Course Information

Date 13 Dec 2017, Wed
Time 9am - 5pm
Venue Royal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
Fee S$ 500 (Nett)
S$ 300 (After 40% PIC Cash)
Contact Jaslyn
9767 9686 / 6278 9785
jaslyn@cbsgroup.com.sg
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13
Dec 2017

Speed Write: Respond to Your Emails Fast

INTRODUCTION

When it comes to email response times, “The expectation has gotten worse because of this availability at your fingertips,” says Aye Moah, chief of product and cofounder of Boomerang.
When people can respond immediately, it raises the question of exactly how long it’s okay to wait to respond to an email. The sad truth from analyses of millions of emails is that people do expect swifter responses. Other research has found similar numbers. A paper from researchers at the University of Southern California’s Viterbi School of Engineering found that the most common email response time is two minutes. Half of responders in this study responded in just under an hour. About 90% of people who were going to respond did so within a day or two.

Eliminate writing slow due to premature fussing!

Many professionals fear putting their thoughts and feelings into print. Yet, far too many people just throw words out on the assumption that those reading it will be able to make sense of out of it. As a professional, you cannot make this assumption as your whole business depends on the way you communicate your message.

To be on the competitive edge of this rapidly evolving business world is to learn how to speed write email responses. In this comprehensive one-day workshop you will learn how you can achieve this.

OBJECTIVES

OBJECTIVES

Write quickly and persuasively to produce action!

By the end of the workshop you will be able to:

  • Tailor your message to fit your audience
  • Speed write your draft
  • Use the MACJ process to increase speed when writing and thinking
  • Speed write informative content
  • Write quickly and persuasively to produce action
  • Learn the art of refusing gracefully
  • Deliver negative news without damaging relationships
  • Fine-tune your writing with clarity, economy and straightforwardness
  • Open and conclude documents in a blink of an eye
  • Organize your content to fit the audience’s needs
  • Strike the right tone to match the recipient and outcome
  • Establish main, key and outline summaries accurately

OUTLINE

OUTLINE
Stop Premature Fussing

  • Understand the 4 types of email readers
  • Understand your single purpose to match your outcome
  • Apply the Fast-4 Stages to writing
  • Madman Phrase: Gather main points
  • Speed write your first draft with a structure
  • Create a time allocation for different sections
  • Keep the Judge from getting in your way

7 with One Blow

  • Use the 7C’s to edit your written work painlessly and quickly

Think Fast while Persuading

  • Empathize and generate options
  • Create mutual grounds
  • Know what you can accomplish: Perfect phrases for persuasion
  • Use the Toulmin Model to highlight the value of an argument
  • Anticipate objections: Identify opportunities with positive language

Dissolve Demanding Situations

  • Giving negative news without straining relationships
  • Responding to a dilemma
  • Turning negatives into positives
  • Saying ‘No’

The Power of Words to Express

  • What does readable mean?
  • Convey meaning without ambiguity
  • Place words in a natural expected order: Keep the subject near the verb
  • Keep your writing lean and strong: Use fewer words
  • Use short words for bigger impact
  • Phrases to avoid
  • Confusion with noun and adjective piling

What to Say and How to Say it

  • Add human interest: Avoid overusing I
  • Counteract stuffiness: Overcome the fear of contractions
  • Minimize using the passive voice
  • Adopt a tone appropriate to your affiliation with the readers
  • Open and close a document fast
  • Break your general content into manageable portions to reach readers

WHO SHOULD ATTEND?

WHO SHOULD ATTEND?

This workshop is highly relevant for those who work in a fast-paced environment.

Methodology

METHODOLOGY

This is an action-oriented workshop encompassing analysis of writing samples, writing tasks, group discussions and activities. Participants will be continuously challenged and checked to measure their ability to write emails fast.

TESTIMONIALS

TESTIMONIALS

Sandra Daniel applied critical thinking skills to demonstrate how we reason and infer difficult behaviors. She also established how using the correct language assures a healthy outcome. Well done Sandra!

Melvin Teo. UniSIM

Sandra Daniel has provided many practical strategies when working with challenging people. I especially enjoyed the knowledge given on the underlying intents of difficult people. I am confident that I will be able to work far more efficiently without the stress with her simple and easy to use solutions.

Karen Thomas. Singapore Police Force

Sandra Daniel made the workshop fun and lively. She taught me to utilize assertive communication techniques to convey my viewpoints.

Agnes Lim. Singapore Polytechnic

ABOUT THE TRAINER

ABOUT THE TRAINER

Sandra Daniel is an ACTA-Certified trainer and holds a Master in Science (Training and Development) from University of Leicester. She is a dynamic and entertaining speaker in areas of communication and speed reading.

As a corporate trainer, she has been guiding various statutory boards, government-based organizations and private business enterprises in recognizing opportunities to function proficiently in competitive environments. Some of her workshops and public seminars include clients from diverse industries namely Citibank, State Courts, Singapore Police Force, Singapore Prisons, Singapore National Employers Federation, Singapore Tourism Board, Ministry of Home Affairs, Kreuz Subsea Technologies Pte Ltd, Ministry of Home Affairs, Lonpac Insurance Bhd, Ministry of Manpower, Singapore General Hospital, Housing & Development Board, Land Transport Authority, Central Provident Funds Board, Bax Global, Lex Travel, Hilton Hotel and Singapore Polytechnic, Republic Polytechnic and Ngee Ann Polytechnic.

Apart from being a corporate trainer, Sandra is an adjunct lecturer with the following universities: Singapore Institute of Technology, UniSIM, University of Munich, and University of Liverpool. She designs, develops and lectures topics on Speed Reading and Critical Thinking for Academic and Work Success, Negotiation and Relationship Management, Sun Tze Art of War Conflict Resolution, Crisis Communication, Integrated Thinking for Problem Solving and Decision Making, Research Methodologies, Emotional and Social Intelligence to Communicate Effectively and Transformational Leadership Skills.

Besides lecturing Sandra is also a courseware developer for speed reading from the following Universities:
TUM (Asia) German Institute of Technology
University of Glasgow
Singapore Institute of Technology
University of Liverpool
University of Manchester
University of Newcastle

Sandra regularly contributes articles on management and communication skills as well as effective learning strategies to Straits Times Recruit. To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.

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