Course Information

Date22 Nov 2017, Wed
Time9am - 5pm
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
S$ 300 (After 40% PIC Cash)
9767 9686 / 6278 9785

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Companies can claim 400% tax deductions or 40% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here


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Nov 2017

Impromptu Speaking Success

- Easy Strategies to get your message across and win the room


Employers have always valued the ability to speak well. It is, and always will be, an important skill, and well worth the effort in fully developing. Speaking skills are important for career success, but certainly not limited to one’s professional aspirations. Speaking skills can enhance one’s personal life, thereby bringing about the well-rounded growth we should all seek.

When one thinks of speaking skills, one tends to think of it as a common skill. Think again. The ability to s speak effectively is not an ordinary ability. Many people have little ability to form thoughts into sentences and then deliver those words in a believable way.

The bad news is that at any given moment the world has precious few with the speaking talents of, say, Winston Churchill or John F. Kennedy. The good news is that a speaker whose skills are honed and developed with constant application and hard work can stand out. Well-developed verbal skills can build relationships and increase self-confidence. A growing sense of comfort comes from speaking in front of larger and larger audiences. A reputation for excellence in speaking can accrue over time, thereby imparting a certain credibility to the speaker.



Take full advantage of voice using inflection to persuade and influence.

By the end of the workshop you will be able:

  • Learn conversation starters to make a good first impression
  • Know your conversational intent
  • Ask questions more ‘open-endedly’ and creatively during conversations
  • Understand and overcome barriers to effective communication
  • Organize thoughts to speak fluently and logically
  • Avoid common errors in articulation
  • Take full advantage of voice using inflection to persuade and influence
  • Enhance intonation to lessen monotony
  • Analyse facial dialogue


Understand and overcome barriers to effective communication

Small Talk and First Impressions

  • The brain’s first 240 seconds in assigning value to a person
  • Finding common ground to start the conversation
  • Being engaging: Open-ended vs close ended questions
  • Sustaining a conversation
  • Staying positive
  • Closing the conversation

Manage the Challenges of Social Interaction

  • People’s different personalities, moods and energy levels
  • Conversation hijack: Monopolizing
  • Emotional barriers and taboos.
  • Lack of attention, interest, distractions, or irrelevance to the receiver
  • Differences in perception and viewpoint.
  • Implicit messages
  • Language differences and the difficulty in understanding unfamiliar accents
  • Expectations and prejudices which may lead to false assumptions or stereotyping.
  • Cultural differences and awareness

Articulate Thoughts

  • Elements of a conversation
  • Conversational intent: Single vs multiple purposes in a conversation
  • Connecting ideas coherently to say it smoothly and eloquently
  • Listen and focus to ask the right questions
  • Explain challenging and sensitive subjects clearly and objectively: patterns of reasoning
  • Steering a conversation

Say it Clearly

  • The importance of applying stress and intonation
  • Exuding confidence: pacing correctly
  • Improve the impact of your voice
  • Unnecessary repetition
  • Commonly mispronounced words

Social intelligence: The power of unspoken signals

  • Universal facial expressions
  • Cues: When it is your turn to speak in a conversation
  • Micro expressions: Analysing situations when words and facial expressions are contradictory
  • Body language to build rapport



This workshop is highly relevant for working professionals, secretaries, support staff and executives



This is an action-oriented workshop comprising of quizzes, role-plays, mini lectures, lively group activities, practice sessions, fun and laughter.



Sandra Daniel applied critical thinking skills to demonstrate how we reason and infer difficult behaviors. She also established how using the correct language assures a healthy outcome. Well done Sandra!

Melvin Teo. UniSIM

Sandra Daniel has provided many practical strategies when working with challenging people. I especially enjoyed the knowledge given on the underlying intents of difficult people. I am confident that I will be able to work far more efficiently without the stress with her simple and easy to use solutions.

Karen Thomas. Singapore Police Force

Sandra Daniel made the workshop fun and lively. She taught me to utilize assertive communication techniques to convey my viewpoints.

Agnes Lim. Singapore Polytechnic



Sandra Daniel is an ACTA-Certified trainer and holds a Master in Science (Training and Development) from University of Leicester. She is a dynamic and entertaining speaker in areas of communication and speed reading.

As a corporate trainer, she has been guiding various statutory boards, government-based organizations and private business enterprises in recognizing opportunities to function proficiently in competitive environments. Some of her workshops and public seminars include clients from diverse industries namely Citibank, State Courts, Singapore Police Force, Singapore Prisons, Singapore National Employers Federation, Singapore Tourism Board, Ministry of Home Affairs, Kreuz Subsea Technologies Pte Ltd, Ministry of Home Affairs, Lonpac Insurance Bhd, Ministry of Manpower, Singapore General Hospital, Housing & Development Board, Land Transport Authority, Central Provident Funds Board, Bax Global, Lex Travel, Hilton Hotel and Singapore Polytechnic, Republic Polytechnic and Ngee Ann Polytechnic.

Apart from being a corporate trainer, Sandra is an adjunct lecturer with the following universities: Singapore Institute of Technology, UniSIM, University of Munich, and University of Liverpool. She designs, develops and lectures topics on Speed Reading and Critical Thinking for Academic and Work Success, Negotiation and Relationship Management, Sun Tze Art of War Conflict Resolution, Crisis Communication, Integrated Thinking for Problem Solving and Decision Making, Research Methodologies, Emotional and Social Intelligence to Communicate Effectively and Transformational Leadership Skills.

Besides lecturing Sandra is also a courseware developer for speed reading from the following Universities:
TUM (Asia) German Institute of Technology
University of Glasgow
Singapore Institute of Technology
University of Liverpool
University of Manchester
University of Newcastle

Sandra regularly contributes articles on management and communication skills as well as effective learning strategies to Straits Times Recruit. To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.

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