Course Information

Date23 - 24 Apr 2020, Thu - Fri
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch
FeeS$ 850 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


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Apr 2020

Dynamic Group Facilitation Methods: Create Successful Teamwork


“Facilitative skills are increasingly becoming a core competency for leaders, consultants and others who work with groups”
– Roger Schwarz

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision-making, facilitation can make any organization make better decisions. Groups are powerful resources in any organization. Facilitation is a manner of handling group meetings in a way that takes the focus away from just one leader and instead distributes leadership to all members of the group. When you tap into groups, you don’t just get the best of individual members, you also get the best of group interaction. The result is a more dynamic, creative and empowered team.
Creating a comfortable environment through better facilitation will give you the participant a better understanding of what a good facilitator can do to improve any meeting or gathering.

This workshop can help your organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have you on the road to becoming a great facilitator


Upon successful completion of the course, participants will be able to:

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Introduction to Tuckman and Jenson’s model of facilitation
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jenson’s stages of group development: forming, storming, norming and performing
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruption, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them



Understanding Facilitation

  • What is facilitation?
  • The role of facilitator in group-centered meetings
  • When is facilitation appropriate?

Process vs Content

  • Process of facilitation
  • Understand the content of facilitation
  • Facilitator’s focus

Laying the Groundwork

  • Choosing a facilitated approach
  • Planning a facilitated meeting
  • Collecting data for better facilitation
  • Common biases and judgement errors that stifles the facilitation process

Tuckman and Jensen’s Model of Team Development

  • Forming
  • Storming
  • Norming
  • Performing


Building Consensus

  • Encouraging participation
  • Gathering information
  • Presenting Information
  • Synthesizing and Summarizing

Reaching a Decision Point

  • Identifying the options
  • Creating a shortlist
  • Choosing a solution
  • Using the multi-option technique

Dealing with Challenging Team Members

  • Addressing disruptions
  • Common types of difficult people and how to handle them
  • Use meta-cognitive language to persuade and influence others
  • Helping the group resolve issues on their own

Addressing Group Dysfunction

  • Using group rules to prevent dysfunction
  • Restating and reframing issues
  • Getting people back on track
  • Why intervention may be necessary and levels of intervention


Competent-based approach incorporating participants engagement in role play activities, group discussion, hands-on practices and case study analysis.


“This workshop has guided me on the definition of facilitation and its use with in-depth learning about its methodology and processes. It has also helped me to demonstrate, through hand-on practice, a range of facilitation methods-for the teams in my department.”
– Peter Sin, NUS Lecturer

“The 2 key take-aways from this beneficial 2-day workshop is, firstly, how to select and appropriately apply facilitation tools and processes in my workplace. Secondly, this workshop taught me to how to add facilitation as an innovative approach in my current practice of training for my staff teams. Thank-you Sandra Daniel for the engaging session.”
– Janice Wong, Manager, Marina Bay Sands


Meet the coach: Sandra Daniel

Sandra Daniel, a training consultant, has been assisting and guiding various statutory boards, government-based organisations and private enterprises in recognizing opportunities to function proficiently in competitive environments. Her advisory expertise and trainings cover areas such as oral and spoken communication, performance appraisals, critical and creative thinking, persuasion and influence with an emphasis on emotional intelligence and behavioural psychology.

Sandra Daniel has been providing a platform for industries to operate within various effective frameworks to drive performance. This capacity has allowed to stay relevant on issues to cultivate specific skills and knowledge relating to promoting employee development. Armed with this real-world experiences her public seminars has attracted participants from various industries such as Changi Airport Group, DBS, Marina Bay Sands, Illumina Pte Ltd, HSBC, CapitaLand, Singapore Airlines and Citibank. Well known as someone dedicated to providing measurable and sustainable value to her trainings, she has a profound ability to bring the best out of her participants by revolving her workshops around practicality and simplicity.

Apart from this, Sandra has collaborated in a tripartite partnership involving Ministry of Home Affairs, Singapore Institute of Technology and University of Liverpool in designing, developing and lecturing Thinking Strategies and Written Communication. She is also a sessional lecturer with Singapore University of Social Sciences in Negotiation and Relationship Management.
Sandra regularly contribute articles on management, communication and learning skills to Straits Times Recruit. To date, Sandra has authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.

Sandra Daniel’s qualifications include:

  • Master of Science in Training and Human Resource Management (University of Leicester)
  • Advanced Certificate in Training and Assessment (IAL)
  • Associate adult educator (IAL)
  • Innovating Through Design Thinking: The Advanced Applications
  • Lean Six Sigma Certified
  • Certified SCRUM Master
  • LEGO® SERIOUS PLAY® Certified Facilitator (Rasmussen Consulting International)
  • NLP Licensed Coach Practitioner (American Board of NLP©)
  • International Certificate in Emotional Skills and Competencies (Paul Eckman International)
  • International Certificate in Evaluating Truthfulness and Credibility (Paul Eckman International)
  • Licensed Master Neurolinguistic Programming Practitioner (American Board of NLP©)
  • Silva Life System Certification®

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency