Course Information

Date15 Nov 2018, Thu
Time9:00 AM - 5:00 PM
VenueMarina Mandarin Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at AquaMarine (Halal Certified)
FeeS$ 500 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


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Nov 2018

Is There a Problem? – Solving ill-defined problem with Effective Thinking

“We cannot solve the problem with the same thinking when we created them.”

Albert Einstein


Businesses today are facing a very different kind of problems. These are ill-defined problems that may not even look like a problem until at a much later stage when it become difficult to resolve it objectively. Today’s employers and employees alike must come up with new strategies to identify the nature of the problem and solve them rapidly. This requires effective thinking.

Effective thinking embraces the principles of four inter-connected thinking process. They are situational thinking, critical thinking, creative thinking and systems thinking. By effectively and appropriately blending this process, it becomes possible to reframe and ill-defined problem so that a workable solution can be found.

The bottomline of this result-oriented workshop is to enable you to adapt and apply various thinking strategies and achieve a systematic approach to solving ill-problems effectively and make excellent decisions both as an individual and as part of a larger team. Enhancing your effective thinking strategy will act as an indispensable guide to help you achieve this bottomline by providing a step-by-step process.



The bottom-line of this workshop is to:

  • Recognize ill-defined problems – a working model using situational thinking
  • Neutralize intellectual arrogance and enhance intellectual humility and intellectual discipline in the thinking process
  • Overcome barriers to problem solving and decision making
  • Classification of problems either as chronic or acute
  • Use the five tenets of effective thinking to solve ill-define problem
  • Use systems thinking to identify the ‘loops’ and ‘gaps’ in the problem
  • Solve problems in a group by using strategic and metaphorical thinking
  • Avoid and prevent ‘groupthink’ attitude in decision making
  • Analyze how effective thinking can be used in meeting business challenges



Introduction to Effective Thinking in identifying ill-defined problems

  • What is a problem?
  • How to classify a problem?
  • Distinguishing between chronic and acute problems
  • Distinguishing between clear cut and amorphous problems

Blocks and Barriers to problem solving and decision making

  • Identifying the blocks and barriers to effective problem solving
  • Dealing with an individual’s block to problem solving
  • Dealing with ‘herd mentality’ that stifles team’s ability to solve problems
  • Action plan to effectively identify blocks and barriers and overcome them

Factors that determine Effective Thinking

  • Identify the factors that determine effective thinking
  • Determine and apply the four aspects of effective thinking – situational thinking, critical thinking, creative thinking and systems thinking

Dealing with clear-cut problems and amorphous or ill-defined problems

  • Identifying problem as either being clear-cut or amorphous (ill-defined)
  • Bridging the performance gap between the current state of the problem and the desired state.

Techniques and models for problem solving

  • Root cause analysis
  • Morphological analysis
  • SWOT analysis
  • Pareto Principle

Idea and solution generation

  • Using brainstorming variants for idea and solution generation
  • Using brain writing and brain lining system to generate ideas and solution

Decision making – short term, mid- term and long term

  • Decision making model for short and mid- term purposes
  • Decision making for long term effect
  • Evaluating alternatives and risks
  • Preventing ‘groupthink’ mentality

Endgames – bringing everything together: developing a working strategy to become a good problem solver and decision maker

  • Developing an action plan to become a good problem solver and decision maker
  • Learning to conduct a self- analysis of progression made



By the end of this high-impact workshop, the participants will be able to realize their returns on investment in becoming effective problem solvers and decision makers. The primary objective of this workshop is to ensure that the participants are clear of their roles and responsibilities within their organization when it comes to problem solving and decision making and to execute these skills with diligence and consistency. The methodology includes short lectures of not more than 10 minutes on each area followed by case study analysis or group discussion.



Anyone who wants to understand how to identify problems, generate solutions and implement them successfully.



Daniel Theyagu has been a corporate trainer and performance evaluator since 1989 and has conducted training for more than 500 organizations with his participants coming from more than 100 countries.

In his line of work, Daniel has specifically designed and delivery training programs for large MNCs, statutory boards, civil service and various non-profit organizations. His clients include – SPF, HDB, LTA, MOM, MHA, MINDEF, AVA, CPF, SAF, RSAF, RSN, DSTA, DSO, Singapore Supreme Court, The Law Society, SGH, Mount Elizabeth Hospital, Gleneagle Hospital and many more. At an international level, Daniel has trained people from more than 30 countries including – Mauritius, Malaysia, Indonesia, Maldives, Uzbekistan, Vietnam, Kazakhstan, Russia, Estonia, Sweden, Finland, Holland, Norway, UK, USA, France, Germany, India, Pakistan, Nigeria, Kenya, Gabon, South Africa, Australia, New Zealand, Bangladesh, China, Vietnam, Cambodia, Myanmar, Laos, Mongolia and Thailand.

Daniel designed and delivered customize training program in areas of leadership, conflict resolution, negotiation skills, emotional intelligence, creative thinking, critical thinking, systems thinking, speed reading and memory enhancement. As a keynote speaker in conferences and seminars, Daniel is well known for his light-hearted and humorous approach to training by using metaphors and parables and engaging his participants actively throughout his training program.

Daniel Theyagu is the author of five books which includes ‘Making Memory Work for You’, Guide to Success in Studies without Tears or Fears’, ‘Developing True Leadership Potential’ etc and has written more than 300 articles that have been published in Straits Times and other magazines and journals. Daniel also regularly conduct radio talk shows with 938 Live [Singapore] and his workshops are featured regularly in the newspapers that attracts wide variety of participants.

As a keynote speaker in conferences and seminars, Daniel is well known for his light-hearted and humorous approach to training by using metaphors and parables and engaging his participants actively throughout his training program. He is also the adjunct lecturer with Singapore Institute of Technology and Nanyang Technological University. He is also the course chair for Ethics and Corporate Social Responsibility for SIM University.

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