Course Information

Date19 - 20 Oct 2016, Wed - Thu
Time9am - 5pm
VenueConcorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
FeeS$ 900 (Nett)
S$ 540 (After 40% PIC Cash)
ContactJaslyn
9767 9686 / 6278 9785
jaslyn@cbsgroup.com.sg
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19
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20
Oct 2016

Interrogation Vs Investigative – Interview Implication on Evidence

- Practical Approach to Investigative Interviewing Techniques

INTRODUCTION

Managers are often called upon to conduct internal investigation which may relate to a customer’s feedback, employee’s allegation, an accident or incident at the workplace or a routine disciplinary matter. They may also be asked to determine corporate policies, practices and procedures to prevent losses; deal with crisis; negotiate with tenderers or any other corporate concerns. The seemingly routine process of interviewing people to gather facts and ascertain truths is often perplexed by varying behaviours and motives of individuals.

The interviewer must not only know what to ask but also who to ask, when to ask, how to ask and why he is asking the questions. At the same time, interviewers must be able to interpret the “signals” that he received from the interviewee. Planning, skilfully and meticulously interviewing and questioning of people is key to establish facts. Interview is a critical pillar in search of the truth of any transaction or occurrence. It involves a series of planned activities providing a systematic and structured approach applying principles of human relations, interactive communications and questioning techniques.

Through the process of clarifying, verifying and confronting the interviewee with the testament of others or other facts available or gathered, the account given by the interviewee is subjected to close scrutiny to determine the truth. Being equipped with good grounding of Investigative Interviewing Techniques is relevant and important for managers and the organization to effectively secure facts and avoid unnecessary lawsuits, prevent future recurrence or further losses and eliminate other negative impacts to corporate image and reputation.

COURSE OUTLINE

COURSE OUTLINE

Day 1:

  • Introduction
  • Overview and Process of Investigation
  • Rights, Legality & Obligations
  • Interactive Communication – Behaviour, Motive & Non-Verbal
  • The Interview Process
    • Preparation (Objectives, Types of Interviewee)
    • Preparing the Environment
    • The Interview Guide
  • Practical Exercise / Role Play

Day 2:

  • The Interview Process
    • Questioning Techniques
      • Confirming
      • Clarifying
      • Confronting
    • Closing the Interview
  • Good Interview – Bad Interview
  • Practical Exercise / Role Play
  • Critique and Reflection

BENEFITS

BENEFITS
  • An overview of the Investigation Process
  • An understanding of the Interview Process
  • Understanding of the Powers and Rights
  • Application of the techniques in interviewing and questioning

TARGET AUDIENCE

TARGET AUDIENCE
  • Managers / Senior Managers
  • Department / Section Heads
  • Recruitment / Human Resource Executives
  • Security Managers / Executives
  • Accountant / Auditors
  • Team Leaders
  • Public Relations Officers
  • Investigators
  • Others involved in gathering facts

WORKSHOP OBJECTIVES

COURSE OBJECTIVES
  • To provide participants with an overview of the investigation process
  • To explain the rights and obligations in conducting an investigative interview
  • To outline the steps in the Interview Process
  • To equip participants with the mechanism to deal with challenges
  • To enable participants to develop and apply interviewing and questioning techniques

TESTIMONIALS

TESTIMONIALS

“The course provides a lot of useful techniques in Investigation and as a professional I have learnt many things that I would have not known otherwise.”
– Manager, Land Transport Authority

“The course gave comprehensive coverage of subject area and give me a good concept of the interview process and the questioning techniques.”
– HR Manager , Beth-EL

“The training were particularly useful and certainly offered the investigator a lot to consider in the approach and subsequent handling of the outcome of investigative activities.”
– Director, CPF

“A useful course significantly enhancing my awareness of the many aspects of investigations and interrogations.”
– Manager, Cold Storage

ABOUT THE TRAINER

ABOUT THE TRAINER

Shairi

QUALIFICATIONS

  • Master of Human Resource Management (MHRM)
  • Bachelor of Business in Business Administration with Distinction
  • Diploma in Management Studies
  • Professional Graduate Diploma in Counter Terrorism and Security
  • Diploma in Security Management
  • Advanced Certificate in Training and Assessment (ACTA)
  • Aviation Security Professional Manager (AVSEC PM)

RELEVANT COMPETENCIES

  • Licensee
  • Security Guard Agency
  • Private Investigation Agency
  • Security Service Provider
  • International Crime Prevention Specialist
  • Private Investigation
  • Course Development / Instructional Designs
  • Investigation Workshop
  • Security Management System & Risk Assessment Workshop
  • Internal Auditor’s Workshop
  • Regulated Air Cargo Agent (RCAR)
  • Security Awareness
  • Effective Security Operations
  • Training
  • External Lecturer Security Industry Institute
  • External Lecturer NTUC Learning Hub
  • External Lecturer Aventis School of Management
  • Security Consultancy
  • Consultant/Auditor
  • Regulated Air Cargo Agent Regime (RCAR)
  • Secure Trade Partnership
  • TAPA FSR
  • TAPA TSR
  • ISO 28000
  • TVRA / Audits
  • NSRS Skills Consultant
  • Industry Functional Map
  • Skills Standards
  • OJT Blueprint

COURSES ATTENDED / FACILITATED

  • Police OCT Basic Course
  • Police “C” Course
  • Police “B” Course
  • Police “E” Course
  • Prosecutor’s Course
  • Training the Trainers

AWARD & MEMBERSHIP

  • CP High Commendation (‘91)
  • CP Commendation (‘84, ‘86, ‘93, ‘95)
  • RMIT Golden Key National Honour Society (’95)
  • International Society of Crime Prevention Practitioners
  • Singapore Training and Development Association

Shairi began his career with Singapore Police Force as a National Service Probationary Inspector in 1979 attached to Toa Payoh Police Station. On completion, he joined the regular service and was attached to Central Police Station as an Investigation Officer in 1982. Thereafter, he held several positions such as Training Officer, Licensing Inspection Officer and Senior Investigation Officer. In 1986, he was posted to the Police Academy as a Trainer where he facilitated and conducted lectures on Evidence Act, Criminal Procedure Code, Police Procedures, Practices and Orders and Government Instructions to the Senior Officers’ Basic Courses and the Officers’ Cadet Trainees.

In 1993, he then took up the role of Chief Investigation Officer at Geylang Police Division where he managed a team of investigators and implemented the team-based investigation system. He then progressed to Training Command as Commanding Officer Junior Officers’ Training Wing, managing a team of trainers, responsible for the training of police recruits as well as other developmental courses.

He left the Police as an Assistant Superintendent of Police in 1998. Whilst in the Police, he was awarded a total of one High Commendation and 4 Commendations from the Commissioner. He then embarked on his own business and set up Live Sensor SPI Consultancy. In 2003 and 2005, he founded Live Sensor SPI Consultancy Pte Ltd and Live Sensor Security Pte Ltd respectively. Collectively, both companies provide services on security manpower, consultancy, private investigation and training.

Some of the major security projects include Ministry of National Development Building, Health Promotion Board, NUS Prince George’s Park Residences, PSA West Coast Marine Base, Kian Teck Dormitory and Singapore Post Centre. Other projects include the supply of Traffic Enforcement Officers to the Land Transport Authority and Car Park Customer Service Officers to Metro Parking. On special events, security services were provided to the CPF Board for crowd control duties in relation to the issuance of New Singapore Shares and Economic Restructuring Shares; Orchard Road Christmas light-up for 5 continuous years and the National Library Book Sale for the past 6 years running.  

On investigation, services were rendered to Baker & McKenzie, a leading law firm, on matters involving infringements of intellectual property rights. Evidences of infringement were gathered for Nokia, Columbia Sportswear, Media Corporation of Singapore and Microsoft Singapore. He also provides investigation services to the Ministry of Health Enforcement Section.
Having completed professional security programmes such as ICAO AVSEC PM, TAPA FSR, TAPA TSR, IACSP S2 Anti-Terrorism Officer, STET/ASIS Executive CSO Programme, STET/NUS Security Profiling, APD RACASP Security Consultant and Auditor and with more than 34 years of experience in the Police and Security Industry and as an International Crime Prevention Specialist, Shairi offers various security consultancy ranging from facility survey, audit, TVRA (threat, vulnerability, risk assessment), security design options and training. Some of the completed TRVA involved HSH Nordbank AG, Singapore Sports Council and Float@Marina.

As APD (Airport Police) Accredited Security Consultant and Auditor, he has provided consultancy and audits to more than 100 cargo companies whose security programmes and applications for registration and renewal have been approved.   

Shairi is also an ISO 28000, Supply Chain Security and Customs’ STP (Secure Trade Partnership) Consultant. He has assisted several companies to establish and develop their Security Master Plan, including Security Policy, Risk Policy, Business Continuity Plan and Emergency Response Plan. Shairi is also an Associate Security Consultant with STET Homeland Security Services Pte Ltd where he has undertaken other TVRA projects.

As an Associate Lecturer (Diploma level) with the Security Industry Institute, Shairi lectures several security subjects including law and management such as “Manage Security Agency within Legal Framework”, “Conduct Security Survey”, “Manage Security Operations”, “Achieving Work Effective”, “Performance Management” and others. He also lectures at STET Homeland Security Services Pte Ltd (Investigation and Security courses), and Aventis School of Management (Professional Graduate Diploma in Counter Terrorism and Security).

He also develops and conducts training courses such as “Investigation Techniques”, “Security Management System and Risk Assessment Workshop”, “Internal Auditor Workshop for Cargo Agents”, “Security Awareness Course”, “Regulated Air Cargo Agent Regime Training Programme”, “Security Systems, Technology & Practices cum Known Consignor Workshop”, “Effective Security Operations” and other customized in-house courses for companies.

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