive people influence others in positive ways, are non-judgmental and adopt a proactive rather than a reactive approach. In this workshop, you will learn the various building blocks from enhancing your self esteem, listening skills to learning to say “No”. From either a passive or aggressive person, you can progress to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others.



At the end of this 2-day interactive workshop, you will be able to:

  • clarify your rights as a representative of your organization
  • communicate assertively
  • identify and overcome barriers to assertiveness



What is assertiveness?
Benefits of assertiveness
Areas that require assertiveness

Understanding basic human behaviour
McGregor’s Theory X and Y
Theory Z and Theory K
Maslow’s Hierarchy of Needs

Our Personal Rights
Our rights in dealing with others
Definition of individual’s basic rights

Three types of behaviours
Characteristics of passive, aggressive and assertive persons
Communication styles of passive, aggressive and assertive persons

Six building blocks to become more assertive

  1. Building good self esteem
  2. Be a better listener
  3. Learn how to say “NO”
  4. Ask assertively
  5. Give and take constructive feedback
  6. Give and take criticism



Lecturettes, videos, role plays, self-evaluation exercises, case studies, discussion and presentation.



This 2-day self-reflective program is designed for either passive or aggressive executives who want to be more assertive so that they can discharge their work functions more assertively.



“This course has added value to my current work.”
– National University Hospital

“Good participation between the trainer and participants.”
– Republic Polytechnic

“Will recommend to colleagues to pick up this course.”
– Ministry of Manpower



Michael Lum,
B.Acc, M.Com

Michael Lum, an accountant by training, holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills as a trainer, he pursued a Graduate Diploma (Training and Development) from Civil Service College, Singapore.

His previous careers include finance manager, marketing manager and general manager with American and British MNCs in Sydney, Australia and Singapore.

Michael is a certified trainer with American Board of NLP (Neuro-linguistics Programming), Time Line Therapy® Association and American Board of Hypnotherapy. He is an American Management Association International trainer, a Louis Allen Program Leader and a Laughter Yoga instructor. Michael is a certified hypnotherapist with National Guild of Hypnotists and an Advanced Toastmaster (Gold) with Toastmasters International.

Michael modeled his training after being trained by world-class legends including Dr Tad James (NLP, Time Line Therapy), Dr John Gray (Men are from Mars; Women are from Venus), Dr Madan Katari (Laughter Yoga), Dr Calvin Banyan (Hypnosis), Tony Buzan (Mind Mapping), Anthony Robbins (NAC), Jillian LaVelle (IACT), Dr Servaas van Beekum (Transactional Analysis) and Michael Gelb (How to think like Leonardo da Vinci).

A wordsmith in his spare time, Michael is the bestselling author of “I Once Wore Diapers”, “No Failure; Only Success Delayed”, “Who Broke My Rice Bowl?” and “From Beggars to Millionaires”. The first book is translated into 2 languages.

In recognition of his selfless social contribution for his free workshops amongst mid-life retrenched workers and singles, he was awarded ABC True Hero 2003, a social enterprise award pioneered by ABC Stout. Michael is interviewed regularly by the press, radio and TV for his work.

Using NLP, accelerated learning and andragogy, he facilitates management programs for both the Government and MNCs. With an eclectic philosophy, He has personally designed 30 over training programs and trained thousands of executives in the region in the last 13 years. In addition, Michael has personally coached top CEOs and businesspersons.

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Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

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