Course Information

Date21 - 22 Mar 2016, Mon - Tue
Time9:00 AM - 5:00 PM
VenueConcorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
FeeS$ 850 (Nett)
S$ 340 (After PIC Cash)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here


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Being a Competent Communicator

- Mastering your mind, Listening & Connecting


The skill of confidently communicating with others is a valuable asset in any aspect of your life; it can help sell products and ideas, convince people and institutions to assist you, motivate people to trust and follow you, develop healthy relationships at work and in the family, and contribute to the company’s innovative process. Becoming a competent communicator is also essential for your career path. This workshop will equip you with powerful communication skills, which will help you to inspire and connect with people, and get the results you are looking for. Many people are interested in initiating good relationships with co-workers and productive business networks, but many fail because short of healthy communication tools, and miss essential basic communication skills. Feedback from senior corporate managers suggest that having subordinates such as supervisors, junior managers, emerging managers, general staff, contribute with ideas, personal creativity, personal opinions and handling challenging conversations and conflicts is one of the most crucial tasks they face: ‘majority of these people simply don’t know how to communicate!’ This incapacity or inability to verbally and emotionally contribute to the wellbeing of the company can decelerate its own progress or success or risk missing opportunities for the company in the long run. The primary intent of this workshop is to help participants to appreciate the knowledge, develop most essential soft-skills and have some tools in order to build strong foundations in the process of becoming a confident and competent communicator.


  • Understand why listening is probably the most important skill to master for effective communication and what to do in order to become a more effective listener.
  • Learn how to improve verbal communication skills by asking effective questions and the ability to converse with power.Learn how to share your opinion with confidence and assertiveness without offending or been perceived hostile.
  • Understand how to overcome the process of blaming with the power of self-responsibility & accountability.
  • Learn how to remove communication barriers: The Communication Process.
  • Understanding how becoming emotional competent can help impact people.
  • Learning the core strategies you need in order to handle hostile conversations.
  • Understanding how acknowledging both viewpoints, building bridges and “giving in without giving up” can improve your skills in influencing other people.
  • Apprehend the 3 steps involved in constructive-problematic-conversation-resolution.
  • Acquiring co-operative & mutual understanding communication.


  • Managers at any level
  • Self-employed
  • Sales, marketing and service personnel
  • Employees at any level
  • Directors
  • Team Leaders
  • Supervisors
  • Teachers
  • Projects co-ordinators
  • Anyone who wish to learn about this specific topic


Participants will experience the theory and the practice of what they will learn with the use of:

  • Lecturing
  • Group Discussion & Sharing
  • Personalised Coaching
  • Role Plays
  • Training Manuals
  • Video clips



“I enjoyed the self-discovery journey, it allowed me to pause and reflect upon my current state, challenges I face and that I will have to make a choice and decide how I want the future to be. I am really glad to have attended the course.”
– BBDO Singapore Pte Ltd

“Excellent Course! Thank you.”
– Nanyang Polytechnic

“Very Insightful! This course allows me to know more about myself and how I can improve my communication. I would definitely benefit from this course, applying what I had learnt.”
– Republic Polytechnic

“Very Insightful, Leonardo is able to engage the audience and help them analyse the barriers on communication. It goes deep enough to allow the participants to search their own thinking and make good changes to unhealthy habits. The practical presentations and demonstration are very helpful in learning the new concepts.”
– Ministry of Health



MSocSc (Counselling)
NLP Master Practitioner

Leonardo is an energetic Training Facilitator, Relationships Counsellor & Personal Coach whose sense of humour together with his relaxed and confident style can be of real inspiration to his clients and audiences.

In the corporate environment he is an expert in the area of ‘Communication-Relationships at Work’ & ‘Emotional Competence’. He brings to his clients his creativity and experience in the business world, blended with the wisdom and experience gained through his own life challenges and his several studies in the area of human development.
By combining his knowledge in Psychology, Counselling and NLP coaching techniques, together with his long term business experience in the corporate world, Leonardo has the capacity to help people, business executives and companies to create solutions to today’s challenges of retention, recruitment, work-life balance, stress, relationship conflict and burnout. Leonardo’s passion is to promote cultures where individuals thrive to be efficient and productive, while taking care of their health and wellbeing.

Leonardo has twenty years of professional experience as a senior executive in the corporate business. A native Italian, he has lived in Singapore since 1995, and traveled extensively for business in Asia-Pacific, the Middle East and Europe. Through his international exposure, he has developed a deep understanding of several cultures, becoming a real expert in multiculturalism.

Leonardo has trained people from:

NUS – National University of Singapore;
The Esplanade;
RC Hotels Pte Ltd;
SMU – Singapore Management University;
EMA (Energy-Market-Authority) Singapore;
Nanyang Polytechnic;
Quintiles East Asia Pte Ltd;
Sanofi-Aventis Singapore Pte Ltd;
Singapore Prison Service;
Seagate Technology International;
Apple Computer Singapore;
Bovis Lend Lease Asia;
National Heritage Board;
Republic Polytechnic;
McGraw-Hill Education (Asia);
Singapore Technologies Kinetics Ltd;
DSO National Laboratories;
Keppel FELS Ltd;
Visentic Solutions Pte Ltd;
Caterpillar Asia;
Cosmos Chemical (S) Co Pte Ltd – Singapore;
JTC Corporation Singapore;
Mitsui & Co. (Asia Pacific) Pte Ltd;
DHL In-House Consulting;
OUB Bank;
Reuters Singapore;
Rider Levett Bucknall – Singapore;
Siemens Medical Instruments;
Philip Morris Singapore Pte Ltd;
SMRT Taxi;
SIM – Singapore Institute of Management; Singapore Customs;
DMG Singapore;
DBS Bank;
Total Oil Asia Pacific Pte Ltd;
Zuellig Pharma Singapore;
Lantiq Asia Pacific Pte Ltd.;
SingTel – Singapore

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
Singapore Airlines
Singapore Tourism Board
Standard Chartered
WDA - Singapore Workforce Development Agency