Course Information

Date17 Jun 2016, Fri
Time9:00 AM - 5:00 PM
VenueConcorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
FeeS$ 500 (Nett)
S$ 200 (After PIC Cash)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here


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Jun 2016

Managing Challenging and Difficult Employees

- Turning 'Negatives' Into 'Positives'


How to deal with challenging behaviour at work?

Managing people effectively requires an understanding of an individual’s external and internal drivers as well as broad communication skills. Clarity on employees’ drivers leads to effective incentivizing and creates long-term traction. At the same time, developing communication strategies for dealing with challenging employees allows managers to monitor and measure engagement and productivity, and ensure individuals on the the team are productive and positioned to meet their targets.

When dealing with challenging employees, managers require a more robust toolkit to help them align employees with their teammates, contribute effectively to the organization, and understand how their performance and attitude impacts their own careers as well as the effectiveness of those around them.

In this workshop, you will learn effective techniques and acquire tools to deal with employees whose behaviour and/or attitude negatively impact team performance.


  1. The extent of the leaders and employees responsibilities in ensuring performance standards are met.
  2. Identify types of difficult employees
  3. Why employees become ‘difficult’.
    • Understand human motives
    • 3 areas that contribute to performance gaps
  4. What the leader can do
  5. Understand the 5 Stage Coaching process
  6. Understand the 5 elements of motivation and how these are incorporated into the 5 Stage Coaching process for dealing with difficult employee
  7. Learn and apply communications skills in the coaching process that engages the employee in empowerment and taking responsibility

As a result of applying what you have learnt, you will gain the added benefit of:

  • improving you confidence to lead and manage your staff
  • improving the working relationships within your team
  • being seen as a capable and effective leader
  • being the leader who gave the opportunity for a difficult employee to avoid becoming a failure but instead to have a successful career.



This workshop is designed for anyone who wants to manage people effectively and build high performing teams.



“Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.”
– Manager NUHS

“Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.”
– Assistant Director, NUHS

“Rodney is an Excellent Speaker! I will recommend my colleagues to go for the course too!”
– Manager, Sea Consortium

“Rodney has wealth of experience dealing with people in the workplace. He has showed many interesting anecdotes from which we can learn from.”
– Senior Executive, Natsteel



Rodney Woulfe is a Performance Coach and Counsellor who brings over ten years of experience in the designing and facilitation of programs in Personal development.

Rodney conducts workshops on Leadership Development, Counseling and Coaching skills in the areas of Performance Enhancement, Preventing Job Burn Out, Dealing with Traumatic events. For all levels of staff Rodney conducts workshops on Developing Emotional Intelligence, Self Motivation, Stress Management and Life Balance.

Besides conducting workshops, Rodney provides personal one – to – one counseling for employees on performance enhancement, depression and burnout, post – traumatic stress disorder and relationship issues. He also provides Personal Coaching to Managers and Leaders to help them identify more effective strategies for counseling, coaching and leading their staff.

Some of Rodney’s clients have included Nokia ( Asia Pacific ) , National University of Singapore, Singapore Immigration, Singapore Prisons, Singapore Police Force, Singapore Civil Defense Force, GIC Real Estate, Cargill, Great Eastern Life Assurance, CISCO Systems , BRAC Bank ( Bangladesh ), The GreenAsia Group, Jones Lang, Roper ( South East Asia), Goodrich Aeroframes, Mendaki, Imaginings, Asian Women’s Welfare Association Centre for Caregivers, Social Service Training Institute,

Rodney has an MBA ( in Training and Development ), and a Masters degree in Counselling. He is certified in the practice of Reality Therapy, Emotional Intelligence Development, Behavioural Consulting and in the use of the DISC and Enneagram profiling systems. He is also an Advanced EFT practitioner in energy psychology.

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency