Course Information

Date24 Jun 2016, Fri
Time9am - 5pm
VenueConcorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
FeeS$ 500 (Nett)
S$ 200 (After PIC Cash)
ContactJaslyn
9767 9686 / 6278 9785
jaslyn@cbsgroup.com.sg
Register

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.

Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here

Testimonials

I've been making full length films and documentaries for many years. We use professional equipment and…
Nay Win Tun, Video Editor
Perfect Your Elevator Pitch through Digital Storytelling
Very through and comprehensive
– NAFA
1 day Workshop on The Motivational Conversation - Rodney Woulfe
I will recommend this to my colleagues who have negative attitude towards their life, so that they can…
– Nanyang Technological University
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
Nancy is very clear, engaging and insightful. She is able to tap on her vast experience to share with…
– WWW Cargo Pte Ltd
1 day Influencing Difficult People in the Workplace by Ms Nancy Yeo
24
Jun 2016

“I Hear You Loud and Clear”

CRYSTAL CLEAR INTER-PERSONAL COMMUNICATION SKILLS

In the midst of haste and noise in this day and age, crystal clear inter-personal communication evolves to be one of the most desired skills to acquire. This is especially so when you are competing with so many other media in this information-laden era. How many times mistakes and misunderstanding were made because of poor communication? How often do you wish you could articulate your thoughts loudly and clearly? Experts suggest that more than 70% of our communication is non-verbal. Speaking clearly and displaying the right body language projects your individual persona and branding.

LERANING OBJECTIVES

COURSE OBJECTIVES

At the end of this 1-day interactive workshop, you will be able to:

  • enhance your vocal quality.
  • understand and portray the right body language.
  • build rapport and communicate clearly to others.

COURSE OUTLINE

COURSE OUTLINE

Introduction
The communication model
Communication is everything we do
Seven deadly sins of communication

Your speaking voice
How to improve your speaking voice
Methods for voice relaxation
Healthy food and habits to enhance your voice

Vocal enhancement exercises
Breathing exercises
Lip exercises
Jaw exercises

Non-verbal Communication
Albert Mehrabian’s Model
Proxemics and kinesics
Seven ways your body can speak better

Crystal Clear Communication
Managing your communication
Giving useful communication
Asking the right questions

Using NLP in Communication
Rapport technology
Matching and Mirroring
Pacing and leading

INSTRUCTIONAL METHODOLOGY

INSTRUCTIONAL METHODOLOGY

Lecturettes, role plays, vocal exercises, one-to one and one-to-few conversations.

WHO SHOULD PARTICIPATE?

WHO SHOULD PARTICIPATE?

This 1-day inter-personal communication program is designed for executives who want to communicate more effectively by enhancing their vocal quality, portraying the right body language and selecting the right choice of words.

ABOUT THE TRAINER

ABOUT THE TRAINER

Michael Lum,

B.Acc, M.Com

Michael Lum, an accountant by training, holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills as a trainer, he pursued a Graduate Diploma (Training and Development) from Civil Service College, Singapore.

His previous careers include finance manager, marketing manager and general manager with American and British MNCs in Sydney, Australia and Singapore.

Michael is a certified trainer with American Board of NLP (Neuro-linguistics Programming), Time Line Therapy® Association and American Board of Hypnotherapy. He is an American Management Association International trainer, a Louis Allen Program Leader and a Laughter Yoga instructor. Michael is a certified hypnotherapist with National Guild of Hypnotists and an Advanced Toastmaster (Gold) with Toastmasters International.

Michael modeled his training after being trained by world-class legends including Dr Tad James (NLP, Time Line Therapy), Dr John Gray (Men are from Mars; Women are from Venus), Dr Madan Katari (Laughter Yoga), Dr Calvin Banyan (Hypnosis), Tony Buzan (Mind Mapping), Anthony Robbins (NAC), Jillian LaVelle (IACT), Dr Servaas van Beekum (Transactional Analysis) and Michael Gelb (How to think like Leonardo da Vinci).

A wordsmith in his spare time, Michael is the bestselling author of “I Once Wore Diapers”, “No Failure; Only Success Delayed”, “Who Broke My Rice Bowl?” and “From Beggars to Millionaires”. The first book is translated into 2 languages.

In recognition of his selfless social contribution for his free workshops amongst mid-life retrenched workers and singles, he was awarded ABC True Hero 2003, a social enterprise award pioneered by ABC Stout. Michael is interviewed regularly by the press, radio and TV for his work.

Using NLP, accelerated learning and andragogy, he facilitates management programs for both the Government and MNCs. With an eclectic philosophy, He has personally designed 30 over training programs and trained thousands of executives in the region in the last 13 years. In addition, Michael has personally coached top CEOs and businesspersons.

Join Our Mailing List

10 Years of successful track records

Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

AIRBUS
AVIVA
CISCO
DHL
ExxonMobil
mapletree
NUS - National University of Singapore
PSA - The World's Port of Call
PUB - Water for All Conserve, Value, Enjoy
sembcorp
Singapore Airlines
Singapore Tourism Board
Standard Chartered
StarHub
WDA - Singapore Workforce Development Agency