Course Information

Date14 - 15 Oct 2019, Mon - Tue
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Carousel Restaurant (Halal Certified)
FeeS$ 850 (Nett)
ContactJaslyn
9767 9686 / 6278 9785
jaslyn@cbsgroup.com.sg
Register

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Testimonials

I've been making full length films and documentaries for many years. We use professional equipment and…
Nay Win Tun, Video Editor
Perfect Your Elevator Pitch through Digital Storytelling
Very through and comprehensive
– NAFA
1 day Workshop on The Motivational Conversation - Rodney Woulfe
I will recommend this to my colleagues who have negative attitude towards their life, so that they can…
– Nanyang Technological University
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with…
– WWW Cargo Pte Ltd
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
14
&
15
Oct 2019

Design Thinking for Effective Problem Solving and Strategic Innovation Masterclass (2 day)

INTRODUCTION

DESIGN THINKING TO SOLVE COMPLEX PROBLEMS AND HUMANIZING SOLUTIONS MASTERCLASS: Achieve Breakthrough Solutions with Hard Fun

Put simply, design thinking is the most appropriate tool to solve complex problems and engage in humanizing solutions. Traditionally, design thinking was thought to be an important tool for designers and engineers and technologists. However, design thinking can be used for any aspect of human endeavour and all industries. Design thinking embraces both the physiological and psychological aspect of a product or service from the perspective of the user. Instead of focusing on standardization of products or services, a design thinker will see ways to humanize them. This would require two very important components that gives the formula for design thinking which is creativity and empathy.

Today, we talk more, share more, and expect more. This disruption has changed the way organizations and people do things – be it solving a problem, deciding and assessing a situation. In this environment, the traditional ways of running a business just won’t work anymore.

Therefore, organizations and staff need to pay attention to design thinking. Your ability to adapt design thinking will allow you to solve complex and ill-defined problems objectively and come up with breakthrough solutions. Through this process you will learn to gravitate towards creating human-centric innovation. This workshop you will be introduced to the basic tenets of design thinking and through a process of having hard fun how you can adapt this to transform your way of solving problems and coming up with breakthrough solutions that are both workable and productive in nature.

GAIN POWERFUL INSIGHTS & PRACTICAL SOLUTIONS TO OVERCOME WORKPLACE CHALLENGES

GAIN POWERFUL INSIGHTS & PRACTICAL SOLUTIONS TO OVERCOME WORKPLACE CHALLENGES
By the end of the workshop you will be able to:

  • Basic tenets of design thinking – also known as Human-centric Thinking (HCT)
  • Purpose of design thinking
  • The 10 principles of design thinking and how to adapt this to your organization
  • Use ethnographic research tools to identify the real needs of internal and external customers
  • Integrate the Six Core Human Needs into Design Thinking
  • Using the ‘HMW’ model of design thinking to address the nature of the problem
  • Using NLP™ Neuro Logical Filters to address pain points in HCT
  • Designing your thinking for breakthrough solutions and human-centric innovation
  • Classifying problems as either being fuzzy or clear-cut and using design thinking to consider options
  • Basic application of Lean Six Sigma – DMAIC model in design thinking
  • Learning to look at the big picture with design thinking
  • How to create a design thinking culture within your organization

COURSE OUTLINE

COURSE OUTLINE
What is design thinking and what is it used for?

  • Definition of design thinking?
  • Five tenets of design thinking
  • Using ethnographic research tools to better understand the needs of both internal and external customers
  • Addressing the Six Human Needs in design thinking

Introduction to Design Thinking (DT) tools and methods that can help visualize a system understanding of business activities.

  • Adapting DT to analyse situations and avoid aftershocks in bad decision making
  • Apply DT in strategic innovation
  • How to change management paradigm into DT mode
  • Moving from Reactive ‘Group-mentality’ to Proactive ‘Team-mentality’

How powers of empathy can be used to develop a personalised customer service and establishing customers ‘pain points’

  • Introduction and application of the 10 design thinking principles
  • Identifying biases and barriers that stifles the DT process
  • The power of creativity and empathy in DT

Brainstorming and ideation strategies and techniques

  • Fundamentals of brainstorming – positive brainstorming versus negative brainstorming
  • Apply ‘bisociation’ to generate breakthrough solutions
  • Using Duncker Diagram to look for general, specific and functional solutions in DT
  • Looking for workable solution instead of a best solution

How innovation can be integrated into a business model

  • Understanding the concept of disruptive technology and how to deal with it effectively
  • Cutting to the chase and making a decision
  • Back to square one: what to do when failure occurs?
  • Identifying returns of investment in becoming a design thinker

Gain confidence in dealing with uncertainty and developing a growth mindset in innovation capabilities in your organization

  • Mapping the customer journey
  • How to create a growth mindset for innovation
  • Incorporating design thinking at every level of your organization

Lean Six Sigma – DMAIC model to humanize solutions when solving problems

  • What is “Lean”?
  • What is “Six Sigma”?
  • Application of the DMAIC model in designing solutions
  • 7Case study analysis

Developing your HCT plan

  • Mapping your own design thinking journey
  • Developing a personal design thinking journal for your own way forward

WHO SHOULD ATTEND?

WHO SHOULD ATTEND?
This is an intensive activity-based workshop specifically designed for civil servants, statutory board employees and office staff involved in human resource, marketing and sales. Enforcement officers working with customs, prisons and police will find this workshop extremely beneficial in solving complex human centric problems. Employees in sales, marketing and human resource will realize the effectiveness of this workshop in the way they can further enhance their capabilities within the scope of their work. Educators and administrators will be able to apply the skills shared in this workshop to further enhance their work and come up with a constant array of applicable solutions in their daily work routine.

TRAINING METHODOLOGY

TRAINING METHODOLOGY
This is an action-oriented, highly interactive workshop involving group discussion, role play, thought-provoking games, creating a long-range journey map and a hard-fun approach to put to practice design thinking both individually and collectively as a team.

ABOUT THE TRAINER

ABOUT THE TRAINER
Organizational Coach and Management Consultant: Mr Daniel Theyagu

Daniel Theyagu is an ACTA-certified corporate trainer, Associate Adult Educator (AAE) and Licensed Master Practitioner of NLP®. He has a Master in Education [University of Sheffield]; Bachelor of Laws (Honours) from University of Buckingham and Diploma in English from University of London.

Since 1989, Daniel has conducted training for more than 600 organizations with his participants coming from more than 100 countries. He has designed and delivered customize training programs in areas of design thinking, crisis management, performance management, emotional intelligence, creative thinking, critical thinking, systems thinking, business and personal ethics. Daniel’s personal productivity programs have been very well received and has enriched the lives of countless individuals from different walks of life.

Daniel is an adjunct faculty with Singapore University of Social Sciences (SUSS). For more than two decades, Daniel has conducted Career Transition Workshops for SAF and SPF retiring officers and specialists. Daniel has also regularly conducted Design Thinking workshop for Air Force Technical personnel, banking officers and research scientists.

Join Our Mailing List

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

AIRBUS
AVIVA
CISCO
DHL
ExxonMobil
mapletree
NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
sembcorp
Singapore Airlines
Singapore Tourism Board
Standard Chartered
StarHub
WDA - Singapore Workforce Development Agency