Course Information

Date13 Oct 2016, Thu
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
S$ 300 (After 40% PIC Cash)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Companies can claim 400% tax deductions or 40% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here


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Oct 2016

Effective Credit Risk Assessment

-Gain Analytical Techniques & Practical Tools in Preventing Bad Debts


Credit Risk Management – The biggest Risk in Risk Management is NOT seeing the Risk!

We expect debt collection to slow down and this can drag you into cash flow crisis. Management, therefore, needs to stay away bad pay master especially during these bad times. The key to unlock your bad debts problems and poor cash flows from credit customers is effective credit risk assessment. Effective receivable management can reduce bad debts in the future and minimize the costs of doing business.



How to identify, measure and minimise credit risk exposures?

The course is designed to develop the skills and knowledge of business managers in managing credit portfolios and ascertaining acceptable credit risk, by introducing basic analytical techniques & tools and essential credit risk analysis methodology. Participants will also acquire knowledge in effective debt management in perfecting credit risk management.

Upon completing this programme, you will be able to:

  • Understand credit risk and risk management and the tools for managing credit risk
  • Understand the collection process and its prerequisites in preventing bad debts
  • Select the appropriate collection strategies to improve cash flow and minimize bad debt losses
  • Develop and formulate a credit and collection policy framework for their organizations


  1. Introduction to Effective credit assessment
    1. Role of credit
    2. Implication of credit judgement
    3. Credit culture and practice
    4. Understanding Collection Problems
  2. Qualitative Credit Risk Analysis
    1. The 5 Cs analytical approach
    2. Management analysis
    3. Environmental analysis
    4. Operational analysis
  3. Managing Receivables and Credit Policy
    1. Credit Risk Assessment
    2. Content of Credit Policy
    3. Tools in Credit Risk Management
    4. Content of Collection Policy
  4. Questions & Answers



Risk Management should be everyone’s business, not just the CEO’s, CFO’s or CRO’s

This workshop is for executives involved or responsible in formulating, enforcing and implementing credit policies, and debt collection

  • Collection Officers
  • Finance Directors, Managers and Executives
  • Sales & Marketing Executives
  • Credit Officers & Analyst
  • Bankers and Operations
  • Customer Service and Relationship Managers
  • Business Managers & Owners



Jessica Hong CA(M) CPA

Jessica always delivers her financial skills programmes in a refreshing way, and helps accelerate the learning curves of the non-finance professionals. Financial courses need not be dull and boring; they can be fun, stimulating and personally motivating.

Jessica Hong (Ms.) is a Malaysian Chartered Accountant and holds a Bachelor of Accountancy from University of Malaya and she completed her post-graduate studies in Management Development Programme at INSEAD, Singapore.

Her career with PricewaterhouseCoopers (PwC) has given her invaluable experience in system assurance, management assurance, audit, fraud investigations, system implementations, due diligence and many other challenging assignments. All these provide her with deep insights of financial management practices and their impact on corporate performance. Her financial skills training experiences made her an invaluable resource to participants in her financial skills programmes.

She was trained by Michael Wells, Director, IFRS Education Initiative, IFRS Foundation and Paul Pacter, IASB Member & Chairman of the SME Implementation Group in Singapore recently, to be an IFRS Trainer (IFRS is International Financial Reporting Standard).

She is on the panel of trainers for Institute of Singapore Chartered Accountants (ISCA) Business Ethics and Conduct, specialising in Anti Money Laundering and Anti Terrorism Financing topics, and Financial Reporting Standards.

In Jessica’s recent projects, she was appointed by the Accountant’s General, Ministry of Finance and Akademi Audit Negara, to train all auditors, accountants and operation leaders in Malaysia Government in implementing Malaysia Public Sector Accounting Standards (MPSAS) , a migration from cash accounting to accrual accounting.

Some of her major clients she worked with during her career include DKSH, Sime Darby and Amoco Chemicals, Maxis Communications, United Overseas Bank Malaysia, CitiBank Thailand, Kampuchea Institute of Certified Accountants and Auditors (KICPAA), OCBC Bank, MSIG, Institut Bank-Bank Malaysia, Ministry of Finance Malaysia, Institute of Singapore Chartered Accountants, Ministry of Finance (Malaysia), MSIG , Moet Henessey Diageo Singapore and Agro Bank.

Jessica has varied and vast commercial experience in developing and implementing credit control policies, project management, debt recovery training, system integration and many other management effectiveness & efficiency assignments.

With more than 10 years of training experience in her cuffs, Jessica continued her passion in human capital development, specializing in financial and management skills training.

Jessica defines Corporate Trainings as applying adult learning methodologies that are interactive and stimulating to help the participants relate better in application of the newly acquired financial skills.

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency