Course Information

Date14 - 15 Jan 2020, Tue - Wed
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Carousel Restaurant (Halal Certified)
FeeS$ 850 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


I've been making full length films and documentaries for many years. We use professional equipment and…
Nay Win Tun, Video Editor
Perfect Your Elevator Pitch through Digital Storytelling
Very through and comprehensive
1 day Workshop on The Motivational Conversation - Rodney Woulfe
I will recommend this to my colleagues who have negative attitude towards their life, so that they can…
– Nanyang Technological University
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with…
– WWW Cargo Pte Ltd
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Jan 2020

Management Review and Understanding Key Performance Indicators (KPIs) and Key Results Area (KRA) Incorporating Performance Appraisal System


Developing Winning KPIs for Peak Performance!
Get the Latest Development in KPIs and Performance Management

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good. This session aims to gel the understanding of KPIs and incorporate into the performance appraisal system, making the latter fair, objective, and transparent.


Developing, Implementing, and Using Winning KPIs and Performance Appraisal

  • Define KPI and its relevance to the participants’ areas of responsibility
  • Using KPIs to Measure, Align and Reward Employee‎
  • Set expectations and work together to improve performance
  • – Assess and review performance strengths and weaknesses

  • Enhance awareness of obstacles to success and take actions to overcome them
  • – Contribute to organizational objectives

  • How to brainstorm performance measures
  • Conduct appraisal fairly, objectively, transparently and without favoritism


Day 1

1. Introduction to Performance Measurement and KPI
• What is KPI?

2. How are KPI, behaviors and incentives linked together with the Job Description?

3. The reasons for setting KPI

4. Right & wrong types of KPI
• How to set the correct KPI incorporating industry and departmental perspectives?

5. Parkinson Principle and Goal or Target Setting

Day 2

6. System concept & Review system
• What is a management system?
• Why should there be a review for performance?

7. Understanding Performance Appraisal (PA) System, with JD perspectives
• Common problems with PA system: case study
• How to fix these?

8. How to systemize the PA properly
• Objectivity
• Fairness
• Transparency and Favoritism
• case for your organization, including promotion guideline

9. Summary and Workshop:
• Set KPI for respective areas or departments,
• Help to explain to subordinates how KPI is applied to performance appraisal system


“Andrew’s way of training is engaging and shares many good practical case studies and examples.”

“Andrew has given us many examples. Ample Time allocated to the principals and practice for our company/industry. The tools given are very practical and useful.”

“The trainer is very knowledgeable on the course. He has vast experience and able to relate to our work. He gave very practical examples and this allowed us to have a better understanding of the concepts.”

“The training has met our objectives and I have gain valuable knowledge.”


  • Executives, HR practitioners, managers, and senior management who are responsible for performance training and want to know how to do it more effectively.
  • Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals and anyone who has staff reporting to him/her
  • All personnel involved in developing and implementing Performance Measures




Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency