Emotional Intelligence to Influence and Persuade
CHANGE MINDSETS, BEHAVIOURS AND IMPROVE PERFORMANCES
Emotions Drive People. People Drive Performance
Emotional intelligence describes the ability to understand one’s own feelings and that of groups, and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it was not until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media. Today, Emotional Intelligence is being recognized as the force that separates successful individuals and organizations from the rest. Organizations and individuals who display a high sense of emotional intelligence are more likely to strife better in times of uncertainty and remain ethical even in the face of difficult and extreme challenges. Emotionally intelligent leaders are able to drive people and the organization they lead effectively and be a source of inspiration to everyone. For employees, developing your higher sense of Emotional Intelligence will allow you to manage stress, think creatively, look at life from a positive perspective and better communicate with your co-workers as well as family members to build meaningful relationships that will be your stepping stone to become successful.
Emotional Intelligence: Why It Can Matter More Than IQ
- Define and develop the 5 EQ constructs: self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand the 4 cardinal attributes of an influential person: Authenticity, Visionary, Relational, and Intentional to gain influence
- Perceive, use and manage your emotions to successfully communicate with others
- Recognize the Left Brain and Right Brian Thinking Styles in communication and Management
- Read emotions in others, its impacts in the working environment and how to inspire action
- Tame the amygdala to stall escalation when fear, anger and stress strikes
- Demonstrate EQ via your body language to gain respect and trust
- Understand why good decision–making requires more than having a high IQ
- Apply EQ to negotiate for a win-win outcome
What you will cover in this attention-directing workshop:
- Use a self EQ Assessment to evaluate your Emotional Intelligence
- Recognize the five tenets of Emotional Intelligence
- Learn how to accurately perceive emotions
- Use Thinking Styles Quiz to understand the way you handle situations at work
- Use EQ to facilitate thinking
- Accomplish goals with proper management of your emotions
- Communicate effectively with flexibility and authenticity
- Apply a set of tools to regulate your emotion and gain control of the situation
- Articulate your emotions using language
- Develop social and personal proficiency with EQ
- Learn how to disagree constructively
- Possess the quality of optimism to find the bright side of every situation
- Creating a first powerful impression with EQ
WHO SHOULD ATTEND?
- Individuals and professionals who want to foster relationships and manage their experiences at work and in life successfully.
- All those keen on improving their influencing and persuasive skills. This course is also essential for those who have to persuade and influence the decisions of others by building powerful trusting relationships
“An engaging and knowledgeable trainer! I especially enjoyed how to read people and identify their needs with the set of tools provided by her. Highly recommended!”
Mr. Nicholas, MHA
:After attending Sandra Daniel’s course on EQ, I discovered a better understanding of my emotions and how to deal with them. The key take-away in her program is learning to better able to communicate my feelings in a more constructive way. Further, I understand how to understand and relate to those I work with. I understand the importance of recognizing the needs, feelings, and responses of those I care about and how it eventually leads to stronger and more fulfilling relationships at work. Thank you, Sandra!:
D. Adjamejdjo, CEO, P.T. Momentum Consulting
“An accomplished trainer, Sandra Daniel conducted the course in an entertaining way focusing on the 5 tenets of EQ. One cardinal point I can apply is when I can discern people’s emotions and empathize with their perspective as in this way it is much easier to resolve conflicts or possibly avoid them before they start. What’s more, I will also be better at negotiation due to the very nature of my ability to understand the needs and desires of others. I can identify how it is easier to give people what they want if I can perceive what it is.”
Mr. Mark Chin, Singapore Institute of Technology
ABOUT THE TRAINER
Sandra Daniel is an ACTA-Certified trainer and holds a Master in Science (Training and Development) from University of Leicester. She is a dynamic and entertaining speaker in areas of communication and speed reading.
As a corporate trainer, she has been guiding various statutory boards, government-based organizations and private business enterprises in recognizing opportunities to function proficiently in competitive environments. Some of her workshops and public seminars include clients from diverse industries namely Citibank, State Courts, Singapore Police Force, Singapore Prisons, Singapore National Employers Federation, Singapore Tourism Board, Ministry of Home Affairs, Kreuz Subsea Technologies Pte Ltd, Ministry of Home Affairs, Lonpac Insurance Bhd, Ministry of Manpower, Singapore General Hospital, Housing & Development Board, Land Transport Authority, Central Provident Funds Board, Bax Global, Lex Travel, Hilton Hotel and Singapore Polytechnic, Republic Polytechnic and Ngee Ann Polytechnic.
Apart from being a corporate trainer, Sandra is an adjunct lecturer with the following universities: Singapore Institute of Technology, UniSIM, University of Munich, and University of Liverpool. She designs, develops and lectures topics on Speed Reading and Critical Thinking for Academic and Work Success, Negotiation and Relationship Management, Sun Tze Art of War Conflict Resolution, Crisis Communication, Integrated Thinking for Problem Solving and Decision Making, Research Methodologies, Emotional and Social Intelligence to Communicate Effectively and Transformational Leadership Skills.
Besides lecturing Sandra is also a courseware developer for speed reading from the following Universities:
TUM (Asia) German Institute of Technology
University of Glasgow
Singapore Institute of Technology
University of Liverpool
University of Manchester
University of Newcastle
Sandra regularly contributes articles on management and communication skills as well as effective learning strategies to Straits Times Recruit. To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.