Course Information

Date29 Nov 2017, Wed
Time9:00 AM - 5:00 PM
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
S$ 300 (After 40% PIC Cash)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Companies can claim 400% tax deductions or 40% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here


I've been making full length films and documentaries for many years. We use professional equipment and…
Nay Win Tun, Video Editor
Perfect Your Elevator Pitch through Digital Storytelling
Very through and comprehensive
1 day Workshop on The Motivational Conversation - Rodney Woulfe
I will recommend this to my colleagues who have negative attitude towards their life, so that they can…
– Nanyang Technological University
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with…
– WWW Cargo Pte Ltd
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Nov 2017

Conducting and Writing Effective Performance Appraisals



As Stephen Covey mentioned: “Always treat your employees exactly as you want them to treat your best customers.”

Most employees view performance appraisal as a fault-finding process that accentuate the areas of their short-coming without showing how they can improve. The appraisal process is also seen as being negative in perspective whereby it gives an opportunity to the appraiser to ‘get-back’ at the employee for stepping out of line. This then demonstrates a performance appraisal as a ‘witch-hunting’ project that ultimately sows the seeds of the demise of the organization. However, all is not lost. Conducting and writing a performance appraisal gives the appraiser the opportunity to build a trusting and productive relationship with their appraisees.

Conducting regular and consistent appraisals can help you keep your employees happy, engaged, and focused.

It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed appraisal can have the reverse effect.

By honing your skills on writing an appraisal using the process of appreciative inquiry and constructive criticism, you can bring the best out in your employees’ performance.

An excellent appraisal is one which endorses the positive and creative actions of the employee that allows them to excel further. It also allows the employees to be aware of their shortcoming and make beneficial suggestions on what they could do to strengthen these.

In this result-oriented workshop, you will learn how to conduct and write a well-designed appraisal by determining the categories for an annual review and understanding how it affects employee compensation and remarkably improve the overall performance of the employee.



Manage performance to harness and grow talent to achieve exceptional standards of performance.

By the end of the workshop participants will be able to:

  • Use direct observation and other resources to make an objective assessment
  • Formally document your evaluation
  • Discuss both achievements and performance gaps
  • Turn negative feedback into a production conversation via the process of constructive criticism
  • Set challenging but achievable goals
  • Make feedback and follow-up an ongoing part of your job as an appraiser


Understand the basics of performance appraisal

  • What a performance appraisal entails and why it is important to an organization?
  • What goes into a performance appraisal process?
  • How to get your employees involved in the appraisal process?

Gathering information

  • Formulate and track employee progress
  • Request and analyse an employee self-appraisal
  • Solicit 360-degree feedback
  • Collect and collate additional resources

Evaluating Performance

  • Assess results objectively
  • Recognizing and endorsing your role in the employee’s performance
  • Document your impressions

Conducting the Meeting

  • Prepare for the appraisal meeting
  • Set the right tone and ambience
  • Discuss and examine employee performance

Establishing a Way Forward

  • Demonstrate the process of setting goals for your employee
  • Design a development plan for execution of goals and timeline
  • Monitor progress and follow up
  • Evaluate your approach and adjust

Handling Challenging Topics

  • Responding to a pay raise request
  • Discussing a promotion
  • Addressing unacceptable performance



Line and HR Managers, Executives, Officers, New Managers, Persons with people responsibility, Team Leaders, Project Managers and Managers with a desire to enhance performance in their organisations.



Sandra Daniel applied critical thinking skills to demonstrate how we reason and infer difficult behaviors. She also established how using the correct language assures a healthy outcome. Well done Sandra!

Melvin Teo. UniSIM

Sandra Daniel has provided many practical strategies when working with challenging people. I especially enjoyed the knowledge given on the underlying intents of difficult people. I am confident that I will be able to work far more efficiently without the stress with her simple and easy to use solutions.

Karen Thomas. Singapore Police Force

Sandra Daniel made the workshop fun and lively. She taught me to utilize assertive communication techniques to convey my viewpoints.

Agnes Lim. Singapore Polytechnic



Sandra Daniel is an ACTA-Certified trainer and holds a Master in Science (Training and Development) from University of Leicester. She is a dynamic and entertaining speaker in areas of communication and speed reading.

As a corporate trainer, she has been guiding various statutory boards, government-based organizations and private business enterprises in recognizing opportunities to function proficiently in competitive environments. Some of her workshops and public seminars include clients from diverse industries namely Citibank, State Courts, Singapore Police Force, Singapore Prisons, Singapore National Employers Federation, Singapore Tourism Board, Ministry of Home Affairs, Kreuz Subsea Technologies Pte Ltd, Ministry of Home Affairs, Lonpac Insurance Bhd, Ministry of Manpower, Singapore General Hospital, Housing & Development Board, Land Transport Authority, Central Provident Funds Board, Bax Global, Lex Travel, Hilton Hotel and Singapore Polytechnic, Republic Polytechnic and Ngee Ann Polytechnic.

Apart from being a corporate trainer, Sandra is an adjunct lecturer with the following universities: Singapore Institute of Technology, UniSIM, University of Munich, and University of Liverpool. She designs, develops and lectures topics on Speed Reading and Critical Thinking for Academic and Work Success, Negotiation and Relationship Management, Sun Tze Art of War Conflict Resolution, Crisis Communication, Integrated Thinking for Problem Solving and Decision Making, Research Methodologies, Emotional and Social Intelligence to Communicate Effectively and Transformational Leadership Skills.

Besides lecturing Sandra is also a courseware developer for speed reading from the following Universities:
TUM (Asia) German Institute of Technology
University of Glasgow
Singapore Institute of Technology
University of Liverpool
University of Manchester
University of Newcastle

Sandra regularly contributes articles on management and communication skills as well as effective learning strategies to Straits Times Recruit. To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency