Course Information

Date 31 Mar 2017, Fri
Time 9am - 5pm
Venue Royal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
Fee S$ 500 (Nett)
S$ 300 (After PIC Grant of 40%)
Contact Jaslyn
9767 9686 / 6278 9785
jaslyn@cbsgroup.com.sg
Register

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Companies can claim 400% tax deductions or 40% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here

Testimonials

I've been making full length films and documentaries for many years. We use professional equipment and…
Nay Win Tun, Video Editor
Perfect Your Elevator Pitch through Digital Storytelling
Very through and comprehensive
– NAFA
1 day Workshop on The Motivational Conversation - Rodney Woulfe
I will recommend this to my colleagues who have negative attitude towards their life, so that they can…
– Nanyang Technological University
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with…
– WWW Cargo Pte Ltd
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
31
Mar 2017

The Perfect Office Manager

Gain critical skills for managing multiple responsibilities, defusing tense situations and improving overall efficiency in your office

INTRODUCTION

This skill-packed seminar preps you for real-world challenges!

An efficient office is often commented on or given due praise. An inefficient office can cause the organization a lot of stress and strife amongst staff. Planning and coordinating the smooth and efficient execution of the workload, building up and maintaining a motivated and professional workforce are only some of the demands of the job of the office manager.

This one-day Office Management training course will help you to develop an assertive and organized approach to managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives.

COURSE OBJECTIVES

COURSE OBJECTIVES

Gain essential skills to help you excel as an Office Manager

By the end of the course, you will be able to:

  • Understand the main causes of stress
  • Build self-confidence and strengthen your ability to respond to difficult situations
  • Relax and refresh the mind and body
  • Identify how stress can be a powerful messenger
  • Grasp the use of emotional intelligence at work
  • Transform fear, negativity and reactivity for positive outcome
  • Identify the signs, symptoms, causes and triggers to stress
  • Become a more proactive, responsible and self-aware person
  • Master effective time management

COURSE OUTLINE

COURSE OUTLINE
  1. The types and causes of stress
    – Eustress, distress and its causes
  2. Build self-confidence to respond to difficult situations proactively
    – Working with assertiveness
  3. Techniques to relax and refresh the mind and body
    – Calming visualization, progressive relaxation, proper breathing
  4. Recognize how stress could be a powerful messenger
    – Using stress to our advantage
  5. Practise emotional intelligence at work for positive results
    – Getting along with one another, teamwork co-operation
  6. Transform fear, negativity and reactivity into positive energy
    – Dare to go through the process to witness miracles
  7. Identify the signs, symptoms, triggers of negative stress
    – Self-analysis to find out your stress level
  8. Become a more proactive, responsible and self-aware person
    – Possess the presence of mind to achieve professionalism
  9. Master effective time management
    – Principles of time management, the Law of Forced Efficiency, techniques, skills, tools, templates, checklists

FOR WHOM

FOR WHOM

Office managers, supervisors, executives, secretaries, administrators, and any other staff who wish to be that perfect office manager. This course is perfect for newer office managers and seasoned pros alike – it’s a great refresher course to help brush up on rusty skills, explore newer management techniques and take a look at real-world best practices used by today’s top office management professionals.

TESTIMONIALS

TESTIMONIALS

“The way the instructor conduct the class is very interesting and it really related to my real life working experience.”
– Administrative Manager, Land Transport Authority

“Catherine can capture the hearts of all participants & keep us alert. Nobody will fall asleep as she is a real good speaker.”
– Secretary, ASIS International

“Catherine encourages the participants to share their experiences. She’s very knowledgeable and able to tell us good examples.”
– Management Support Officer, Nanyang Polytechnic

“It has not only given me a broader set of skills to draw from, but also a larger experience base because of the thoughts and past experiences my classmates shared during the classes.”
– Secretary, Toshiba Singapore

“This was a strong course and provided much needed information. It helped me to know how to release stress and how to monitor operations and much more—helped me to become a better manager of operations and of people. Very good course!
– Office Administrator, Keppel

ABOUT THE TRAINER

ABOUT THE TRAINER

photo_catherinesyn

Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

Join Our Mailing List

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.