Course Information

Date14 Sep 2018, Fri
Time9am - 5pm
VenueRoyal Plaza on Scotts Singapore Hotel Including Tea breaks and International Gourmet Buffet Lunch at Award winning Carousel Restaurant (Halal Certified)
FeeS$ 500 (Nett)
ContactJaslyn
9767 9686 / 6278 9785
jaslyn@cbsgroup.com.sg
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14
Sep 2018

Delivering Valuable and Constructive Feedbacks Effectively

How to Give, Receive, and Seek Productive and Constructive Feedbacks in Our Lives?

Learn the essentials of giving and receiving constructive feedbacks

INTRODUCTION

Delivering feedback is often awkward and unsuccessful. Find out how to do it painlessly and help your employees benefit from it.

Giving constructive feedback is one of the most challenging things for anyone. Through this workshop you will gain valuable knowledge and skills that will assist you with this challenging task. When an employee commits an action that requires feedback it needs to be handled in a very specific way.

Giving constructive feedback if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well-rounded and productive employees. Giving constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

KEY TAKEAWAYS

KEY TAKEAWAYS

Fostering employee trust and growth through constructive feedbacks

In this course, you will discover how to:

  • Know when feedback should take place
  • Learn to prepare and plan to give constructive feedback
  • Determine the suitable atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Distinguish the importance of setting goals and the method used
  • Know the best techniques for following up with the employee after the session

COURSE OUTLINE

COURSE OUTLINE

Preparing and Planning

  • Gather Facts, Create Action Plan
  • Practice Your Tone
  • Keep Written Records

Choosing a Time and Place

  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • Create a Safe Atmosphere

During and After the Session

  • Feedback Sandwich
  • Monitor Body Language
  • Active Listening
  • Follow-up Meetings
  • Provide Support and Resources
  • Focus on the Future

Setting Goals

  • SMART Goals
  • The Three Ps
  • Ask for Their Inputs be as Specific as Possible

Diffusing Anger or Negative Emotions

  • Choose the Correct Words
  • Stay on Topic
  • Empathize and Avoid “You” Messages

WHO SHOULD ATTEND?

WHO SHOULD ATTEND?

All levels of management employees, executives, supervisors and team leaders who give and receive feedbacks

ABOUT THE TRAINER

ABOUT THE TRAINER

Personal and Organisational Effectiveness Master Trainer and Certified Advanced Behavioural Analyst:

Ivan Phua

With his easy-going and relational communication styles, Ivan helps build rapport with participants and draws out key learning concepts for effective learning. He is creative, dynamic and he inspires clients to improve their performance by changing their attitudes and developing their skills and knowledge. He brings the best out of them through critical thinking; solving issues by analyzing the situation, identifying viable solutions, deciding the right approach to achieve the desired outcome or the “aha” moments

Ivan has held various management roles including Sales and Marketing, Operations and Services in various industries. Using his critical thinking skills, he is able to think reflectively and independently in order to make thoughtful decisions. By focusing on root-cause issues, his critical thinking skills helped organizations avoid impending problems that can result in undesirable consequences.

Ivan has obtained the Advanced Certificate in Training and Assessment (ACTA) with the Singapore Training & Development Association (STADA), the training division of the Singapore Workforce Development Agency (WDA). He is a Certified Behavioural and Career Consultant (CBCC) as well as a Certified Advanced Behavioural Analyst (CABA) with the Institute of Motivational Living (IML), an authorized provider by the International Association for Continuing Education and Training (IACET), USA. Ivan is also Certified as The Leadership Challenge Trainer (TLC), a leadership programme using the Leadership Practices Inventory® (LPI), a 360-degree leadership behavior assessment, developed by Jim Kouzes and Barry Posner, USA. He is also a Certified R3 Factor Trainer from Relationship Help Center, USA.

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Our clients share our passion for people development. We take a long term view of relationships and the
deep and sustained impact has been greatly fulfilling. We have trained over 26,000 learners to date.

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