Gain essential skills to help you excel as an Office Manager

By the end of the course, you will be able to:

• Understand the main causes of stress
• Build self-confidence and strengthen your ability to respond to difficult situations
• Relax and refresh the mind and body
• Identify how stress can be a powerful messenger
• Grasp the use of emotional intelligence at work
• Transform fear, negativity and reactivity for positive outcome
• Identify the signs, symptoms, causes and triggers to stress
• Become a more proactive, responsible and self-aware person
• Master effective time management

1. The types and causes of stress
   – Eustress, distress and its causes
2. Build self-confidence to respond to difficult situations proactively
   – Working with assertiveness
3. Techniques to relax and refresh the mind and body
   – Calming visualization, progressive relaxation, proper breathing
4. Recognize how stress could be a powerful messenger
   – Using stress to our advantage
5. Practise emotional intelligence at work for positive results
   – Getting along with one another, teamwork co-operation
6. Transform fear, negativity and reactivity into positive energy
   – Dare to go through the process to witness miracles
7. Identify the signs, symptoms, triggers of negative stress
   – Self-analysis to find out your stress level
8. Become a more proactive, responsible and self-aware person
   – Possess the presence of mind to achieve professionalism
9. Master effective time management
   – Principles of time management, the Law of Forced Efficiency, techniques, skills, tools, templates, checklists

Office managers, supervisors, executives, secretaries, administrators, and any other staff who wish to be that perfect office manager. This course is perfect for newer office managers and seasoned pros alike – it’s a great refresher course to help brush up on rusty skills, explore newer management techniques and take a look at real-world best practices used by today’s top office management professionals.

“The way the instructor conduct the class is very interesting and it really related to my real life working experience.”
– Administrative Manager, Land Transport Authority

“Catherine can capture the hearts of all participants & keep us alert. Nobody will fall asleep as she is a real good speaker.”
– Secretary, ASIS International

“Catherine encourages the participants to share their experiences. She’s very knowledgeable and able to tell us good examples.”
– Management Support Officer, Nanyang Polytechnic

“It has not only given me a broader set of skills to draw from, but also a larger experience base because of the thoughts and past experiences my classmates shared during the classes.”
– Secretary, Toshiba Singapore

“This was a strong course and provided much needed information. It helped me to know how to release stress and how to monitor operations and much more—helped me to become a better manager of operations and of people. Very good course!
– Office Administrator, Keppel

Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.