Course Information

Date10 Apr 2019, Wed
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.


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Apr 2019

Design Thinking for Problem Solving and Innovation: Achieve Breakthrough Solutions


Traditionally, design thinking was thought to be an important tool for designers and engineers and technologists. However, design thinking can be used for any aspect of human endeavour and all industries. Design thinking embraces both the physiological and psychological aspect of a product or service from the perspective of the user. Instead of focusing on standardization of products or services, a design thinker will see ways to humanize them. This would require two very important components that gives the formula for design thinking which is creativity and empathy.

Today, we talk more, share more, and expect more. This disruption has changed the way organizations and people do things – be it solving a problem, deciding and assessing a situation. In this environment, the traditional ways of running a business just won’t work anymore.

Therefore, organizations and staff need to pay attention to design thinking. Your ability to adapt design thinking will allow you to solve ill-defined problems objectively and come up with breakthrough solutions and human-centric innovation. In this workshop you will be introduced to the basic tenets of design thinking and how you can adapt this to transform your way of solving problems and coming up with breakthrough solutions that are both workable and productive in nature.



By the end of the workshop you will be able to:

  • How to apply design thinking for short-term and long-range planning
  • Why every staff in the organization needs to be a good design thinker
  • The 10 principles of design thinking and how to adapt this to your organization
  • Use ethnographic research tools to identify the real needs of internal and external customers
  • Integrate the Six Human Needs into Design Thinking
  • Using design thinking to address the nature of the problem
  • Using NLP™ Neuro Logical Level in designing your thinking for breakthrough solutions and human-centric innovation
  • Classifying problems as either being fuzzy or clear-cut and using design thinking to consider options
  • Learning to look at the big picture with design thinking
  • How to create a design thinking culture within your organization



What is design thinking and what is it used for?

  • Definition of design thinking?
  • Five tenets of design thinking
  • Using ethnographic research tools to better understand the needs of both internal and external customers
  • Addressing the Six Human Needs in design thinking

Introduction to Design Thinking (DT) tools and methods that can help visualize a system understanding of business activities.

  • Adapting DT to analyse situations and avoid aftershocks in bad decision making
  • Apply DT in strategic innovation
  • How to change management paradigm into DT mode

How powers of empathy can be used to develop a personalised customer service

  • Introduction and application of the 10 design thinking principles
  • Identifying biases and barriers that stifles the DT process
  • The power of creativity and empathy in DT

Brainstorming and ideation strategies and techniques

  • Fundamentals of brainstorming
  • Using Duncker Diagram to look for general, specific and functional solutions in DT
  • Looking for workable solution instead of a best solution

How innovation can be integrated into a business model

  • Understanding the concept of disruptive technology and how to deal with it effectively
  • Cutting to the chase and making a decision
  • Back to square one: what to do when failure occurs?
  • Identifying returns of investment in becoming a design thinker



Everyone in the organization from top-down. Design thinking is a process that can only succeed if there is a powerful sense of emotional connectivity of all members of the organization.



This is an action-oriented, highly interactive workshop involving group discussion, role play and creating a long-range business plan to put to practice what has been learned.



Organizational Coach and Management Consultant: Mr Daniel Theyagu

Daniel Theyagu is an ACTA-certified corporate trainer, Associate Adult Educator (AAE) and Licensed Master Practitioner of NLP®. Daniel is also the Senior Managing Partner of Lateral Solutions Consulting LLP (incorporated in 2005). He has a Master in Education [University of Sheffield]; Bachelor of Laws (Honours) from University of Buckingham and Diploma in English from University of London.

Since 1989, Daniel has conducted training for more than 600 organizations with his participants coming from more than 100 countries. He has designed and delivered customize training programs in areas of design thinking, crisis management, performance management, emotional intelligence, creative thinking, critical thinking, systems thinking, business and personal ethics. Daniel’s personal productivity programs have been very well received and has enriched the lives of countless individuals from different walks of life.

Daniel is an adjunct faculty with Singapore University of Social Sciences (SUSS). For more than two decades, Daniel has conducted Career Transition Workshops for SAF and SPF retiring officers and specialists. Daniel has also regularly conducted Design Thinking workshop for Air Force Technical personnel, banking officers and research scientists.

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